General Manager

Role: Senior Manager – Sales & Business Development ( onsite )

Company :

Our client is a Customer Data Platform-led personalization and

real-time marketing automation solution that delivers superior customer experiences resulting in increased conversions, retention, and growth for enterprises.

Responsibilities:

• Devise and implement a robust strategy for acquiring new customers, with a strong

emphasis on generating fresh leads and closing deals.

• Take ownership of and exceed quarterly and annual order booking targets through

aggressive prospecting and successful deal closures.

• Lead the entire sales process from lead generation, qualification, proposal submission, to

contract negotiation and closure, demonstrating a hands-on approach to new business

development.

• Implement a consultative approach to solution selling, tailoring B2B SaaS offerings to meet

the unique needs and challenges of clients, showcasing the value proposition of CDP.

• Serve as a product evangelist, possessing in-depth knowledge of CDP's SaaS offerings, and effectively communicate the value proposition to prospects.

Qualifications:

• Graduate degree in engineering (mandatory) with an MBA (plus) from a premier institute.

• Demonstrate a minimum of 4 years of successful consultative sales experience.

• Exhibit a proven work ethic, meeting and exceeding sales commitments, particularly in

enterprise sales, navigating complex sales cycle.

• Display excellent presentation skills, creating engaging decks that highlight a deep

understanding of the product and its alignment with client needs.

• Demonstrate a track record of successfully closing sales deals in the APAC / MENA regions

would be an advantage.

• Proficiency in handling Request for Proposals (RFPs), ensuring timely and effective

responses that align with client requirements is a plus.

• Experience in selling to Enterprises especially Banks and Insurance companies is a plus.

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Introduction

Designation- Business Development Manager

We are seeking a dynamic and results-driven Business Development Manager to join our growing team at Better Analytics Pvt Ltd (Scremer). The ideal candidate will play a key role in expanding our user base, establishing strategic partnerships, and driving revenue growth. The Business Development Manager will be responsible for identifying new business opportunities, fostering relationships with key stakeholders, and developing innovative strategies to promote Scremer.

Roles and Responsibilities

• The person in this role will lead the development of new business opportunities that support our overall growth strategy for our Software products and services.
• Perform marketing strategies, Initiate discussions with the employers/companies through emails, calls, campaigns, and scheduled meetings, and apply other techniques to acquire new clients.
• Work closely with product development, marketing, and customer support teams to ensure seamless integration of business development initiatives.
• Create sales pitches about Scremer and effectively present them to employers/company SPOCS.
• Act as the face of Scremer in various industry events, conferences, and networking forums. Represent the brand professionally and effectively communicate its value proposition.
• Keep a great ongoing relationship with current partners and offer new ways to grow the partnership.
• Set up a sales pipeline and automate the sales process using tools like Odoo, Zoho CRM.
• Conduct thorough market research to identify potential business opportunities and trends. Develop and implement effective business strategies to drive Scremer's growth.
• Collaborate with senior management and other marketing teams to align our internal goals with new and existing partner relationships.
• Lead business growth strategies, identifying opportunities, identifying partnerships, and bringing in new clients.
• Should have leadership qualities, be highly motivated, be energetic, and be accountable for owning business outcomes including planning, executing, and forecasting.
• Maintain consistent sales growth by continuously establishing new accounts and positioning us as a strategic advisor delivering actionable insights and practical business solutions
• Identify and forge strategic partnerships with businesses, organizations, and influencers that align with Scremer's mission.
• Explore and implement monetization strategies for Scremer. Identify new revenue streams, such as premium features, partnerships, and advertising opportunities.

Must-Have Skills

• 5+ years of experience in B2B/B2C Sales.
• Should have extensive knowledge in sales and client acquisition.
• Need experience closing new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
• Should have strong communication skills, articulation, and presentation skills
• Conflict resolution and ability to take ownership and motivate a team.
• A go-getter, who is hungry to be a part of the fabulous growth story

Good to Have Skills

• Open to working in a start-up. Experience in sales, marketing, and relationship building. Excellent communication, Presentation, and interpersonal skills.
• Ability to analyze and interpret sales data and market trends. Ability to work independently and as a team player in a fast-paced environment.
• Willingness to travel as needed.
• Stakeholder management skills.
• Prefer candidates with an MBA, MCA, or relevant education in technology, marketing, or sales.

About Scremer

Better Analytics Pvt Ltd, the creator of Scremer, is a pioneering social feedback platform that empowers users to voice their complaints and concerns. Scremer provides a space for users to share their experiences regarding various issues, from poor customer service and faulty products to unjust policies. The platform encourages community support through a unique feature called scream up, where users can rally behind each other's complaints. The most impactful grievances are prominently featured on the homepage, fostering a transparent and engaging user environment.

Location

Address: Durgam Cheruvu Rd, Kavuri Hills, Madhapur, Hyderabad, Gafoornagar, Telangana 500081.

Hyderabad - Scremer was Founded in 2021, Situated in the vibrant area of Kavuri Hills, Hyderabad, this address on Durgam Cheruvu Rd embodies a blend of urban convenience and natural beauty. It is located in Gafoornagar and offers a prime location with easy access to amenities and the picturesque Durgam Cheruvu.

Why Join Scremer?

• Innovative Mission: Join Scremer at Better Analytics Pvt Ltd to be part of an innovative social feedback platform that gives users a powerful voice.
• Engaging User-Centric Environment: Work in a dynamic and user-centric environment where every complaint matters. At Scremer, users can connect, support each other through "scream up," and influence positive change.
• Transparent and Impactful Platform: Join a company that believes in transparency and impact. Scremer features the most popular complaints on its homepage, providing users with visibility into real issues.
• Professional Growth Opportunities: At Scremer, we value talent and commitment. Join a company that fosters professional growth and skill development. Be part of a team that encourages innovation, collaboration, and continuous improvement, offering you a platform to excel in your career.

JOB DETAILS

CTC - 8-12 LPA

EXP RANGE - 5-7 Years

Education - Any Graduate

Notice Period - 15-30 Days

Work Mode - WFO

Location - Hyderabad

Job Description :

Handle Customer queries & Outbound/Inbound Calls with a team

-Convert the lead to prospect & pass it on to Sales.

-Daily updating of leads on the CRM.

Assisted buying experience at the site.

-Energetic, self-motivated, able to work independently under pressure.

-Fluent in English , Marathi , Hindi communication.

Below find the Job Description:-

Skill Set :

•  Hands-on experience with Advance Excel. 
• Team Handling experience
• The ability to generate excel reports & Validate them.
• Problem solving attitude
• Team Player

Job Responsibilities :

• Hand On experience in payments, stock management, Ecommerce Operations, Online Market Place, Cataloging (Procurement  Expert/ Inventory Management).
• Minimum 5 years of team handling experience
• Strong interaction with Internal & External teams.
• Managing Internal & External Merchants.
• Ticket & Escalation Management.
• Sale Support & getting higher discounts to improve sales