
Customer Success Executive - Clinical Business
Job description:
1. Coordination & Ownership
Act as the primary bridge between field engineers and internal leadership teams.
Ensure all field activities, customer requests, and escalations are tracked, aligned, and closed.
Anticipate gaps in execution before they turn into customer issues.
2. Customer Understanding & Expectation Management
Develop a deep understanding of what the customer actually wants, not just what they say.
Read between the lines during discussions to identify unstated risks, expectations, or dissatisfaction.
Ensure customer requirements are clearly translated into actionable internal tasks.
3. Data Analysis & Forecasting
Analyze service, usage, performance, and operational data to identify trends and patterns.
Build post-forecasting and predictive insights to highlight potential risks, delays, or escalations in advance.
Present data-backed insights to leadership for proactive decision-making.
4. Documentation & Process Discipline
Maintain high-quality documentation for customer interactions, commitments, escalations, and resolutions.
Ensure all learnings, decisions, and outcomes are recorded systematically and are easily auditable.
Create and maintain trackers, reports, and dashboards as required.
5. Communication & Stakeholder Management
Communicate clearly and confidently with customers, engineers, and senior stakeholders.
Listen actively, ask the right questions, and summarize conversations with clarity and accuracy.
Escalate issues with context, not noise—bring solutions, not just problems.
6. Multitasking & Prioritization
Handle multiple customers, internal teams, and timelines without losing control.
Prioritize tasks based on customer impact, urgency, and business risk.
Required Skills & Competencies
•Strong data analysis and interpretation skills (Excel, CRM, dashboards, reports).
•Proven ability in forecasting, prediction, and trend analysis.
•High attention to detail with a strong bias for documentation and process discipline.
•Excellent communication and listening skills—both written and verbal.
•Ability to think analytically and connect dots across conversations, data, and outcomes.
•Strong coordination and stakeholder management capabilities.
•Comfortable working in fast-moving, cross-functional environments

About Happy Reliable Surgeries Pvt Ltd (HRS Navigation)
About
Happy Reliable Surgeries Pvt Ltd (HRS Navigation) started in 2015. It is India's first and only company to develop high tech surgical navigation system for highly complex Brain & Spine surgeries. Our products directly compete with world’s biggest medical devices companies. We are proudly one of the few global companies who have capabilities to develop Computer assisted and Robotic Assisted surgeries products. R&D Centre is based at Bangalore. It has been started by Ex of a global medical device company. It has been incubated & mentored by IIM Calcutta.
Why Do We Exist: - Currently all hi-tech medical devices are imported. Which leads to very high cost of healthcare & non reachability to common people. Our Purpose is to make premium healthcare affordable & accessible by continuous innovation for our people. We want to make India Proud.
Our Achievements: -
- 10 Best start-up in Medical Devices (Insight Success Magazine)
- Won Top 50 emerging product start-up NASSCOM 2017 (National Award)
- Winners in Economic Power of Ideas award 2018 (IIM Ahmadabad) (National Award)
- Winners in Smart Fifty competition conducted by IIM Calcutta (National Award)
- Won Elevate 100, Karnataka top 100 company (State Award from Karnataka Government)
- Grown Exponential even in 2020 financial Year. (No Salary Cuts / Firings)
- 3000+ successful Surgeries performed by our products.
Connect with the team
Similar jobs
Key Responsibilities
- Design, implement, and maintain highly available infrastructure on AWS.
- Automate infrastructure provisioning using Terraform (Infrastructure as Code).
- Define and monitor SLIs, SLOs, and error budgets to improve service reliability.
- Build and manage CI/CD pipelines to enable safe and frequent deployments.
- Implement robust monitoring, alerting, and logging solutions.
- Perform incident response, root cause analysis (RCA), and postmortems.
- Improve system resilience through automation and self-healing mechanisms.
- Optimize cloud resource utilization and cost (FinOps awareness).
- Collaborate with development teams to improve application reliability.
- Manage containerized workloads using Docker and Kubernetes (EKS preferred).
