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Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

• A strong Portfolio in any of the one categories; a consumer-facing App/SAAS/,  B2B enterprise software.  

• An outstanding portfolio showcasing a foundation in typography, interaction and visual design, and ideation.

• you have technical expertise in wire-framing, interface design, and user flows

• Sound understanding of design components and Their use cases.

• Proficiency with design tools such as Sketch, Invision, XD, Figma, and Overflow. Knowledge of UI Animation will be a plus

• Strong English communication skills in person, on paper, and over video with our international clients and subordinates.

• You are humble: humility, curiosity and eagerness to learn

• You are a great listener: give feedback to others and are open to hearing feedback and learn

None, the less a generous human being and curious individual who is extremely passionate about design

FactWise is a fully funded, early-stage startup building b2b SaaS for a global SMB client base. Our team has alumni from MIT, Stanford, GeorgiaTech, UCL, the IITs, VJTI, Amazon and McKinsey, and currently comprises frontend, backend, full stack developers, UI/UX engineers, product managers, data scientist, and Ops, HR, Marketing. We'd love to get to know you better!

Responsibilities 

• Work very closely with the product and development team to build, review and optimize our product 
• Work closely with the sales team to improve Figma demos 
• Build a modern clean UI/UX for website and mobile applications using Figma 
• Build a clickable interface once the initial design is verified 
• Build the HTML/CSS 
• Create video & static content for website & marketing assets

Roles & Responsibilities:

• Create and design various materials for print and digital collateral
• Ensure projects are completed with high quality and on schedule
• Establish creative direction for the company as well as brand guidelines
• Prioritize and manage multiple projects within design specifications and budget restrictions
• Perform retouching and manipulation of images
• Work with a wide range of media and use graphic design and video editing software

Scope:

• Providing creative direction for visual design 
• Creating processes to improve quality & streamline work for the UI design team in collaboration with UX designers, PMs, technology and QA.
• Growing, managing & mentoring a diverse team of UI designers, graphic designers & illustrators
• Conceiving a robust creative vision and executable strategy for the UI design function in close collaboration with the product, UX & Agile engineering teams
• Being an integral part of the creation, implementation, and company-wide application of a design system
• Coaching & inspiring the visual design team to understand, define & measure the impact of their creative vision
• Having a user-centric approach to your work and assist in the inculcation of a design thinking culture within the organization

PRIMARY RESPONSIBILITIES :-

• Designing Websites with responsive layouts.
• Designing Mobile Apps.
• UX Flow Designing for App & Web Apps.
• Co-ordination with client and get the best creative outcome in terms of design.
• Able to design digital media artworks for social media, websites, print media.
• Responsible for creative development across our app, website, social media, user communications, digital ads and offline marketing channels.
• Ideation and execution, understanding client requirement / brief, designing, and delivering creative projects from conceptualization to final execution. ·
• Think creatively and out of the box and develop new design concepts, graphics and layouts independently.
• Take a lead role in managing the design and creative elements of products for website and app.
• Managing graphic designs from conception to deliver

REQUIREMENTS :-

• 4+ years design experience, preferably in an interactive agency.
• Advanced command of standard design and layout applications (Adobe XD, Figma, Photoshop, Illustrator.).
• Strong time-management skills and ability to prioritize.
• Experience working to meet team-based project outcome.
• You are a strong team player who can collaborate effectively with different stakeholders.

What you'll be doing :

• You'll be creating the best-in-class mobile designs for users on the Android platform, including visual & motion graphics, flash animation to explain the concepts.

• Asset creations, icon design, for the final deliverable for the release of the phone.

• You'll be continuously keeping an eye on the latest user interactive designs and leveraging those in one's own and the team's work as necessary.

• Create a look consistent with all of Indus OS while pleasing our users.

• Present the user interface visually so information is easy to read, easy to understand and easy to find.

Your Profile :

• Candidate with 4+ years experience.

• B.des, M.des from IIT(IDC) /NID/ Symbiosis/ MIT/ other design colleges.

• Creative and imaginative-, loves to explore.

• Ability to translate a concept into a visual form that explains the concept and able to give justification for each design decision.

• Strong penchant towards all things technology

• Comfortable presenting ideas and designs

• Capable of working within deadlines in a fast-paced environment, often on multiple projects

• Exceptional understanding of the graphic and the functional aspects of design and the ability to execute both

• A strong and creative portfolio with varied projects (this is important to evaluate the capabilities of interested candidates)

• Proficient with Adobe design software (Photoshop, Illustrator, Dreamweaver, Flash)

Designation:  Junior UI/UX Designer

Experience: 6 months to 2 years

Location: Malad (West)

Job description:

• Able to create required UI/UX through innovative conceptualization skills, able to create independently.
• Should know current trends in design, colours, web design, designing icons and for mobile.
• Proven UI/UX experience.
• Up-to-date with the latest UI/UX trends, techniques, and technologies.
• Should be efficient in web designing.
• Passion and enthusiasm for design, with a creative flair. Also strong knowledge on pre-production knowledge of print communication and post production on photographic imagery. (desirable)
• Highly proficient with Adobe Photoshop, Illustrator, Coreldraw InDesign and similar design tools.
• Attention to detail and a demonstrated mastery of typography, color combinations, composition rules and page layout.
• Understanding of technical implementation and limitations of user interfaces in Web and Mobile.
• Should understand intermediate English to add correct message (spellings) in required designs. 
• Should have knowledge of Print as well as social media.
• Should have ability to review final layouts and suggest improvements as needed.