Business Development

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Mandatory Criteria

1. 2–5 years of experience in sales/business development within a D2C or product-based industry.
2. Proven track record of achieving targets and driving sales growth.
3. Strong communication, negotiation, and presentation skills.
4. Leadership capability to manage team performance and ensure alignment with company goals.
5. Proficiency in CRM tools and lead generation techniques is an advantage.

OKR

1. Develop, implement, and own sales strategies to achieve business targets.
2. Identify and explore new revenue streams and market opportunities.
3. Deliver persuasive sales pitches and convert qualified leads.
4. Manage a small team while also handling direct client interactions.
5. Build and nurture long-term client relationships to ensure retention and repeat business.
6. Maintain and update client databases and sales reports in an organized manner.

Company Overview

We are a dynamic startup dedicated to empowering small businesses through innovative technology solutions. Our mission is to level the playing field for small businesses by providing them with powerful tools to compete effectively in the digital marketplace. Join us as we revolutionize the way small businesses operate online, bringing innovation and growth to local communities.

Job Description

We are seeking a skilled and experienced Data Engineer to join our team. In this role, you will develop systems on cloud platforms capable of processing millions of interactions daily, leveraging the latest cloud computing and machine learning technologies while creating custom in-house data solutions. The ideal candidate should have hands-on experience with SQL, PL/SQL, and any standard ETL tools. You must be able to thrive in a fast-paced environment and possess a strong passion for coding and problem-solving.

Required Skills and Experience

• Minimum 5 years of experience in software development.
• 3+ years of experience in data management and SQL expertise – PL/SQL, Teradata, and Snowflake experience strongly preferred.
• Expertise in big data technologies such as Hadoop, HiveQL, and Spark (Scala/Python).
• Expertise in cloud technologies – AWS (S3, Glue, Terraform, Lambda, Aurora, Redshift, EMR).
• Experience with queuing systems (e.g., SQS, Kafka) and caching systems (e.g., Ehcache, Memcached).
• Experience with container management tools (e.g., Docker Swarm, Kubernetes).
• Familiarity with data stores, including at least one of the following: Postgres, MongoDB, Cassandra, or Redis.
• Ability to create advanced visualizations and dashboards to communicate complex findings (e.g., Looker Studio, Power BI, Tableau).
• Strong skills in manipulating and transforming complex datasets for in-depth analysis.
• Technical proficiency in writing code in Python and advanced SQL queries.
• Knowledge of AI/ML infrastructure, best practices, and tools is a plus.
• Experience in analyzing and resolving code issues.
• Hands-on experience with software architecture concepts such as Separation of Concerns (SoC) and micro frontends with theme packages.
• Proficiency with the Git version control system.
• Experience with Agile development methodologies.
• Strong problem-solving skills and the ability to learn quickly.
• Exposure to Docker and Kubernetes.
• Familiarity with AWS or other cloud platforms.

Responsibilities

• Develop and maintain our inhouse search and reporting platform
• Create data solutions to complement core products to improve performance and data quality
• Collaborate with the development team to design, develop, and maintain our suite of products.
• Write clean, efficient, and maintainable code, adhering to coding standards and best practices.
• Participate in code reviews and testing to ensure high-quality code.
• Troubleshoot and debug application issues as needed.
• Stay up-to-date with emerging trends and technologies in the development community.

How to apply?

• If you are passionate about designing user-centric products and want to be part of a forward-thinking company, we would love to hear from you. Please send your resume, a brief cover letter outlining your experience and your current CTC (Cost to Company) as a part of the application.

Join us in shaping the future of e-commerce!

**Candidates from Dehradun or nearby locations are preferred**

Notice period: Immediate to 30 days

About the Job:-

The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have the ability to test code in order to maintain high-quality code.

