CRM head real estate

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Job Description

We are seeking an experienced Trainer and Upskilling Lead to drive the design, development, and execution of both training and upskilling

programs across the organization. This executive role is responsible for conceptualizing training solutions, creating upskilling frameworks, mentoring trainers, and ensuring continuous development and alignment of these initiatives with organizational goals. The ideal candidate will have a proven track record in managing training and upskilling programs while collaborating with various teams to address technical needs.

Key Responsibilities:

1. Training and Upskilling Program Development and Planning

• Conceptualize and design both technical training and upskilling programs tailored to organizational objectives and individual employee growth
• Create frameworks that cater to both freshers and experienced professionals, ensuring knowledge transfer and skill enhancement across different technical domains
• Continuously update training and upskilling frameworks based on project needs, feedback from stakeholders, and evolving industry trends

2. Execution of Training and Upskilling Programs:

•  Oversee the execution of hands-on training sessions and upskilling initiatives, ensuring active engagement and effective learning
•  Lead or co-facilitate high-level training sessions and workshops to ensure quality and relevance
•  Implement customized upskilling paths for employees based on their current roles, growth trajectories, and future organizational needs

3. Trainer Development and Mentorship:

•  Mentor and guide a team of trainers, helping them to develop advanced skills in both training delivery and upskilling facilitation
•  Ensure junior trainers and lower-level facilitators are continuously developed and capable of executing training sessions effectively
•  Promote the continuous improvement of trainers by encouraging participation in professional development and certification programs

4. Performance Monitoring and Continuous Improvement:

•  Evaluate the success of both training and upskilling programs using participant feedback, post-training assessments, and predefined KPIs
•  Track the progress of participants in both training and upskilling initiatives, ensuring learning objectives are met and that employees are positioned for career growth
•  Regularly report on training and upskilling outcomes, including metrics related to trainer performance and employee development, providing  insights and improvement suggestions to senior management

5. Collaboration and Stakeholder Management:

•  Collaborate with department heads and project teams to identify training and upskilling needs, ensuring alignment with organizational goals   and project requirements
•  Engage stakeholders across the organization to align expectations for both training outcomes and upskilling pathways
•  Promote cross-departmental collaboration to create integrated training and upskilling solutions that benefit multiple areas of the organization

6. Innovation and Technology Integration:

•  Introduce innovative training and upskilling methodologies, such as e-learning, blended learning, gamification, and personalized learning paths
•  Stay updated with emerging technologies in education and training, ensuring the adoption of the latest tools and techniques to enhance both  training and upskilling programs

Requirements

• Bachelor or Master’s Degree in Computer Science or Mechanical Engineering
• A minimum of 3 years of teaching experience (preferred but not mandatory)
• Professors in colleges, trainers in private training institutions can apply
• People with good experience in programming and a passion for teaching can apply
• Good command on various teaching methods (preferred but not mandatory)
• Excellent in communication
• Good in planning, scheduling and execution of various training courses.

Nice to have:

• Knowledge of computer graphics, computer aided design (CAD) 
• Knowledge of Computational Technologies
• Good understanding of mathematics and geometry

Benefits

• Opportunity to work with a dynamic and innovative IT organization
• Collaborative and supportive work environment​
• Professional growth and development opportunities

  Minimum 3+ Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Fork joins pool and other threading concepts)

·       Good knowledge of the JVM with an understanding of performance and memory optimization.

·       Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).

·       Excellent knowledge on collections like, Array List, Vector, LinkedList, HashMap, Hash Table, HashSet is mandate.

·       Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.

·       Expert level understanding of Object-Oriented Concepts and Data Structures

·       Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non-clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints, functions, triggers, procedures etc.

We are seeking an experienced Data Scientist to join our data-driven team. As a Data Scientist, you will work with large datasets, apply advanced analytics techniques, and build machine learning models to provide actionable insights that drive business decisions. You will collaborate with various teams to translate complex data into clear recommendations and innovative solutions.

Key Responsibilities:

• Analyze large datasets to identify trends, patterns, and insights that can inform business strategy.
• Develop, implement, and maintain machine learning models and algorithms to solve complex problems.
• Work closely with stakeholders to understand business objectives and translate them into data science tasks.
• Preprocess, clean, and organize raw data from various sources for analysis.
• Conduct statistical analysis and build predictive models to support data-driven decision-making.
• Create data visualizations and reports to communicate findings clearly and effectively to both technical and non-technical teams.
• Design experiments and A/B testing to evaluate business initiatives.
• Ensure the scalability and performance of data pipelines and machine learning models.
• Collaborate with engineering teams to integrate data science solutions into production systems.
• Continuously stay updated with the latest developments in data science, machine learning, and analytics technologies.

