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Location: Noida
Experience: 9 to 13 years

Must have experience in Thingworx + PTC

It will be a support role, not the development one.

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

Within 1 month

You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow. Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. You should have gone through at least 3 onboarding and sales experience in the buddy system. You should have spent a day at the laundry store to get live hands-on experience. You should be able to configure SMS API’s for national and international clients. Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool.  Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you.

Within 3 months

Independently handle hardware integration and support.  Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

Maintain a  level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

Help interview, onboard and train incoming team members. Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

Attitude	Skills
Empathy Positive Attitude Patience Organized Process Driven Coachable Metrics Driven	Attentive and Listening Skills Ability to explain in uncomplicated/ simple language

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Position- Senior equity dealer
Experience - Minimum 2+ Year
CTC - Upto 8.00L pa ( Depending on Experience )
Job Description:
1. Execution of trade orders on behalf of clients.
2. Building relationships with clients & educating them about Investments.
3. Client Acquisition as per targets
Required Criteria:
1. Graduation Mandate.
2. NISM 8 certification (Equity & derivatives) / NISM 5 certification (Mutual Funds).
3. Stock Market knowledge is mandatory.
4. Should possess good communication skills.
5. Dealing & Cross Sales Experience is must
NOTE -Candidates having excellent knowledge of Equity, order punching on terminals, Future & Options,

Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world. Together with our partner Parasus we are expanding into the area of SAP procurement, covering technology such as SAP SRM, SAP SLC, ERP MM, SAP S/4 or SAP Ariba. 

Desired Profile:

• Software development in general with 3 years in complex in of the following areas:Application workflow development, Utilizing the BOPF framework, interface development to 3rd party systems using e.g. SAP PI / PO, ABAP / ABAP OO frameworks, SRM specific developments
• Hands on development experience in RICEF objects
• Experience in SAP (SRM) is a MUST
• Strong analytical skills - ability to turn business requirements into technical concepts and code
• Experience in implementation of user exits, BADI’s and reports to support custom processes

 

• Knowledge of Adobe Aftereffects is Mandatory
• Create Video Content for User Acquisition and User Engagement. Marketing Videos, Educational Videos and Training Videos.
• An expert at telling a story through visual design, editing raw video footage, and adding effects/elements to enhance motion graphics
• Ability to fully understand the marketing team's needs and specifications
• Create and follow an editorial calendar and collaborate with other members of the marketing team to ensure timely delivery of the videos
• Ensure strict adherence to the style guides, tone, and voice of the company

 

JOB Description

A London based foreign bank has a requirement of shifting its credit MIS to back office and thus has an immediate opportunity for a contract role for the MIS function.

Job Responsibilities:

You will be required to prepare MIS based upon existing standard operating procedures (SOP).

Process	Description
ODA file	Update limits, limit expiry dates, calculate availment of limits for multi-currency OD limits, limits against FD etc
Limit Sanction statement	Preparation of list covering all the credit facilities sanctioned during the reporting month
Consolidated data	Preparation of industry-wise, country-wise data of entire credit portfolio of the bank
Credit dashboard	Pictorial representation of the credit portfolio based on various parameters
India based exposure	Reporting of India based exposure to parent bank
Real estate exposure	Add new accounts opened
Real estate exposure	Update exposure by updating the latest position of undisbursed loan amounts as on reporting date
Real estate exposure	Update value of security, cost of project, Gross Development Value etc
Real estate exposure	Add loans under process and loans sanctioned but not disbursed. Remove loans which have been disbursed.
Key risk indicators	Update the KRIs as requirement of Risk Department
Largest and second largest exposure	Select largest and second largest inflow
Restructured accounts	Reporting of accounts which have been restructured
Loan file	Instalment-wise breakup of the term loans in the credit portfolio and identification of addition of irregular accounts
Control of capital adequacy	Analysis of inflow and outflow based on proposals under process and expected repayments
Valuation, Visit, Insurance	Reporting of pending valuations, visits and insurance
IFRS 9	1. Collating information from various sources to populate respective information sheet (3c File data). 2. To assign staging to each loan account as per bank approved document.
BTL regulatory reporting	Reporting for Residential BTL Loans

The candidate should have good knowledge of Microsoft Office Suite (Excel, Word) comprising of H/V Lookup, Data Flow Charts & Graphs, Pivot Table.

