Backoffice Executive

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

• Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
• Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
• Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
• Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
• Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
• Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
• Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

• Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
• Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
• Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
• Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
• Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
• Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
• Flexibility to support the UK market.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including your health insurance.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

Golang / GCP Lead Developer

Experience: 5+ Years (with at least 3 years of hands-on experience in GoLang and GCP)

Salary: 14 LPA

Location: Remote

Employment Type: Full-time

Detailed Job Description / Skill Set:

We are looking for a Lead Developer with 5 years of experience in development projects, including at least 3 years of hands-on experience in GoLang and Google Cloud Platform (GCP).

The candidate should have prior experience in leading application development projects using GoLang and GCP technologies.

Knowledge or experience in the Cable domain, OSS/BSS systems, and an understanding of Cable MSO operations is preferred.

The role requires strong coordination skills to manage multiple stakeholders and ensure timely delivery of high-quality project deliverables.

Strong written and verbal communication skills are essential.

Mandatory Skills:

GoLang

GCP

Good to Have Skills:

OSS/BSS

Full Stack Developer

• Department: IT
• Location: Gurugram / Mohali / Karnal
• Shift: General
• Experience: 2+ Years
• Language: English
• Skills & Requirements:
• Core: React, Node.js
• Additional (Good to Have): Python, Flutter, Angular
• Experience in building scalable web applications

Leading & Building content marketing strategy for Slurrp farm and specific marquee campaigns as a part of content marketing roadmap that includes Digital/ Performance/ Social & Editorial partnerships, CRM, PR & Publicity  Ensuring all content is on-brand, consistent, in terms of style, quality & tone of voice across channels 

Partner with the creative, studio, and external agency teams to build content assets needed for campaigns and season launches 

Deep dive into consumption outcomes and marketing impact and continually experiment on marketing approaches and tactics to build organic traffic for the brand 

Maintain, develop & execute master content calendar for the brand 

What to bring 

8-10 years of experience in In-house creative studio/ agency along with deep knowledge and experience in driving & managing digital content marketing 

BA in literature (mandatory) & MA (preferred) or similar qualification 

Consumer Tech/ FMCG / D2C experience is highly desirable 

Should possess leadership skills to lead the content team to successful completion of its objectives 

Strong attention to detail and ability to work with timelines

• Location /Chennai 
• Experience: 4+ to 7 years 

We are looking for a Mobile Application Developer who is an expert in building apps for Apple devices with SwiftUI and Swift. As a Mobile App Developer, your duties and responsibilities will include working together with our design team for product mocks and creating next-level, latest mobile apps for our company. You will be required to work with our team of mobile developers to build intuitive mobile apps.If you consider yourself suitable for this Mobile Developer job, then we would like you to join us. 

Responsibilities: 

• Analyze the requirements and propose the best possible solutions. 
• Develop APIs for mobile functionality support and better user performance. 
• Consume remote data via REST and JSON. 
• Collaborate with the team to constantly innovate the design and functionality of apps 
• Troubleshoot and debug apps and handle it over to testers for better performance. 
• Work closely with the product development team . 
• Write unit and UI tests to identify malfunctions. 
• Follow standard coding practices [Clean architecture] while writing code. 

Requirements: 

• Proficient in SwiftUI, Combine, CoreData for persistence. 
• Should have working experience on Native SwiftUI dependency injection. 
• Usage of iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text. 
• Deep familiarity with Objective-C, Swift, and Cocoa Touch. 
• Ability to contribute to design, test, release and application support 
• Excellent development skills. 
• Exceptional problem-solving attitude. 

Experience: 

• iOS Development , SwiftUI and MVVM .
• Publising in Appstore.
• Beta Release
• Google map
• Different payment gateway integration
• Must have worked in any banking project previously
• Firebase and Socket for Notifications
• well experienced with pods
• Alomofire

• 6-13 years’ experience designing for high performing digital products across various domains
• Degree in design-related field or equivalent experience.
• Good understanding of design patterns, industry trends, and great approaches to solve problems
• Expertise in core UX disciplines including information architecture, interaction design, application of design systems, and UI design.
• Creative problem-solver with a strong eye for detail
• Experience and understanding of Responsive Web Design
• Experience with iOS and Android Mobile App Design
• Must have Software Proficiency with Figma, Sketch, Miro
• Proficient in wire-framing and comfortable producing concept sketches and user flows
• A passion for UX and User Research
• A strong portfolio which demonstrates work across a range of clients
• Strong experience of user research and usability testing
• Passionate about Design Thinking.
• Excellent verbal and written communications skills.
• Experience with accessibility, localization, and internationalization.
• Experience working directly with developers to ensure the successful implementation of a design specifications
• Familiarity with content strategy, content management, taxonomy and large scale digital publishing.
• Knowledge of HTML, CSS, and JavaScript.
• Knowledge with QA and testing methods is a plus.
• All candidates will be required to submit a portfolio of work samples and/or links to their work.

Company Profile and Job Description

About us:   

AthenasOwl (AO) is our “AI for Media” solution that helps content creators and broadcasters to create and curate smarter content. We launched the product in 2017 as an AI-powered suite meant for the media and entertainment industry. Clients use AthenaOwl's context adapted technology for redesigning content, taking better targeting decisions, automating hours of post-production work and monetizing massive content libraries.   

For more details visit: www.athenasowl.tv    

Responsibilities:    

• Responsible for conceptualization, design and production of collaterals including, digital/social media creatives, newsletters, landing pages, web banners, and promotional campaigns for web, pitch decks and email templates
• Responsible for delivering real time designs relevant to Social Media Platforms and Google ads promotion 
• Understanding of UI/ UX design and development and creating workflows for landing pages
• Work with agency teams to establish AthenaOwl’s brand identity
• Visual communication / storytelling through illustration, graphic design and typography
• Creating infographics - breaking down complex information into easily understandable visual representations

• Come up with new and out of the box design and creative ideas
• Stay up to date with the latest trends in the design and creative industry

The ideal candidate should have:    

• Tools: Very strong in Adobe Photoshop, Illustrator, InDesign
• Typography
• Illustration
• Graphic Design