➜ Responsibilities:-

1. Design, code, test and manage various applications

2. Collaborate with the engineering team and product team to establish the best products

3. Follow outlined standards of quality related to code and systems

4. Develop automated tests and conduct performance tuning

➜ Requirement:-

• Proficient ASP.NET/.NET CORE, Web API, MVC, Entity framework and MS SQL/MySQL is mandatory.

• Experience with HTML5/CSS3, JavaScript/jQuery, Angular; web-service: SOAP, RESFUL, MVC API

• Willing to learn new technologies

• Have good knowledge or experience with Agile/SCRUM development method

• Detail oriented, self-motivated and disciplined, with the ability to complete assigned tasks with minimal oversight in a professional and timely manner is a must

Manage all aspects of assigned properties

Design business plans for assigned properties that suit customers’ needs

Inspect and arrange maintenance to meet standards

Maintain a positive, productive relationship with tenants

Negotiate lease/contracts with contractors in a timely and reliable manner

Advertise and market vacant spaces to attract tenants

Collect receivable accounts and handle operating expenses

Develop and manage annual budgets by forecasting requirements and analyzing variances, data and trends

Oversee properties’ personnel and assess its performance

Accomplish financial goals and report periodically on financial performance

Source and build relationships with prospective clients to expand business opportunities

Update job and market knowledge

60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen.

We believe that the best way to understand social impact is by talking to the people experiencing that impact. It sounds obvious when you say it, but that is not the typical practice for many impact investors, corporations and foundations working to create social change. 

We collect social impact data directly from beneficiaries (customers / employees / suppliers) using our network of 1000+ trained research assistants in 75+ countries. We do it quickly and without the fuss typically associated with measuring social impact. Our research assistants speak directly to customers to understand their lived experience; and our team turns all this data into benchmarked social performance reports, with accompanying insights, to help our clients demonstrate and improve social performance. 

By making impact measurement simple, scalable, and comparable, we not only enable organizations to improve their products and services; we also help transform what it means to credibly measure impact, ensuring that the voices of those who matter most are always part of the story.

About the role: 

You’ll be an early engineer in a newly formed engineering team. This is a unique opportunity for you to learn, build, demonstrate, and subsequently own diverse components of our tech stack and evolve as we scale our business. As a core engineer in a small team, the role demands a high degree of self-drive and ownership, on a path to achieving outsized impact.

Your Primary Responsibility Will Be:

To Advance Our Integrated Data Capture And Insights Platform (Ruby/React/PostgreSQL) And Associated Tooling (Python)

Specifically, your responsibilities will include:

• Work with a diverse multidisciplinary team across Engineering, Product & Operations, to translate product specs into clean, functional, production-ready code.
• Participate actively in defining of the systems architecture vision to better support our team’s needs
• Grow our technical capacity by mentoring other engineers and interviewing candidates
• Collaborate with team members to identify systems, practices & technologies that suit our needs the best
• Seek, learn, adopt and advocate industry best practices. Contribute towards the engineering culture
• Troubleshooting coding problems quickly and efficiently to ensure a productive workplace

About You: First and foremost, you bring compassion and dedication to this work because it matters to you.

You are a pragmatic and product-driven engineer who is interested in solving user problems and delivering value while taking into account tradeoffs between Business and Tech. You have a bias towards action: you get your hands dirty and actively tackle problems in a way that leads to the best outcomes and brings teams together. You successfully balance flexibility and rigour, using informed judgment to make decisions. You model critical thinking and introspection, taking strategic risks and growing from mistakes. You are decisive and bold, have a growth mindset, are an excellent communicator, and know the value of being a part of an effective team

Minimum Qualification:

• At least 4+ years of experience in software engineering building SaaS platforms, products and APIs
• At least 1+ years in your current role as a senior engineer
• Strong proficiency in Ruby on Rails (primary) and Python (additional)
• Strong proficiency in data modelling, RDBMS (Postgres preferred) and NoSQL databases.
• Proficient in software design, modularity, testability and software quality
• Strong problem-solving and decision-making skills

Additional desired qualifications:

