Application Packaging

Key Responsibilities

Azure Infrastructure: Deploy, configure, and manage Azure IaaS and PaaS services, including Virtual Machines, Virtual Networks, Network Security Groups, Azure Firewall, VPN/ExpressRoute gateways, storage, App Services, and Azure SQL.

Azure Landing Zones: Implement and maintain landing zones aligned with the Microsoft Cloud Adoption Framework, including management groups, subscriptions, RBAC, Azure Policy, and resource tagging.

Cloud Migration: Execute on-premises-to-Azure migrations using Azure Migrate, Azure Site Recovery (ASR), and database migration tools.

Identity and Access Management: Manage Microsoft Entra ID integrations, Entra Connect, Conditional Access, Privileged Identity Management (PIM), and managed identities.

Backup and Disaster Recovery: Configure and manage Azure Backup, Azure Site Recovery, monitoring, and disaster recovery solutions.

L2 Support and Incident Management: Resolve infrastructure incidents and service requests within agreed SLAs, perform root-cause analysis, and escalate complex issues to L3 teams with detailed diagnostics.

Cloud Security: Apply security baselines using Microsoft Defender for Cloud and implement secure-score recommendations.

Automation and Infrastructure as Code: Automate routine tasks using PowerShell and Azure CLI, and work with ARM templates, Bicep, or Terraform.

Cost Optimization: Monitor Azure consumption, optimize resource utilization, and prepare monthly cloud usage and cost reports.

Technical Documentation: Prepare low-level designs, operational runbooks, as-built documentation, and project handover documents.

Presales Support: Assist with effort estimation, technical solution inputs, and proof-of-concept implementations.

Required Skills and Qualifications

3–5 years of hands-on experience in Microsoft Azure infrastructure.

At least 2 years of experience in customer-facing consulting or managed services environments.

Strong working knowledge of Azure networking, compute, storage, and identity services.

Practical experience delivering at least one end-to-end Azure migration or landing zone deployment.

Good understanding of Windows Server, Active Directory, DNS, and DHCP.

Hands-on scripting experience with PowerShell.

Working knowledge of Bicep, ARM templates, or Terraform.

Familiarity with ITIL processes and ticketing tools such as ServiceNow, Jira Service Management, Freshservice, or similar platforms.

Strong written and verbal English communication skills, with the ability to interact with customer IT teams.

Certifications

Mandatory

Microsoft Certified: Azure Administrator Associate (AZ-104).

Preferred

Microsoft Certified: Azure Solutions Architect Expert (AZ-305).

Microsoft Certified: Azure Security Engineer Associate (AZ-500).

Microsoft Certified: Azure Network Engineer Associate (AZ-700).

Good to Have

Experience with Azure Virtual Desktop deployment and image management.

Exposure to Microsoft Sentinel or Microsoft Defender XDR.

Experience supporting UAE government or semi-government customers.

Arabic language proficiency.

Candidate Requirements

Currently based in the UAE with a valid residence visa, or able to transfer the visa without delay.

Available to join immediately or within 15 days.

A valid UAE driving licence is preferred for customer site visits.

Willing to work at customer premises and support occasional after-hours change windows

We are looking for an Application Support Engineer with experience in Linux/Unix, Windows administration, application monitoring, and production support. The candidate should be skilled in incident management, troubleshooting, and monitoring tools such as Splunk, Grafana, and AppDynamics.

Responsibilities

• Provide application and production support, ensuring system availability and stability.
• Troubleshoot application, server, and infrastructure issues across Linux/Unix and Windows environments.
• Monitor application performance using Splunk, Grafana, and AppDynamics.
• Manage incidents, service requests, and changes through ServiceNow.
• Perform root cause analysis and coordinate with relevant teams to resolve issues.
• Ensure SLA compliance and minimize service disruptions.

Required Skills

• Application Support / Production Support
• Linux/Unix and Windows
• Monitoring tools: Splunk, Grafana, AppDynamics
• ITSM tool: ServiceNow
• Incident, problem, and change management
• Strong troubleshooting and communication skills

The role

A working product and a working deployment are two different things. You are the person who closes that gap.

You sit inside the client's head office. You get the deployment live, you get their teams using the dashboards, and you own whether the AI is returning something worth acting on. Every client is different: different languages on the floor, different store noise, different vocabulary for the same product, different CRM, different idea of what a good conversation looks like. The core platform does not change for each of them. You are the layer that makes it fit, and you are the one the client meets.

You are encouraged to spend time in stores. The engineers who do the best work here are the ones who have stood on a shop floor and watched where the pitch and the pipeline actually break. Nobody will make you go. You will also spend real time in the codebase, because you fix what you find rather than filing it.

What you build has a commercial edge to it. A pilot converts when the client sees the result they were promised, and an account grows when a second team inside it sees what is already sitting in their data. Both of those outcomes are yours to deliver, not somebody else's to chase.

