Customer Success Executive - Clinical Business
Data AnalyticsJob description:
1. Coordination & Ownership
Act as the primary bridge between field engineers and internal leadership teams.
Ensure all field activities, customer requests, and escalations are tracked, aligned, and closed.
Anticipate gaps in execution before they turn into customer issues.
2. Customer Understanding & Expectation Management
Develop a deep understanding of what the customer actually wants, not just what they say.
Read between the lines during discussions to identify unstated risks, expectations, or dissatisfaction.
Ensure customer requirements are clearly translated into actionable internal tasks.
3. Data Analysis & Forecasting
Analyze service, usage, performance, and operational data to identify trends and patterns.
Build post-forecasting and predictive insights to highlight potential risks, delays, or escalations in advance.
Present data-backed insights to leadership for proactive decision-making.
4. Documentation & Process Discipline
Maintain high-quality documentation for customer interactions, commitments, escalations, and resolutions.
Ensure all learnings, decisions, and outcomes are recorded systematically and are easily auditable.
Create and maintain trackers, reports, and dashboards as required.
5. Communication & Stakeholder Management
Communicate clearly and confidently with customers, engineers, and senior stakeholders.
Listen actively, ask the right questions, and summarize conversations with clarity and accuracy.
Escalate issues with context, not noise—bring solutions, not just problems.
6. Multitasking & Prioritization
Handle multiple customers, internal teams, and timelines without losing control.
Prioritize tasks based on customer impact, urgency, and business risk.
Required Skills & Competencies
•Strong data analysis and interpretation skills (Excel, CRM, dashboards, reports).
•Proven ability in forecasting, prediction, and trend analysis.
•High attention to detail with a strong bias for documentation and process discipline.
•Excellent communication and listening skills—both written and verbal.
•Ability to think analytically and connect dots across conversations, data, and outcomes.
•Strong coordination and stakeholder management capabilities.
•Comfortable working in fast-moving, cross-functional environments
Shubham Vishwakarma
Full Stack Developer - Averlon
About Happy Reliable Surgeries Pvt Ltd (HRS Navigation)
About
Happy Reliable Surgeries Pvt Ltd (HRS Navigation) started in 2015. It is India's first and only company to develop high tech surgical navigation system for highly complex Brain & Spine surgeries. Our products directly compete with world’s biggest medical devices companies. We are proudly one of the few global companies who have capabilities to develop Computer assisted and Robotic Assisted surgeries products. R&D Centre is based at Bangalore. It has been started by Ex of a global medical device company. It has been incubated & mentored by IIM Calcutta.
Why Do We Exist: - Currently all hi-tech medical devices are imported. Which leads to very high cost of healthcare & non reachability to common people. Our Purpose is to make premium healthcare affordable & accessible by continuous innovation for our people. We want to make India Proud.
Our Achievements: -
- 10 Best start-up in Medical Devices (Insight Success Magazine)
- Won Top 50 emerging product start-up NASSCOM 2017 (National Award)
- Winners in Economic Power of Ideas award 2018 (IIM Ahmadabad) (National Award)
- Winners in Smart Fifty competition conducted by IIM Calcutta (National Award)
- Won Elevate 100, Karnataka top 100 company (State Award from Karnataka Government)
- Grown Exponential even in 2020 financial Year. (No Salary Cuts / Firings)
- 3000+ successful Surgeries performed by our products.
Connect with the team
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Follow CutshortShubham Vishwakarma
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