Technician

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Creative Producer

Experience Level: 5+ Years

Location: Bangalore, Karnataka (On-site).

Job Overview:

● A Strong Background in Animation, Motion Design

● Strong technical skills and proven ability to use a variety of software - Premiere Pro

● The ability to partner with other creative team members and key stakeholders to create content used across a variety of platforms (web, mobile, video, and more)

● Must be a creative and strategic thinker.

● Assertive, Proactive, Empathetic and forward-looking

● Super energetic positive attitude with a strong appetite for growth

● Able to work in a fast paced environment and have strong project management skills

● Be a great communicator, Receive and interpret feedback and meet deadlines.

Job Responsibilities:

● Ideate, Conceptualize and create highly quality engaging video content for the brands, Partners & DE App.

● Create Lottie based animation files. Train team members on deliverables

● Work with the design team to create a library of illustrations for the video content.

● Present storyboards to the stakeholders and take responsibility in execution of the entire project.

Qualifications:

● Required Skills 5+ years of experience in managing a video/Animation team.

● Experience working on mobile platforms/Apps/Social media launches

● A very good knowledge of Animation principles, Storytelling, Design, Composition, Staging, timing Character design.

● A degree in animation, Art or any kind of creative background is a must.

● Obsessed with details and has a strong eye for design nuances

● Fair amount of experience in UI & UX Illustration capability is a plus. 2d/3d animation is a plus.

● Image manipulation, Color correction knowledge is a plus and experience in Cinema 4D is a plus.

Who we are:

MangoApps is a modern, cloud-based platform that unifies content, communication, training, and operations for the entire organization in one single platform. Unlike tens of point solutions, our integrated approach provides a unified employee experience that saves time and company costs.

As large enterprises invest in MangoApps, we need strategic and high-energy techno-functional talent, who will create, develop, and maintain one-on-one relationships with our enterprise customers. In this role, you will be responsible for onboarding large enterprise accounts on to MangoApps platform. Driving ongoing implementation and providing world class support would be one of your key KRA's. You will also partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for these customers.

The Opportunity:

• You will be an expert on MangoApps platform driving the end-to-end implementation to meet the customer technical and business requirements. You will also serve as the primary point of contact for the customer, managing customer expectations and ensuring high-level customer satisfaction.
• You will work like a Forward Deployed Engineer (FDE), with an ability to work directly in customer environments to diagnose, troubleshoot, and implement solutions in close to real time by collaborating closely with Engineering, DevOps, QA and Product teams.
• You will translate customer-specific requirements into scalable product improvements and engineering inputs.
• You will participate in project-based, architectural and design discussions to ensure solutions are optimal for customers. You will ensure timely response and resolution to technical and product related incidents.
• You are expected to own support escalations and investigate technical issues and coordinate with engineering and product teams to diagnose problems and take corrective actions for customers.
• Conducting regular status calls and business reviews would be part of your responsibilities as a TAM on the Mango team. You will assess the health of the account by identifying risks and preparing risk mitigation plans to avoid and minimize churn.
• You will proactively update customers about product enhancements, upgrade and ensure necessary action to maintain availability and customer satisfaction.
• You will be responsible for enabling our customers with sound product knowledge. You will be conducting live training sessions for customers in onboarding phase.

What makes you a great fit for our team:

• 5+ years of experience leading technical implementations and ongoing technical relationships requiring ownership and execution of complex, client-facing enterprise projects with senior internal and external stakeholders.
• Effective communication skills including active listening skills, understanding non-verbal signs (even over zoom! ) storytelling and rapport building. Strong exposure with handling US customers.
• Strong customer orientation with an eagerness and ability to tune, tweak and improve a rapidly evolving client engagement process.
• Solid Understanding of Cloud & SaaS Architecture, with Working knowledge of: Cloud environments (AWS/Azure/GCP basics) and System integrations, authentication (SSO, APIs).
• Strong Hands-On Technical Debugging skills with ability to diagnose and troubleshoot issues in live customer environments working with APIs, logs, integrations and cloud environments. You should be adept at Breaking down complex issues, Identify root cause (not just symptoms) and propose practical, implementable fixes.
• Excellent problem-solving skills with an ability to manage multiple, complex, high-priority tasks, and situations across multiple accounts.
• Strong conflict resolution and negotiation skills with a sense of urgency in driving to closure escalations and open technical issues.
• Highly efficient team player, with the ability to work independently to juggle multiple priorities in a fast-paced and fluid environment.
• You thrive in a fast-paced and dynamic environment and are a self-starter who gets things across the finish line.
• Ability to curate training contents and presentations for Product training sessions.
• Prior experience in architecting, developing and seeding customer facing intranets with high value content to drive user adoption is highly desirable.

