Itcg Solutions

Partner Account Manager Responsibilities and Duties

Build productive and profitable working relationships with partners.

Identify and contact potential partners for new business opportunities.

Provide product and technical support to partners.

Address partner concerns and queries promptly and ensure partner satisfaction.

Develop competency and qualification plans for partners.

Work with cross-functional teams to develop business strategies for lead generation.

Develop business plan to improve sales and profitability.

Work with development, marketing and services teams to achieve revenue goals.

Coordinate with partners to prioritize, plan and manage business activities.

Review and revise business plans based on partner needs.

Evaluate the effectiveness of partner’s marketing plans and recommend improvements.

Work with partners in pipeline review and management activities.

Oversee partner rewards and recognition programs.

Organize partner meetings to discuss about any issues and updates.

Participate in business review and revenue forecasting activities

Responsibilities

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly
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Requirements and skills

• Demonstrable experience in marketing together with the potential and attitude required to learn
• Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
• Experience in setting up and optimizing Google Adwords campaigns
• Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
• A sense of aesthetics and a love for great copy and witty communication
• Up-to-date with the latest trends and best practices in online marketing and measurement
• BSc/MSc degree in Marketing or related field

Responsibilities

Handle lead generation and book appointments

Train staff in products, market and processes for sales excellence

Develop “go to market” models for products and campaigns

Increase reps’ efficiency with leads, transactions and time management

Hire, onboard and mentor employees

Requirements and skills

Proven work experience in a Sales Operations or similar role

Strong understanding of the sales process to support the sales team

Analytical skills to interpret sales data to make suggestions on how to improve the sales process

Experience working with different teams and departments to streamline onboarding and reporting

Relevant training and/or certifications in Sales Operations preferred

Enterprise Accounts Manager Responsibilities and Duties

Develop and implement specific customer account and opportunity plans supporting company goals and quota objectives.

Engage effectively entire sales personnel to develop and implement customer account plans.

Manage and stimulate revenue through complex, multiple go-to-market strategies.

Manage and execute sales process and activities effectively.

Negotiate and exchange information with all levels of management within enterprise.

Generate and manage new business within assigned accounts.

Identify, develop and approve to develop and manage sales strategy.

Report and forecast sales every week and month.

Support marketing team to identify and execute plans for market awareness, client case studies and vertical market growth within assigned territory and accounts.

Attain knowledge on client’s business and information security environment.

Identify client referral and coordinate communication to direct sales team.

Define and convey additional client training programs.

Manage and update customer relationship tools for each client interaction.

Process sales order information accurately.

Develop relations with multiple clients and local media internal constituents to identify client needs and develop solutions.

Help Desk Coordinator Responsibilities and Duties

Resolve helpdesk service calls using documented procedures.

Support IT staff members on support work.

Manage Help Desk responsibility and resource allocation to maintain 600 users in 35 locations.

Handle routine Help Desk calls to ensure timely resolution as per Senior Management’s Service Level Agreement.

Attend help desk calls in-person and through email, FAX and phone.

Answer help desk lines and troubleshoot through PC DUO remotely.

Support Shift warehouse issues such as packing stations, account maintenance and ACS.

Handle Help Desk ticketing system through Track IT.

Attend support calls, walk-up customers and emails for first level technical support.

Solve routine issues and escalate complex issues based on priority.

Input problems and resolutions into standardized company support center application.

Develop, execute and follow IT operational policies, standards and work instructions for customer support.

Ensure customer satisfaction through continuous status information.

Develop and manage internal and external support documentation.

Monitor critical infrastructure systems through industry standard

monitoring tools and systems.

Responsibilities

“Get the sale” using various customer sales methods (door-to-door, cold calling, presentations etc)

Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness

Evaluate customers skills, needs and build productive long lasting relationships

Meet personal and team sales targets

Research accounts and generate or follow through sales leads

Attend meeting, sales events and trainings to keep abreast of the latest developments

Report and provide feedback to management using financial statistical data

Maintain and expand client database within your assigned territory

Requirements and skills

Proven sales experience

Track record of over-achieving quota

Experience working with Salesforce.com or similar CRM

Familiarity with different sales techniques and pipeline management

Computer use competency

Strong communication, negotiation and interpersonal skills

Self motivated and driven

BA/BS degree or equivalent

Pre-sales engineer job description

Here are some key qualifications:

Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration

3+ years of industry experience, including two or more years in sales engineering or consulting

Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills

Attention to detail, plus analytical and problem-solving capabilities

Positive, service-oriented personality

Willingness to travel

PRE SALES ENGINEER SKILLS AND PERSONALITY TRAITS

We calculated that 8% of Pre Sales Engineers are proficient in Sales Process, Pre Sales, and Cloud. They’re also known for soft skills such as Interpersonal skills, Problem-solving skills, and Self-confidence.

