elecrrical design engineer

Palo Alto TAC Engineer

Department: Technical Assistance Center (TAC)

Location: Bangalore

Job Type: Full-Time

Company Name

Inflow Technologies

Company Website

https://inflowtechnologies.com/

Company details

Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.

Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.

Inflow has an annual run-rate revenue of USD 700+ Million.

Location: Bangalore

Mode of Working: Work Form Office

Days of Working: 5 Days a week

Responsibilities

About the Role:

We are looking for an experienced and technically skilled TAC (L1+) to join our Palo Alto Networks support team. 

Key Responsibilities:

• Advanced Troubleshooting & Escalations:
• Handle and lead resolution of highly complex L1+ support cases across Palo Alto Networks technologies (e.g., NGFW, Panorama, GlobalProtect, Prisma, Cortex).
• Technical Leadership:
• Act as a go-to expert for L1/L2 engineers, providing technical mentorship, guidance, and support.
• Collaboration:
• Work closely with Engineering, QA, and Product Management teams to drive product improvements and bug fixes based on customer feedback and recurring issues.
• Root Cause Analysis (RCA):
• Conduct thorough analysis of recurring issues and drive permanent corrective actions.
• Customer Communication:
• Interface directly with enterprise customers, ensuring timely and accurate communication throughout the support lifecycle, especially for high-severity incidents.
• Knowledge Sharing:
• Create and maintain detailed technical documentation, knowledge base articles, and troubleshooting guides.
• Incident Management:
• Assist in managing P1/P2 incidents and ensure proper escalation paths and resolution workflows are followed.
• Training & Development:
• Deliver internal training sessions for TAC team members and contribute to skills development programs.

Interview process

2 Rounds - 1st is Virtual (1 round can be face-to-face)

Skills:

Required Skills & Qualifications:

• 4+ years in a technical support or network/security engineering role.
• Expert-level knowledge of Palo Alto Networks products and technologies.
• Deep understanding of networking concepts (TCP/IP, BGP, OSPF, NAT, VPNs, DNS).
• Experience with security concepts (firewalls, IDS/IPS, threat prevention, SSL decryption).
• Familiarity with tools such as CLI, packet capture analysis (Wireshark), syslog, and debug commands.
• Strong communication and customer-facing skills.

Preferred Skills and Certifications:

• Palo Alto Networks certifications such as PCNSE or PCCSE.
• Experience with cloud security (AWS, Azure, GCP) and Prisma Access or Prisma Cloud.
• Hands-on experience with automation/scripting (Python, REST APIs, Ansible) is a plus.
• ITIL or similar framework experience is beneficial.

Any other additional information

Commitment Clause of 3 Years

We are looking for a dynamic and skilled Business Analyst Trainer with 2 to 5 years of hands-on industry and/or teaching experience. The ideal candidate should be able to simplify complex data concepts, mentor aspiring professionals, and deliver effective training programs in Business Analyst, Power BI, Tableau, Machine learning

 Roles and responsibilities

• Work with founders, to understand business objectives and customer insights
• Work with product, engineering and customers to co-create the product with early customers
• Prepare wireframes, mockups, and prototypes to take ideas from inception to execution
• Build a design strategy, establish high-quality design processes, and create a culture of design within.
• Drive user research to identify problems and experiment with solutions; inform the product roadmap by advocating for user needs
• Strategize, develop, and extend the visual design systems and pattern libraries

• 4+ years of relevant experience
• Self-driven individual with high ownership and a strong work ethic
• Ability to turn complex design problems into beautiful, intuitive solutions
• Ability to collaborate with cross-functional teams to define, design and ship new features
• Aesthetic appeal - you have an eye for beautiful designs/visuals
• Expertise in product thinking & user empathy; being able to identify the key user needs and connect them with effective solutions
• Excellent craft skills, such as visual storytelling, pixel-perfect UI design, and prototyping
• Excellent communication skills, both verbal and written
• Comfortable running a full design process from beginning to end
• Ability to conduct user research studies

As a Software Developer at Prodios Labs, you will have the opportunity to work on cutting-edge projects utilizing your expertise in JavaScript, Node.js, ReactJS, CSS, HTML, TypeScript, and MongoDB. Your role will be crucial in developing innovative software solutions that will drive the success of our company.

Key Responsibilities:

1. Collaborate with cross-functional teams to design, develop, and implement software solutions that meet the needs of our clients.

2. Write clean, maintainable, and efficient code using best practices in software development.

3. Implement responsive design principles to create user-friendly interfaces and enhance user experience.

4. Troubleshoot and debug applications to ensure optimal performance and reliability.

5. Stay updated on emerging technologies and trends in the software development industry to continuously improve our products.

6. Conduct thorough testing and quality assurance to ensure the functionality and security of our software solutions.

7. Communicate effectively with team members and stakeholders to ensure project deadlines are met and goals are achieved.

If you are a passionate and skilled Software Developer looking to make a significant impact in a dynamic and fast-paced environment, we want to hear from you! Join our team at Prodios Labs and be a part of our exciting journey towards innovation and success

• Proficiency in Java, with a good understanding of its ecosystems
• Sound knowledge of Object-Oriented Programming (OOP) Patterns and Concepts
• Familiarity with different design and architectural patterns
• Skill for writing reusable Java libraries 
• Knowhow of Java concurrency patterns
• Basic Understanding of the concepts of MVC (Model-View-Controller) Pattern, JDBC (Java Database Connectivity), and RESTful web services
• Experience in working with popular web application frameworks like Play and Spark

Business Technology Project Manager

JOB DESCRIPTION 

As a Business-Technology Project Manager, we expect the candidate to bring in the Right liaison between Business and Technology as a part of technology solutions implementation. He/she will be responsible for: 

• 5+ years PHP development experience required with PHP, MVC, CMS, HTML, CSS, AJAX, MySQL
• Development
  • PHP, MVC Architecture
  • Hands-on experience in any of the php frameworks (Laravel / Cakephp / Yii / Codeignitor / Zend)
  • Hands-on experience in RESTful API design and development
  • HTML, CSS, JavaScript, Ajax, Jquery

• Databases
  • Must be able to design and manage the database using MySQL
  • Strong knowledge on MySQL queries and optimization

• Version Control System
  • Bitbucket or GitHub Source Control

• Excellent written and verbal communication
• Flexible, team player, “get-it-done” personality
• Design, Develop, Implement, Test, Document and Maintain high quality Web Application Software
• Ability to work in a rapidly changing environment
• Ability to multi-task and context-switch effectively between different activities and teams

•  Good understanding of marketplace seller panels 
•  Good understanding of Shopify and backend
•  Overall co-ordination of all orders, vendors and supply chain backend
•  Work with Operation Manager on regular basis
•  Prepare bi-weekly reports
•  Customer Analytics
•  Constantly cross verify payment gateway settlements
• Handle operational queries, dispatches and on time customer success