How you will work

You design the deployment, you build it, and you own whether it holds up on a Saturday evening in a crowded store. Nobody hands you the plan, and nobody hands you the spec. You write both.

The decisions are yours. Which integration is worth the week, which vertical taxonomy needs building, what ships in the pilot and what waits, and when to tell a client that the thing they are asking for is the wrong thing to build. You go and find out what a client needs before anyone writes a line of code.

You will not be doing it alone. There are founders, AI engineers and product people around you, and they will build alongside you. What nobody will do is tell you what the client needs. That call is yours.

The work compounds if you do it well. What you learn on one deployment becomes a specification, then code, then a pattern the next one starts from. A year in, the deployments you designed should be running without you, and a new client should take a fraction of the time the first one did.

What you will do

Own the deployment end to end. Device provisioning, store connectivity, data flowing, first insight in front of the client. Get from kickoff to something real inside

the pilot window, and know by the halfway mark whether it is in trouble.

Get their HQ using it. A dashboard nobody opens is a failed deployment. Sit with the sales, marketing and L&D teams, show them what is in their own data, and

make sure the people who asked for this are actually looking at it every week.

Make the AI work on their floor. Their languages, their store noise, their product vocabulary. Benchmark transcription and speaker separation on their actual

audio, and fix what fails instead of explaining it away.

Build the vertical. Intent taxonomies, objection maps and prompt libraries for the category you are deployed into. A jewellery floor and an electronics floor do not

share a conversation model.

Wire it into their systems. CRM and POS integrations, so conversation data connects to what actually got sold and the insight can be checked against reality.

Build what the client asks for. Custom reports, dashboards and agents. Ground everything in source conversations and verify it before it ships, because a confident

wrong number costs an account.

Close the pilot. A pilot converts on results, not on effort. Know what the client agreed to judge this on, work backwards from it, and make sure the output in front of

their leadership at the end is the thing they asked for.

Grow the account. The same intelligence is worth something to marketing, L&D and category teams inside the same client. Spot which of them would benefit, show them what is already in their data, and hand a real opening to the account team.

Push it back into the product. Turn one-off client work into something the platform does by default, so the next deployment starts further ahead than this one did.

What we are looking for

Must have

• 0 to 5 years of experience. A consulting internship or an analyst role is the closest match to what this job actually asks for, but we care more about what you can do than where you did it
• Coding ability, ideally Python. Degree, internship, first job or your own projects. What we want to see is something you built that other people actually used
• Excel or Sheets at a real working level. A lot of the first conversation with a client happens in a spreadsheet before it ever happens in a dashboard
• The ability to explain a complicated idea simply. You will be taking AI output to people who do not think about models, and the explanation matters as much as the result
• Comfort at the boundaries. APIs, data pipelines, some frontend, some hardware when a device misbehaves
• An eye for where a deployment turns into more business, and the willingness to raise it yourself
• Heavy hands-on LLM usage. Prompts, evaluations, retrieval, and a clear view on where these tools break
• Fluent English and Hindi. A third Indian language counts for a lot, since the useful conversations happen on store floors and not only in HQ meeting rooms
• The instinct to go and find out what a client needs rather than waiting to be told

Good to have

Speech or audio work. Transcription, diarization, voice activity detection, or

anything that survives noisy real-world recording

Embedded or IoT experience, on ESP32 or similar

SQL and experience building things customers actually look at

Side projects, hackathons or internships where you shipped without a spec

and it worked

Skills and Qualifications Required • Bachelor's or Master's degree in Information Technology, Computer Science, or a related analytical discipline. • 3–5+ years of experience in application support, software support, or business systems support roles. • Hands-on experience supporting NetSuite is mandatory. • Experience with NSAR, including access management and governance processes, is highly preferred. • Strong customer service, stakeholder management, and relationship-building skills. • Willingness to work in US business hours and support a 24x7 operational environment when required. • Proficiency in Microsoft Office applications, including Excel, PowerPoint, Teams, Outlook, and Word. • Advanced to expert-level proficiency in Microsoft Excel, including data analysis and reporting. • Strong analytical, troubleshooting, and problem-solving capabilities. • Ability to manage multiple priorities and work effectively in a fast-paced environment. • Excellent verbal and written communication skills, with the ability to independently engage and support US-based stakeholders. • Ability to work both independently and collaboratively within cross-functional teams. • Demonstrated ability and eagerness to learn and support new business applications such as CaseLocker, Ragic, Salesforce, and DocuSign. • Exposure to Salesforce, Ragic, CaseLocker, and DocuSign is considered an advantage. • Familiarity with AI tools such as Microsoft Copilot or similar platforms for productivity, automation, and operational efficiency is preferred.

