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Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Job Description:

We are seeking a skilled Software Developer to join our growing team in Cybercity. The primary responsibility of this role is to deliver a fully functional application based on Figma designs. While API integration is not an immediate requirement, it will follow later in the development process. The chosen candidate will work with React and Redux for the frontend development and utilize dotnet 8 API backend. 

Key Responsibilities:

1. Translate Figma designs into a fully functional and responsive web application.
2. Develop the frontend using React and implement state management with Redux.
3. Ensure the application meets design specifications, including UI/UX requirements.
4. Collaborate with the team to plan and execute the development process effectively.
5. Write clean, maintainable, and efficient code.
6. Perform thorough testing and debugging to identify and resolve issues.
7. Document the codebase and provide clear code comments for future reference.
8. Work closely with the team to coordinate API integration when it becomes necessary.
9. Work closely with the DevOps and QA team to ensure the application deploys and runs as expected.
10. Stay updated with industry best practices and technologies in software development.

Qualifications:

• Proven experience in developing web applications using React and Redux.
• Strong proficiency in JavaScript and ES6+.
• Experience with version control systems (e.g., Git).
• Ability to work independently and as part of a collaborative team.
• Attention to detail and a commitment to delivering high-quality code.
• Excellent problem-solving skills and a proactive attitude.
• Effective communication skills.
• Familiarity with Figma or other design tools is a plus but not mandatory.
• Familiarity with Dotnet for API development is a plus but not mandatory.

• Supporting the development and execution of product strategies and roadmaps
• Conducting market research and competitive analysis to identify market trends and opportunities
• Collaborating with cross-functional teams to define product requirements and specifications
• Working closely with Engineering to ensure the timely delivery of product features and enhancements
• Assisting in the planning and execution of product launches and go-to-market strategies
• Analyzing product performance data to inform product decisions and prioritize feature development
• Supporting customer success and sales teams in product-related inquiries and escalations
• Quick Turnaround Time
• Good communication skills,
• ability to work with creative and technical departments
• Self-motivation,
• ability to work under pressure and meet deadlines
• Receptive to constructive criticism
• delivering changes as directed Technical know-how

• You will be building and shipping robust apps to Android/ iOS devices using a single codebase.
• You will be writing readable and clear code using Dart that will be extensively documented for future use and upgrades.
• You will be sharing feedback and brainstorming ideas with teams to improve the development process.
• Understand basic concepts of design for developing user friendly applications.
• Stay up to date with the latest technologies.

• Experience in development of Android/iOS applications and have deployed them on Google Play/App Store.
• 1+ years knowledge in mobile app development.
• In depth understanding of front end languages like HTML, CSS3 and JavaScript.
• In depth understanding of Object Oriented programming languages like Java and C++.
• Familiarity using version control tools like Git, Subversion etc. and IDEs like Android Studio, VS Code etc.
• Understanding of the Agile Software Development Life Cycle and been exposed to Scrum projects.
• Knowledge of Dart programming language, Rest APIs and integration of various APIs from third parties.
• Comfortable using test cases for debugging code, enhancing performance and reliability.

• Ability to handle and build integration of mobile apps with third-party systems,
• developing Android and iOS apps
• using Flutter, Dart, Rest APIs, Angular, jQuery, Ionic

• 5 days working
• Flexible Office Hours
• Health Insurance

Are you convinced that the people are the most invaluable part of all organizations? Are you interested in becoming a part of one of the hottest trends in the world of start-ups today? Are you excited about joining the online ultra-fast grocery delivery service business pioneer and driving the trend forward? Then this may be the right opportunity for you.

1. Scour the ends of planet earth in search of solid personalities and technical skill sets that will flourish within Blok.
2. Act as a brand ambassador for Blok. Strive to provide a candidate experience that is not Blok-centric, but rather candidate-centric. We may not work with all candidates, but all should have positive impressions about Blok.
3. Evaluate candidates within their own unique context. Always bear in mind that people have their own unique stories.
4. Not be limited by our current ways of sourcing candidates. Find new ways. Create them if necessary. Widen the range whenever possible.
5. Work together with interviewers from the technology team to accurately determine candidates’ technical expertise.
6. Travel (Covid-permitting!) to places that become major sources of recruitment, both to conduct real-time interviews and follow-up with onboarded talents.
   Requirements

1. English is an absolute must. An increasing percentage of our candidates use English as their language of preference.
2. Energy. Quickly absorb Blok's unique energy, and exert that energy in your communication with potential recruits. You are, after all, an outward-facing representative of Blok, a startup that is a pioneer in the ultra-fast grocery delivery industry.
3. Resilience, because often you’ll get hyped about a potential candidate, but for one of many valid reasons, it may not work out. Remember that matching job-seekers with employers is after all a rather complicated matching process.
4. We should know the rules to win the war for talent. Bear in mind legislative processes and cross-cultural differences.
5. Previous background in talent acquisition, especially in early-stage technology-first startups would be a strong advantage.
6. The ability to evaluate technical skills is preferred, but not an absolute requirement.
   
   Who You Are

1. A visionary, who is invested in the vision of making Blok a world-class, people-centric organization.
2. An empath, who sees the success of their organization and its people as their own success.
3. A perpetual learner, who stretches their boundaries and enjoys new ideas.
4. A doer, who takes initiative regardless of boundaries and works well in a team.

Expertrons is an initiative by experienced professionals turned entrepreneurs (IITB alum) having built a few of India's largest companies across multiple domains. This will be an opportunity to directly work with the founders. What we are looking for: An entrepreneurial, thoughtful and positive mindset/approach to solving large problems, capable of adapting to changing market conditions, willing to join a growing startup, a rational and no-nonsense approach and practical thought process.

Good-to-Have Attributes: Start-up experience, Android experience would be a plus. What we are looking for: An entrepreneurial, thoughtful and positive mindset/approach to solving large problems, capable of building a robust, scalable tech platform adaptable to changing market conditions, willing to join a growing startup, a rational and no non-sense approach and practical thought process.

Responsibilities and Duties

Good-to-Have Attributes: Start-up experience, Android experience would be a plus. What we are looking for: An entrepreneurial, thoughtful and positive mindset/approach to solving large problems, capable of building a robust, scalable tech platform adaptable to changing market conditions, willing to join a growing startup, a rational and no non-sense approach and practical thought process.

Required Experience, Skills and Qualifications

Required Skills: Database - MySQL, NoSQL (MongoDB), Restful Architectures, AWS, SAAS, JavaScript, PHP, Cordova