We break down the percentage of Pre Sales Engineers that have these skills listed on their resume here:

Sales Process, 8%

Developed and delivered technical presentations and software product demos for clients during sales process.

Pre Sales, 8%

Awarded Pre Sales Engineer of the Quarter 3 consecutive quarters in the highest revenue generating region.

Cloud, 7%

Consulted customers with defining, sizing, and costs of primary, disaster recovery, cloud, and backup storage.

POC, 5%

Provided POC support to customers in the areas of product features, installation, and use of all Trend Micro Solutions.

Azure, 4%

Design, configure, and train users on DocuWare-Cloud-based document management service hosted in Microsoft Azure environment.

Linux, 4%

Collaborated in closing a major contract with Morgan Stanley for one of the world's largest UNIX to Linux migrations.

Responsibilities

Field sales job responsibilities include but are not limited to

Assessing customer needs

Evaluate sales strategies to determine how effective they are

Design new sales processes and strategies

Investigate current market trends and competitors

Sell products using several different methods to satisfy customer needs,

Follow up on customers,

Forecast sales

Prepare and submit field marketing sales reports to the respective managers,

Work with other departments to maximize sales,

Meet sales quotas, better yet exceed

Update the CRM system,

Qualities of Field Sales Representatives

Here are some important field sales representative qualities:

Should have a competitive attitude

Should be comfortable using the phone

Should be able to work under minimum or without supervision

Should have a good rapport with all the parties involved

Should have sufficient knowledge about the products and a variety of sales techniques

Should be flexible enough to work and travel upon request

Should be goal-oriented

Should practice a great deal of positivity

Should be persistent, responsible, and respectful

Should always be ready to learn new lessons

Should not be self-conscious

Should be composed

Should be a good listener

Should be creative

Should be passionate about their job, and so on

Responsibilities & duties:

• Research, track, maintain and update leads

• Make outgoing calls to develop new business

• Contact prospects to qualify leads

• Direct email marketing to key clients and prospects

• Research and maintain lead generation database

• Conduct customer research

• Conduct client or market surveys to obtain information about potential leads

• Participate in the preparation of proposals and / or sales presentations

• Provide accurate and timely information to management

• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process

Skills / attributes required:

• Excellent English communication (verbal and written)

• Experience with cold calling

• Experience with research and maintaining databases

• Proficient in MS Office including Word, Excel, and Outlook

• Experience in using CRM

• Strong project and time management skills

• Experience working with Western companies (preferred

Qualifications / experience required:

• Bachelor’s degree in Marketing or Business Administration

• 0-1-year(s) experience in Lead Generation

Responsibilities for backup engineer

Document configurations and maintain documentation to be utilized by the infrastructure team

Periodically inventory equipment and manage build materials

Adhere to existing data center installation best practices and provide input on site specific best practices as necessary

Install / decommission backup software and other related IT equipment in the data center

Troubleshoot all system issues and incoming support requests

Support any legacy backup environments

Must be willing to work weekend hours and within set maintenance schedules

Certification of new Hardware

This role requires customer engagement

Key Contributor to the formulation and maintenance of an enterprise-wide backup and recovery strategy to ensure timely and effective restoration of IT services and resumption of business activities

Qualifications for backup engineer

Advanced knowledge of Netbackup including the command line environment

Must be able to work on multiple projects and prioritize accordingly with demonstrated time management skills

Possesses excellent troubleshooting and resolution skills

Maintain current knowledge of backup hardware, software, standards, best practices, and industry trends

1 + years of relevant, hands-on experience in Enterprise Backup and Recovery utilizing EMC Data Domain, Quantum tape libraries, EMC VTL, NDMP Backups, Veritas Net Backup, Veritas Backup Exec, Azure Backup, Net Backup Ops Center

Good understanding of the automation tools and scripting including PowerShell