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

3+ years of hands-on experience with Microsoft Azure, including IaaS, PaaS, networking, identity (Entra ID), and governance services.

2+ years of experience with DevOps tooling and practices, including CI/CD pipelines (Azure DevOps or GitHub Actions), Infrastructure as Code (Terraform, Bicep, or ARM), and version control (Git).

2+ years' experience in infrastructure design, platform engineering, or architecture.

Strong proficiency with automation and scripting — PowerShell, Azure CLI, Python, or Bash.

Solid understanding of containerisation (Docker) and familiarity with orchestration platforms (Azure Kubernetes Service).

Deep understanding of cloud architecture, deployment patterns, and management best practices, including the Azure Well-Architected Framework.

Experience defining standards, governance frameworks, and reference architectures for cloud platform consumption.

Strong knowledge of networking concepts, storage configurations, virtualisation technologies, and disaster recovery/backup design for hybrid environments.

Experience with Azure DevOps (Repos, Pipelines, Boards, Artifacts) or equivalent platforms.

Familiarity with identity and access management (IAM), including Entra ID, RBAC, PIM.

Strong understanding of security, compliance requirements, and IT governance frameworks (ITIL, COBIT, or similar).

Preferred

 Job Description:

• Job title : Senior DevOps Engineer (On-Premises Automation)        
• Experience: 8+ years
• Location: Chennai / Pune / Hyderabad / Bangalore
• Shift: UK Shift
• Work Mode: Onsite (WFO)

Roles and Responsibilities:

• This engagement automates end-to-end infrastructure build provisioning across on-prem and Azure. The team will build a shared ServiceNow-led intake, approval, orchestration, and closed-loop status model, using Jenkins/Ansible for on-prem builds and Azure DevOps/Terraform for cloud builds. Automation includes standards, security/compliance controls, scan gates, CMDB/change updates, and handover.              

Key Responsibilities:

• Lead secure and repeatable on-prem build provisioning pipelines
• Lead Jenkins CI/CD for automated on-prem provisioning and configuration.
• Create pipeline templates for VM/physical host, OS deployment, configuration, certification, and rollback.
• Embed hardened-image validation, scan gates, secrets handling, approvals, and audit evidence.
• Lead Ansible roles, PowerShell modules, test automation, and code reviews.
• Implement logging, monitoring, and root-cause analysis; support UAT and hypercare.       

Required Qualifications:

• 8–10 years in DevOps, platform engineering, or infrastructure automation.
• Bachelor’s degree or equivalent experience.
• Jenkins
• Git, CI/CD
• Ansible, PowerShell
• Python, IaC
• security scanning, secrets management
• Windows/Linux.

Responsibilities

• Understand the business requirements and technical constraints and architect/design/develop.
• Participate in the complete development life cycle.
• Lead and Review the architecture/design/code of self and others.
• Develop enterprise application features/services using Azure cloud services, C# .NET Core, ReactJS etc, implementing AI-DevSecOps principles.
• Act as a hands-on technical leader of a scrum team.
• Own and be accountable for the Quality, Performance, Security and Sustenance of the respective product deliverables.
• Strive for self-excellence along with enabling success of the team/stakeholders.
• Appraise the performance of self, peers and team members.

Requirements:

• 6 to 10 years of experience in developing enterprise software products, with cloud native stack
• Strong knowledge of C# / .NET Core
• Working knowledge of the JS frameworks – React
• Good experience in automating development using combination of AI tools - Claude + CoPilot + MCP
• Strong experience in Micro-Services and/or Micro-Frontend architecture
• Strong experience in container-based development, AKS, Service Fabric etc
• Strong experience in messaging queue systems like RabbitMQ, Kafka
• Experience in Azure Services like Azure Logic Apps, Azure Functions
• Experience in Relational and No-SQL databases like MS SQL Server, PostgreSQL, MongoDB
• Preferable experience in integrating LLMs, vector databases, RAG into production apps.
• Experience in coaching/guiding/leading a scrum team of junior, senior full stack engineers
• Experience in owning/driving end to end development of multiple functional modules/areas (incl testing, performance testing, deployment)
• Experience in cross-functional collaboration with product owners, senior management etc.
• Strong knowledge of Code Quality, Code Monitoring, Performance Engineering, Test Automation Tools
• Knowledge of reporting solutions like PowerBI, Apache SuperSet etc

Microsoft 365 Administration: Administer Microsoft 365 tenants, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Microsoft 365 admin centres.

Migration Services: Plan and execute mailbox and file migrations, including Exchange on-premises to Exchange Online (hybrid, cutover, and staged), tenant-to-tenant migrations, and file server or Google Workspace migrations to SharePoint Online and OneDrive.

Exchange Online and Email Security: Configure Exchange hybrid environments, mail flow, connectors, SPF, DKIM, DMARC, and Exchange Online Protection.