Sr Android Developer - Job Description About The Role CapitalNow is seeking an Android Developer with notable experience in Java and Kotlin development. The technical team is responsible for developing the supported mobile application and web app for customers and a control panel for the marketing team involved in CapitalNow. You will be responsible for delivering best in a class mobile experience, engineering-complex, secure & high-quality native Android mobile apps for our product.

Responsibilities ● Collaborate efficiently across cross-functional teams such as product managers, UX-/UI-designers, and other software engineers ● Design, build and maintain high-performance reusable, and reliable code ● Continually improve and innovate software development, deployment and testing to ensure high-quality, on-time releases. Conduct and participate in code-reviews ● Provide UAT support & needed assistance for release management activities ● Serve as a leader for team members to learn from regarding mobile technologies, development, and delivery processes

Essential Qualifications ● At least 5 years of experience in Android Kotlin/Java development ● Excellent understanding of Objective Oriented design patterns, Android fundamentals, and Android SDK (versions 5.0 and up) ○ Experience with offline persistence, threading, memory management, and performance tuning ○ Data structure optimizations, security, IPC, App Modularization ○ 3+yrs of Experience in integrating third-party SDKs like Facebook, Gmail/Google, and Payment gateways like CCAvenue, PayU, Razorpay, etc ○ Including Android Architecture Components, Navigation Framework, Android Jetpack, Android NDK, View components, JSON, and more ● Familiarity with RESTful APIs to connect Android applications to back-end services ● Published at least two original Android apps ● Knowledge of Google Playstore Policies and experience in handling all types of permissions in Playstore ● Strong analytical, communication, and interpersonal skills Desired Qualifications ● Having experience working in the Financial Services domain (good if it's in capital markets) is an added advantage ● Familiarity with Unit Testing ● Hands-on experience as a Senior Android developer is a plus ● Having experience in writing complex queries using MySQL is an added advantage ● Immediate joiner is most preferable

Key Responsibilities:   

• Should have hands-on experience with Java   

• Strong experience in Spring Boot, Micro Services   

• Should be well versed with Agile Development methodologies   

• Should have strong debugging and communication skill   

• Should participate in design discussions and provide application designs, architecture, timeline estimations   

• Problem-solving mind and attitude   

• Ability to interface well with externally facing departments and directly with customers   

• Effective communication skills – written, spoken, listening, and presentation   

• Great Team player and experience working with global teams and global organizations Genuine interest in learning and knowledge sharing   

Primary Skills:   

• 2 years of Spring Boot and Microservices.   

• 3+ years of experience in Core Java.   

• Proficiency with Spring Framework.   

• Innovate new approaches algorithms, libraries, tools, platforms, for relevant development areas   

• Strong programming skills in Core JAVA / J2EE expert level   

• Good at data structures, algorithms, problem-solving, and design patterns   

• Knowledge of Web Services, Spring, ORM Frameworks, Spring Boot, Spring Cloud Gateway, OAuth2.0, Spring Security, JWT, Eureka, Hystrix, Apache Cassandra   

• Should be well familiar with SQL/NO-SQL database   

• Knowledge of Spring Batch, Kubernetes, Docker is a plus point    

Job Responsibilities –

All activities related to CICS Systems Programming on IBM Mainframes running a large scale IT system

Installation and maintenance, debugging, performance and tuning, assisting applications programmers, support of a large variety of CICS sub product and related applications, and disaster recovery.

This may include working with other workgroups i.e. MQ Series, DB2, z/OS, Capacity and Performance Management and so Problem determination and resolution within expected time frame

Resolve problems in most effective way possible within SLA reaching root cause and preventing problems

Follow Change Management process to effectively manage environment changes

Support 24*7 on call support on rotation basis

Tracking and analysing performance and resource utilization of CICS systems

Recommend changes, upgrades, and enhancements based on the technical analysis

Develop and maintain technical documentation and knowledge bases

Upskill junior systems programmers

Required Skillsets –

Minimum 5+ years’ experience with CICS system Programming and administration

Strong knowledge of CICS, CICSplex and SMP/E

Good experience with Mainframe MQ administration

Experience working with: JCL, IPCS, diagnostic tools such as Omegamon or other equivalent tools

Skilled at troubleshooting problems in a CICS environment

Programming skills - COBOL,PL/1, C, REXX, Assembler

Proficient in working with high availability environment along with alignment to process (ITIL)

Ambitious individual who can work under own direction towards agreed targets/goals and with creative approach to work

Good interpersonal skills and team player

Added Advantage –

Experience with large complex environments running critical and 24*7 applications

Experiencewith aspects of MQ administration and operations

Proficiency with Assembler programming