• Preferred prior experience in the following stack: Python, Ruby On Rails, React, Postgres, AWS
• Experience in working on natural language processing, and ML for text and audio.
• Fast self-learner, with aptitude and interest in learn new technologies, languages & frameworks
• Experience working on data-pipelines, and data transformation systems.
• Experience setting up, managing and ensuring best practices on public clouds like AWS, GCP, or Azure (we use AWS)

Working with 60 Decibels

We are a fun, international and highly-motivated team who believes that team members should have the opportunity to expand their skills and career in a supportive environment. We offer a competitive salary, the opportunity to work flexibly and in a fun, supportive working environment. If this sounds like the role for you, get in touch!

60 Decibels is deeply committed to having a workplace that is inclusive and anti-discriminatory. We believe that our team must embody the compassion, listening, and sense of shared humanity that is so central to our goal as an organization. We are proud to be an Equal Opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation age, marital status, veteran status, or disability.

As a growing company, we are building towards a more universally accessible workplace for our employees. At this time, we do use some cloud-based technologies that are not compatible with screen readers and other assistive devices. We would be happy to discuss accessibility at 60 Decibels in greater depth during the recruitment process.

 About our team and our culture: we are a fun and hardworking global team that is full of smart, mission-driven folks who combine an entrepreneurial spirit with a commitment to make a positive change in the world.  

We consistently hear from our clients that the best thing about 60 Decibels is the people. To get a feel for our slightly nerdy, not-take-ourselves-too-seriously vibe, check out our monthly newsletter, The Volume.

Compensation: 60 Decibels offers a competitive salary and benefits package and the opportunity to work in a flexible, fun and supportive environment. The salary range will be adjusted according to costs of living in our country offices. 

Extra Perks: We have an unlimited leave policy and 12 monthly recharge days, on the first Friday of each month. We are a globally distributed team and we give team members opportunities to cross-pollinate and visit our different offices. 

Want to get to know us a little better?

> Sign up to receive The Volume, our monthly collection of things worth reading.

> Visit our website at 60decibels.com.

> Read about our team values here. 

• Design, implement, and test production- grade core robotic software components possibly  including perception systems, motion planning systems, or command and control systems. • Design, implement, and test software integration components with other robotic platforms and  warehouse management systems 
• Design, implement, and test customer- specific software components 
• Develop testing frameworks and support testing for core software components • Develop logging and data analytics systems for deployments 
• Follow production- level code design and development processes including detailed  documentation, code reviews, and structured release processes

• CA or MBA qualification
• Minimum 8 years post-qualification Experience in Finance (preferably in NBFC for few years)
• Ability to understand the intricacies of Finance, Ind-AS, Tax and Regulations
• Able to work with CEO and Senior management
• Manage the finance & accounts team, to deliver high-performance

Key Skills:

• Communication: Clarity, Articulation and English
• Conceptual & Critical thinking
• Positive Attitude and Positive Energy
• Self-starter, self-motivated and aspirational
• Attention to Detail
• Outcome orientation & Execution skills handling multiple priorities
• Financial analysis & financial concepts
• Good understanding of Finance operation process and Month end close reporting

Other Good To Have Skill:

• Domain skills on Banking, NBFC, etc
• Understanding of Risk Management              

What Will You Be Doing?

• Closely work with CEO and provide finance support to achieve business goals
• Responsible for the Finance Team of NFS (as a Head of Finance) – set aspiring goals, continuously connect & provide feedback to bring out the best from the team
• Insightful BU reporting (Internal) to highlight the deviation from plan & scope for improvement
• Timely and reliable submission of Statutory reporting and drive 100% compliance
• Create value through cost savings champion and tax optimization
• Present financial performance and other matters, to CEO and Board
• Timely audit of accounts (as per companies act), RBI and Taxation
• Responsible for managing Internal Audit and continuously monitor controls & efficiency
• Responsible to manage banking relationship for the operational banking
• Drive systems & process improvements and ensure robust internal controls