elecrrical design engineer

Job Title : Node.js Developer

Experience : 3+ Years

Location : Gurgaon

Interview Rounds : 3

Mandatory Key Skills :

• Node.js, TypeScript
• PostgreSQL, MongoDB
• API Development, Microservices

Responsibilities :

• Develop and maintain scalable backend applications.
• Design and optimize database queries in PostgreSQL & MongoDB.
• Collaborate with cross-functional teams for seamless integration.

Job Summary

We are looking for a Customer Support Executive who will act as a liaison between the company and its customers. The ideal candidate will provide timely, accurate, and professional support, resolve customer queries, and ensure a high level of customer satisfaction.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, or social media
• Resolve product or service issues by understanding customer concerns and providing solutions
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure issue resolution and satisfaction
• Provide accurate information about products, services, and company policies

Strong Enterprise SaaS Sales profile with focus on Revenue Growth & Account Management

Mandatory (Experience 1): Must have 2+ years of experience in Enterprise B2B SaaS Sales / Account Management with revenue ownership.

Mandatory (Experience 2): Must have handled large Enterprise clients (e.g., Hindalco, Britannia, Adani, or similar large conglomerates) and managed an ARR portfolio of ₹2 Cr+ from assigned accounts.

Mandatory (Experience 3): Must have proven experience in upselling and cross-selling SaaS solutions, leading commercial negotiations, preparing pricing proposals and detailed costings, and actively managing payment follow-ups with a focus on improving DSO and revenue realization.

Mandatory (Experience 4): Must have led End-to-End enterprise account lifecycle management — including CXO-level engagement, QBRs, renewals, PO management, escalations handling, and revenue expansion.

Mandatory (Company Background): Must be from B2B SaaS Product companies (Tech-enabled platforms preferred).

Mandatory (Gender) - Male candidates are preferred

Manatory (Note) - This role requires a clear 60% focus on sales (revenue generation, expansion, collections) and 40% focus on customer success

At Fieldproxy, we’re building the next generation of AI-powered field service management solutions - software built with AI, assisted by humans with deep domain expertise. Our platform helps companies streamline operations, from scheduling and routing to customer engagement, by combining customizable templates with AI-driven automation.

We’re looking for an AI Product Specialist who can bridge the gap between our customers’ unique business needs and our AI-first platform capabilities.

Role Overview

As an AI Product Specialist, you will work closely with clients to understand their workflows, identify their requirements, and configure our platform to deliver tailored solutions. You’ll leverage existing LLM models, fine-tune them where needed, and ensure successful deployment of AI-powered features across client applications.

This is a highly cross-functional role, requiring strong communication skills, technical knowledge of AI/LLMs, and a customer-first mindset.

Key Responsibilities:

• Collaborate with clients to gather and analyze requirements for AI-driven field service solutions.
• Configure and customize the Fieldproxy platform using AI templates and builder tools.
• Work with large language models (LLMs) to fine-tune outputs and align them with client-specific needs.
• Partner with engineering and product teams to scope technical feasibility and drive implementation.
• Serve as a trusted advisor to clients, explaining AI capabilities in simple, actionable terms.
• Continuously test, validate, and improve AI workflows to ensure high-quality performance.
• Document configurations, best practices, and client solutions for scalability.

Requirements

• Hands-on experience with large language models (OpenAI, Anthropic, etc.) and fine-tuning approaches.
• Familiarity with prompt engineering, embeddings, and APIs.
• Strong problem-solving skills with the ability to translate customer requirements into technical solutions.
• Excellent communication and presentation abilities to engage both technical and non-technical stakeholders.
• Comfort working in fast-paced, startup-like environments.

Nice-to-Have

• Exposure to workflow automation platforms (Zapier, n8n, Make, etc.).
• Knowledge of databases (PostgreSQL preferred).
• Basic programming/scripting skills (Python, JavaScript)

What We Offer

• Opportunity to shape the future of AI in field service management.
• Work directly with cutting-edge LLM technologies and real-world enterprise use cases.
• A collaborative team of builders passionate about AI and customer success.
• Competitive compensation and growth opportunities in a rapidly scaling company

About us

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Position: Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of successful customer service and management skills. Along with the team, you will ensure that the customer experience delivers the brand values.

Duties & Responsibilities:

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
• Replenishing retail shelves as per store requirement
• Managing store visual merchandising and managing customer billing and gift-wrapping
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
• Maintaining a safe and healthy work environment
• Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 2- 3 years of experience in a similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

JOB SUMMARY

Take part to the development and the maintenance of the FM SAAS Platform.