Candidate having knowledge of the following will be preferred

1. Fair understanding of credit functions

2. IFRS 9 application – ECL, stage 1/2/3

3. Banking products related to loans and advances TL, OD etc

4. NPA – days past due, standard, sub standard

5. LTV- LTC , GDV

6. Property type – Residential, Commercial, W/H, Industrial

7. ROI – Libor, fixed, floating

As a Inhouse lawyer, you will be legal representative of the company and will be providing legal advice and guidance on all kinds of legal matters

What you will do:

• Preparing legal agreements, contracts and any such legal documents
• Ensuring compliance of laws and regulations across all the operations in the organization
• Legally advise the management on all litigation matters and also will be managing litigation to achieve the best possible outcomes
• Handling and guiding the legal team
• Handling all the activities related to Contract Management which includes advising the management on all existing & New laws
• Providing necessary advice to various business teams regarding legal and safety laws
• Drafting and vetting of the terms and conditions as well as the agreements related to, but not limited to, the company’s website, advertising, promotional activities, technology service etc.
• Searching, tracking and sending notice to brands infringing the company’s trademark (Domestic and Overseas)

 

 

 

Desired Candidate Profile

 

What you need to have:

There is an urgent requirement for Snowflake Developer in MNC company. Notice Period should be joining in April or 2nd week of May. Having skills like Snowpipe, SnowSQL, Snowflake schema & Snowflake developer.The Budget for this profile is upto 22 LPA.

Responsibilities:
 Responsible for analysis, design &amp; build of solutions in FICO with focus on Controlling and
General Ledger.
 Assist Business Blueprint and define solutions leveraging best practices.
 Assist Functional Spec creation and work with Technical team of ABAP Developers.
 Engage with Technical Teams for Integration and Data Management for SAP Interfaces.
 Ensure stabilization of solution and continuous improvements.
 Prepare documentation and Train Key end users.
 Provide on-call support as needed.
 Provide timely, accurate, and complete responses to user inquiries.
 Maintain user procedures, process maps, training materials and documentation. Conduct user
training.
 Coordinate user acceptance testing and quality assurance standards for all supported systems.
 Maintain discretion and confidentiality in all areas pertaining to data and proprietary info, both
internal or customer specific.

Skills Requirements:
 Strong background in Finance and Accounting principles
 Bachelor&#39;s Degree in Management Information Systems, Information Technology, Computer
Science, or equivalent years of Systems Administration and Systems Analyst experience.
 Minimum of 5 years of working SAP experience is required.
 Strong hands-on configuration experience in configuration of SAP modules; FI/CO, PS
 Strong understanding of MM &amp; SD integration with FI. SD Knowledge is a plus.
 Solid working knowledge of accounting and financial processes is mandatory.
 Knowledge of the Software Development Lifecycle (SDLC) as well as software development
methodologies (e.g. Agile, Scrum, Waterfall, etc.)
 Advanced knowledge of Excel, with ability to analyze financial data.
 Critical thinking ability
 Strong problem-solving capacity
 Excellent written and verbal communication skills
 Ability to work both independently and as a part of a team
 Ability to communicate effectively in an international environment.

Hands-on experience on server’s OS - RHEL/CentOS/Ubuntu/RHEV
 Problem troubleshooting & Solving skills
 Hands-on Hyper Converged Infrastructure & Virtualization technology Like: VMWare, RHEV And Nutanix.
 Experience in Monitoring tools: Nagios, Icinga etc.
 Knowledge of Backup Technologies like Commvault Etc.
 Hands-on experience on storage Systems i.e. SAN/NAS, Net Backup- Dell EMC
 Knowledge of CIS Security benchmarks.
 Expert on UNIX, Shell, Bash Scripting.