- Implement security and compliance best practices across infrastructure.
- Maintain operational runbooks and documentation.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 7–8 years of experience in SRE, DevOps, or Production Engineering.
- Strong hands-on experience with AWS services.
- Proven experience with Terraform for infrastructure automation.
- Experience building CI/CD pipelines (GitHub Actions, Jenkins, or similar).
- Strong scripting skills (Python, Bash, or Shell).
- Experience with Linux system administration.
- Hands-on experience with monitoring and observability tools.
- Good understanding of networking and cloud security fundamentals.
- Experience with Git and branching strategies
About the Role
We are seeking an innovative Data Scientist specializing in Natural Language Processing (NLP) to join our technology team in Bangalore. The ideal candidate will harness the power of language models and document extraction techniques to transform legal information into accessible, actionable insights for our clients.
Responsibilities
- Develop and implement NLP solutions to automate legal document analysis and extraction
- Create and optimize prompt engineering strategies for large language models
- Design search functionality leveraging semantic understanding of legal documents
- Build document extraction pipelines to process unstructured legal text data
- Develop data visualizations using PowerBI and Tableau to communicate insights
- Collaborate with product and legal teams to enhance our tech-enabled services
- Continuously improve model performance and user experience.
Requirements
- Bachelor's degree in relevant field
- 1-5 years of professional experience in data science, with focus on NLP applications
- Demonstrated experience working with LLM APIs (e.g., OpenAI, Anthropic, )
- Proficiency in prompt engineering and optimization techniques
- Experience with document extraction and information retrieval systems
- Strong skills in data visualization tools, particularly PowerBI and Tableau
- Excellent programming skills in Python and familiarity with NLP libraries
- Strong understanding of legal terminology and document structures (preferred)
- Excellent communication skills in English
What We Offer
- Competitive salary and benefits package
- Opportunity to work at India's largest legal tech company
- Professional growth in the fast-evolving legal technology sector
- Collaborative work environment with industry experts
- Modern office located in Bangalore
- Flexible work arrangements
Qualified candidates are encouraged to apply with a resume highlighting relevant experience with NLP, prompt engineering, and data visualization tools.
Location: Bangalore, India
A software company that provides an AI-powered calendar assistant service. The service uses natural language processing and machine learning to automate tasks such as scheduling meetings, rescheduling events, and sending reminders. The company aims to save users time and increase productivity by automating these repetitive tasks
Requirements:
- Providing day-to-day HR support to employees, including answering questions and assisting with issues related to benefits, policies, and procedures
- Managing the performance review process, including setting goals and conducting evaluations
- Developing and implementing recruiting strategies to attract a diverse pool of qualified candidates
- Sourcing and screening candidates, including conducting initial interviews and reference checks
- Coordinating the hiring process, including scheduling interviews and assisting with onboarding
- Collaborating with hiring managers to understand their staffing needs and requirements for open positions
- Utilizing various recruitment channels, such as job boards, social media, and employee referrals, to source candidates
- Maintaining accurate and up-to-date records in the applicant tracking system
- Participating in job fairs and other recruiting events to promote the organization and attract top talent
- Assisting with compliance with employment laws and regulations, including tracking employee leave and maintaining affirmative action plans
- Managing employee benefits and payroll, including enrolling employees in benefits programs and ensuring timely and accurate payment of wages
- Maintaining HR records and documents, including employee files and records of benefits enrollment and changes.
What You Will Enjoy About Us
- High-growth startup with plenty of opportunities to actively impact the company and advance your career!
- We have fun because we are passionate about what we do.
- Competitive pay and opportunities for advancement.
- Paid time off that is flexible.
- Health Insurance.
Exp: 4-6 years
Position: Backend Engineer
Job Location: Bangalore ( office near cubbon park - opp JW marriott)
Work Mode : 5 days work from office
Requirements:
● Engineering graduate with 3-5 years of experience in software product development.
