SCA Consulting LLP

Job Summary The Azure L3 Cloud Support Engineer is a subject-matter expert responsible for resolving the most complex cloud infrastructure and platform issues. This role serves as the final escalation point for Azurerelated incidents, drives root cause analysis, improves platform reliability, and provides architectural guidance. The engineer works closely with cloud architects, security, and Microsoft Support to ensure stability, scalability, and security of enterprise Azure environments. Key Responsibilities • Act as Level 3 / final escalation point for Azure incidents and service outages • Diagnose and resolve high-severity, complex, and recurring Azure issues • Perform deep-dive troubleshooting across: o Azure Compute (VMs, VMSS, AKS) o Networking (VNet peering, Azure Firewall, Load Balancer, Application Gateway, ExpressRoute) o Storage (Blob, File, Disk, performance & latency issues) o PaaS services (App Services, Functions, Azure SQL, Cosmos DB) • Lead root cause analysis (RCA) and implement long-term corrective actions • Design and review high availability, disaster recovery, and resiliency architectures • Optimize cloud environments for performance, cost, and security • Define and enforce Azure best practices, standards, and governance • Support and mentor L1/L2 engineers; create advanced knowledge articles • Collaborate with Microsoft Premier / Unified Support on critical cases • Review and approve production changes and complex deployments • Contribute to automation using PowerShell, Azure CLI, ARM/Bicep, Terraform • Participate in major incident management and post-incident reviews • Provide architectural input for new cloud initiatives and migrations Required Skills & Qualifications • 6–10+ years of IT infrastructure experience with strong Azure specialization • Expert-level knowledge of Azure IaaS, PaaS, and networking • Deep understanding of: o Cloud security (RBAC, Entra ID, Key Vault, Defender for Cloud) o Hybrid connectivity and identity o Monitoring and observability (Azure Monitor, Log Analytics, App Insights) • Strong scripting and automation skills (PowerShell preferred) • Experience handling enterprise-scale production environments • Strong troubleshooting, analytical, and decision-making skills • Ability to lead during outages and communicate with stakeholders

1. Responsible for promoting overseas education services across schools, junior colleges and

Undergraduate colleges..

1. Advise students on their University selections, course options, and career planning for their

future perspectives. Coordination with faculty for batches.

1. Provide accurate information regarding the application procedure with end to end

documentation support by connecting the school or college to the in-house counsellors.

1. Give presentations & webinars in Educational Institutions for study abroad programs
2. Attend educational events and study abroad events.
3. Build the clientele base of the organization in South India
4. Bring in more leads for Student counsellors through various different methods.
5. Develop & maintain strategic long-term trusting relationships with high volume customers to

accomplish organic growth.

1. Building the brand of Epsilon International in the market.
2. Maintain records of the clientele and build business tie - ups.