Identity and Access Management: Manage Microsoft Entra ID, Entra Connect synchronization, multifactor authentication (MFA), Conditional Access, self-service password reset (SSPR), and licensing.

Endpoint Management: Deploy and manage devices through Microsoft Intune, including compliance and configuration policies, Windows Autopilot, application deployment, and Windows Update for Business.

Information Protection and Compliance: Implement Microsoft Purview controls, including Data Loss Prevention (DLP), sensitivity labels, retention policies, eDiscovery, and auditing.

Microsoft Security: Configure Microsoft Defender for Office 365 and Defender for Endpoint policies, investigate alerts, and support incident response.

Microsoft Teams: Configure Teams governance, Teams Phone, calling plans, and meeting room devices where required.

L2 Support and Incident Management: Resolve incidents and service requests within agreed SLAs and escalate complex issues to L3 teams or Microsoft Support with clear technical diagnostics.

Technical Documentation: Prepare design documents, migration plans, operational runbooks, and project handover documentation.

Knowledge Transfer: Conduct end-user training and administrator knowledge-transfer sessions.

Required Skills and Qualifications

3–5 years of hands-on experience with Microsoft 365 technologies.

At least 2 years of experience in customer-facing consulting or managed services.

Successfully delivered at least two end-to-end Exchange or Microsoft 365 migration projects.

Strong working knowledge of Exchange Online, Microsoft Entra ID, Microsoft Intune, and SharePoint Online.

Good understanding of on-premises Active Directory, Exchange Server, and DNS.

Hands-on experience with PowerShell, including Exchange Online, Microsoft Graph, and Entra modules.

Familiarity with migration tools such as BitTitan MigrationWiz, ShareGate, Quest, or native Microsoft migration tools.

Knowledge of ITIL processes and ticketing platforms such as ServiceNow, Jira Service Management, Freshservice, or similar tools.

Strong written and verbal English communication skills, with the ability to communicate effectively with customer IT teams.

Certifications

Mandatory

Microsoft 365 Certified: Administrator Expert (MS-102).

Preferred

Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).

Microsoft Certified: Identity and Access Administrator Associate (SC-300).

Microsoft Certified: Information Security Administrator Associate (SC-401).

Microsoft 365 Certified: Teams Administrator Associate (MS-700).

Good to Have

Experience with Microsoft 365 Copilot readiness assessments and rollout.

Basic knowledge of Microsoft Power Platform, including Power Automate and Power Apps.

Experience supporting UAE government or semi-government customers.

Arabic language proficiency.

Candidate Requirements

Currently based in the UAE with a valid residence visa, or able to transfer the visa without delay.

Available to join immediately or within 15 days.

A valid UAE driving licence is preferred for customer site visits.

Willing to work at customer premises and support occasional after-hours change windows.

Key Responsibilities: 

Design, develop, and maintain full stack applications using Azure, React, Node.js, C#, and .NET. Build and manage CI/CD pipelines to streamline deployment and automate testing processes. 

Develop infrastructure as code (IaC) with Terraform to manage and provision resources in the Azure environment. Ensure application scalability, security, and performance across all layers of the stack. 

Work closely with cross-functional teams to translate business requirements into technical specifications. 

Troubleshoot, debug, and enhance existing applications to optimize performance. 

Implement best practices for cloud security, data protection, and compliance within Azure services. 

Conduct code reviews and provide technical mentorship to junior developers as needed.

Required Skills & Qualifications: 

Experience: 5+ years of full stack development experience, with a strong focus on Azure cloud. 

Frontend: Proficient with React.js, building and optimizing web interfaces. 

Backend: Solid knowledge of Node.js, C#, and .NET for building robust backend applications. 

Cloud Infrastructure: Experience with Azure services, deployment, and scaling applications on Azure. 

Infrastructure as Code (IaC): Hands-on experience with Terraform for Azure resource management. 

CI/CD: Proficient in setting up and maintaining CI/CD pipelines using Azure DevOps or similar tools. 

Database: Familiarity with Azure SQL, Cosmos DB, or other databases for full stack applications. 

Best Practices: Strong understanding of software development best practices, including security, testing, and DevOps. 

Preferred Qualifications: Azure certifications (e.g., Microsoft Certified: Azure Developer Associate or Azure Solutions Architect). 

Experience with other front-end frameworks, containerization (Docker, Kubernetes), or serverless architecture. Familiarity with Agile methodologies and tools like Jira or Confluence.

• SharePoint 2019 solutions – Knowledge
• Out Systems applications
• .NET applications -Mandatory
• SQL Server databases
• Windows Server and IIS deployments- Mandatory 
• Application troubleshooting and production support -Mandatory
• Security vulnerability remediation
• SonarQube code quality analysis -Mandatory
• Release deployment validation and technical troubleshooting -Mandato