● Proficient in Python, Node.js, Go
● Good knowledge of SQL and NoSQL
● Strong Experience in designing and building APIs
● Experience with working on scalable interactive web applications
● A clear understanding of software design constructs and their implementation
● Understanding of the threading limitations of Python and multi-process architecture
● Experience implementing Unit and Integration testing
● Exposure to the Finance domain is preferred
● Strong written and oral communication skills
Role - Content Marketer
What you'll do
Be an SEO champ! Tell a product story that the Google algorithm loves. Understand our audience, their requirements and tie them with search volumes and user queries.
● Write content pieces that not just drive traffic but convert them.
● Build marketing collaterals that help leads in their decision-making process.
● You'd be expected to work with design, front-end, sales, and product .
● Work on different forms of content - blog posts, recording videos for YouTube, hosting podcasts.
Skills you bring to the table:
● You have a stronghold over SEO.
● You preferably have 2-3 years of experience working with a B2B marketing team.
● You are a great communicator, both verbal and written.
● Just like everyone in the team, you have maniacal attention to detail.
● You are a self-starter, capable of working independently.
people. Caffeine addicts will find a home easily in our community!
- Working closely with the client (typically Marketing / Communication heads) to understand their needs, company goals, vision, and prepare a high-level strategy spanning multiple platforms and types of content.
- Breaking down the client’s requirements in the form of a more granular content calendar
- Coordinating with designers, videographers, and other stakeholders to ensure overall smooth project flow and client satisfaction
- Doing primary or secondary research, as and when required, depending on the context
- Ensuring that the client receives error-free content and copy that is free of plagiarism
- Repurposing existing content into buckets that can be reposted on different platforms
- Brainstorm (along with the Account Manager) about how to drive traffic to the existing content and to improve overall KPIs for the client
- Diligent tracking and analytics of what's working and what's not working, and how to optimiz content for the next cycle
Our client is an innovative Fintech company that is revolutionizing the business of short term finance. The company is an online lending startup that is driven by an app-enabled technology platform to solve the funding challenges of SMEs by offering quick-turnaround, paperless business loans without collateral. It counts over 2 million small businesses across 18 cities and towns as its customers. Its founders are IIT and ISB alumni with deep experience in the fin-tech industry, from earlier working with organizations like Axis Bank, Aditya Birla Group, Fractal Analytics, and Housing.com. It has raised funds of Rs. 100 Crore from finance industry stalwarts and is growing by leaps and bounds.
- Ensuring the portfolio growth and quality on Pan-India level for relationships are managed
- Developing new corporate tie-ups Pan India and designing structured finance solutions to suit corporate requirements.
- Maintaining relationships with treasury, purchase and accounts team of the corporate clients to ensure seamless financing of Channel partners
- Working closely with the Tech team to develop systems in order to best serve the corporate clients.
- Managing existing programs to ensure seamless financing of supply chain partners of associated corporates.
Desired Candidate Profile
What you need to have:- The ideal candidate should be MBA (Premier institutes) or CA/ CFA and specialized graduate
- 3-5 years relevant Sales /BD experience BFSI, Supply chain finance, FinTech, or other organizations in building and nurturing mega alliances, partners especially with banks, BFSI, digital alliance.
- Be ok with the start-up (all-hands-on-deck) approach
- Have experience in scaling sales through a resource-lean model
- Good understanding of Financial Products and Credit
- Experience in Supply Chain Finance will give the candidate a strong added advantage
At Kyt, we are building an online-first, global academy focused on extracurricular learning for kids. Our mission is to ensure that every kid around the world gets access to holistic education while being able to learn using content, tools and technologies that teaches them concepts - some even better than offline. Bringing in technology as a differentiator to teach kids concepts and help them practice is key to our product development path.
- Experience of 6+ years across product based companies
- Should have worked on building B2C products. Having experience in building edtech products would be a major plus.
- Should be an avid programmer with great problem solving skills.
- Should have a great grasp over NodeJs/Typescript/ AWS microservices
- Should have experience in building scalable server-side systems. Should have significant experience in cloud infrastructure and designing databases.
- Should have knowledge of software architecture, system thinking and design patterns.