·    Write technical designs (conception, architecture, data model)

·    Maintain/enhance CI/CD processes ( Basic Knowledge is mandatory)

·    Develop and maintain the platform

·    Support UI developers

·    Identify and resolve incidents

·    Representing FM in global UI architecture meetings

JOB RESPONSIBILITIES

Customers

Delight our customers by:

·      Delivering high quality, bug free software

·      Respecting customer commitments

·      Respecting UX designs

·      Assisting operations (incl. support, delivery and pre-sales) with subject matter expertise when needed

·      Providing expected effort to solve customer issues

• Understanding fully the FM Strategy

Teamwork

Work together by:

·      Providing a transparent reporting to both the scrum team and the UI team

·      Helping other team members to achieve their commitments

·      Sharing knowledge

·      Driving other UI developers

• Working closely with his/her scrum team
• Working closely with the FM UI team
• Working closely with QA
• Working closely with SRE
• Working closely with the global UI team
• Working closely with the UX team

Innovate

Innovating by:

·      Keeping in touch with latest technologies

·      Sharing (business/technical) ideas with the team and the management

·      Proposing new development tools

·      Proposing enhancement to our CI/CD processes

Improve (KPI’s)

Constantly improving by:

·      Being proactive and autonomous

·      Actively participating to retrospective

·      Communicating with other BT UI teams

·      Helping others

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED

Required Skills

·      IT Master’s Degree or equivalent such as Engineering school

·      Strong/proven knowledge of Javascript development language

·      Strong/proven knowledge of React and its usual ecosystem

·      Basic knowledge of Docker

·      Strong analytical and algorithmic skills

·      Strong communication skills

·      Autonomy

·      Adaptability

·      Team working skills

·      Ability to propose and discuss API contract with backend tech leads

·      Heightened sense of client service

·      Quality and documentation

·      Sense of responsibility

·      Strong attention to detail

Good to have Skills

·      Rigorous, methodical and organized

·      Ability to work both independently and within a team

·      Knowledge about Single spa

·      Knowledge about Kubernetes

·      Knowledge about GitLab

·      Knowledge about ArgoCD

·      Knowledge of SWIFT banking environment would be an advantage

·      Knowledge of Open Banking would be an advantage

·      Mastery in software engineering tools

Key Purpose

Responsible for direction, strategy, planning & execution for the company's human resources management and administration while also managing the industrial relations in a unionized environment which requires special attention.

Key Responsibilities :

1. Prepare the annual human resources budget based on strategic aims and specific business objectives of the company. Review and roll out action plans during quarterly, monthly forecasts to achieve the targets set.

2. Direct and coordinate human resources management operations which include recruitment, training & development, Industrial Relations, and personnel administration. This covers custody and maintenance of all human resource records and documentation and meeting all compliance requirements set by governmental authorities.

3. Develop, update, implement and maintain policies and processes for all human resource operations and ensure that they are clearly understood and followed.

4. Monitor and ensure the timely completion of the annual review of the performance management system in place. Continually revise and update the business objectives and key result areas in consultation with the functional heads to improve the contribution of individuals and teams to business performance thereby aligning with the company- s strategic aims and business objectives.

5. The management of recruitment processes to secure the right person and competencies to satisfy the organization's development/job needs.

6. The development and implementation of organizational group and individual learning processes that achieve the skills and knowledge development to fulfil current and future business success.

7. Managing the relationship with the union as a representative of the management to liaison between the management and the union. To investigate and resolve any complex or critical industrial relations issues in a timely and effective manner. Handling complaints, managing grievance procedures, and facilitating counseling in conjunction with the management.

8. Facility management will ensure a clean, hygienic, secure facility in good repair, running efficiently with processes/frequencies / performance measures in place. Printing and stationery stocking & issue and incoming mail distribution will be part of facility management.

Additional Responsibilities :

Travel Management - Ordering flight tickets based on approved travel requisitions, themost economic rates and efficient travel, turnaround times. The domestic & international travel policy ground rules will apply.

Profile :

- Right Organisation - Small or Midsized engineering company in a professional, process-driven manufacturing environment.

- Right Qualification - Graduate/Engineer, Masters in Human Resource Management Right Experience - +12 years experience, 5 years minimum relevant experience,

- Competence - Excellent verbal and written business communication skills including the Capabilities ability to communicate with all levels of management and workmen in the organization.

- Strategic analytical capability, attention to detail and presentation skills

- Empathy and ability to understand the development needs of all employees

- Managing administrative work with a high degree of perfection

- Proficient with computers particularly with MS office and ability to utilize various software applications

- ERP functional knowledge, strong business, and quality management process understanding.

- Using considerable independent judgment and initiative to make recommendations to the management on all human resource related matters.

• Understand functional and non-functional testing requirements (for UI, API, and Database) for web, mobile, and mobile web applications.
• Understand and document test automation requirements for functional and non-functional (including load, stress, and performance) testing
• Develop frameworks to test UI, API services, and databases
• Develop and execute automated test scripts using a pre-defined framework
• Participate in test automation code reviews
• Good understanding of testing platforms such as TestNG and automation tools or help develop custom tools used for integration testing purposes
• Work with build automation tools such as Maven
• Design, implementation, and execution of load, performance, volume, and scalability tests using industry-standard tools
• Identifying performance bottlenecks and making recommendations for performance tuning
• Raise PR and merge code into local and master branches, as required
• Collaborates with other quality and development engineers to build, evolve, and maintain a scalable continuous build and deployment pipeline
• Troubleshooting Jenkins, test failures, and build configurations
• Work closely with members of the development team to solve any issues identified. This includes deploying diggable build in test environments, understanding and debugging application code is required to resolve any blockers.

Requirements

• Programming language (one or more) - Java, Python, JavaScript
• Unit testing - Junit
• API or UI test automation tools and frameworks - Selenium, Appium, Rest Assured, Postman, SoapUI, Karate, Robot
• Performance testing tool - JMeter
• Database - SQL
• Configuration management - GIT
• Build management - Maven
• Continuous Integration - Jenkins