Why work with us:

• We take delight in what we do, and it shows in the products we offer and ratings of our products by leading industry analysts like IDC, Forrester and Gartner OR independent sites like Capterra

• Be part of the team that has a great product-market fit, solving some of the most relevant communication and collaboration challenges faced by big and small organizations across the globe.

• MangoApps is highly collaborative place and careers at MangoApps come with a lot of growth and learning opportunities. If you're looking to make an impact, MangoApps is the place for you.

• We focus on getting things done and know how to have fun while we do them. We have a team that brings creativity, energy, and excellence to every engagement.

• A workplace that was listed as one of the top 51 Dream Companies to work for by World HRD Congress in 2019

• As a group, we are flat and treat everyone the same.

Benefits:

We are a young organization and growing fast. Along with the fantastic workplace culture that helps you meet your career aspirations, we provide some comprehensive benefits.

• Comprehensive Health Insurance for Family (Including Parents) with no riders attached.
• Accident Insurance for each employee.

About You:

• Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
• Driven: You are a driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
• Entrepreneurial: You thrive in a fast-paced, changing environment and you're excited by the chance to play a large role.
• Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.
• Thrive in a start-up mentality with a whatever it takes attitude.

Roles and Responsibilities:

• Min 5 years of experience in designing and developing enterprise software applications including the experience in architecting and developing applications on the Android platform.
• Experience in Java, Kotlin and dependency injection for Android app development.
• Experience with Media, Telecom, FCM, Network, JSON, XML, Web Services and SQLite.
• Expertise in mobile and Java frameworks/accelerators.
• Knowledge of WebRTC, XMPP, DAO, Firebase, RESTAPIs, Crashlytics, and JetPack libraries.
• Advanced experience with Android Studio, Gradle, Git, and continuous integration.
• Strong knowledge of the Android mobile landscape, architectures, trends, and emerging technologies.
• Fully conversant with SOLID principles, software development frameworks, design patterns, and enterprise in mobile application integration
• Experience with XMPP and Smack libraries and with RxJava, Dagger2 is desirable

Key Responsibilities:

1. Customer Outreach & Relationship Management:

• Make outbound calls to potential and existing clients to inform them about the company's services, products, and offers.
• Assist customers with inquiries related to trading, investment products, depository services, etc.
• Provide timely updates and information to clients about the stock market and their portfolio.
• Follow up with leads and ensure customer satisfaction, encouraging long-term client relationships.

1. Product Information and Advisory:

• Explain different financial products, including equity, commodities, mutual funds, and more.
• Help customers understand stock market trends, investment strategies, and opportunities to increase their portfolio value.

1. Lead Generation:

• Generate quality leads by identifying potential clients and following up with them to convert into active traders and investors.
• Maintain an accurate database of clients and prospects.

1. Sales Support:

• Assist in the execution of sales campaigns, including promotions and offers.
• Track client interactions, sales activities, and report progress regularly.

1. Problem Resolution:

• Address customer concerns, complaints, or issues related to trading accounts, transactions, or market activities.
• Ensure timely resolution to enhance customer satisfaction and trust.

1. Compliance and Reporting:

• Adhere to company policies, regulatory guidelines, and compliance procedures while making calls and handling client accounts.
• Maintain detailed records of interactions and sales activities.

Requirements:

• Educational Qualification: Graduate (preferably in Finance, Commerce, or related field).
• Experience: 1-2 years in a telecalling or customer support role, preferably within the financial services industry (stock broking, mutual funds, etc.).

Software Languages: Advanced knowledge of JavaScript, C#, ASP.Net and SQL Server.

Job Responsibilities:

• Gain a clear understanding of customers' businesses and requirements;
• Plan execution methodology and identify fulfillment plan to address the requirements;
• Full lifecycle application development
• Designing, coding and debugging applications.
• Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis
• Support, maintain and document software functionality
• Programming analytical skill with highly logical and analytical approach
• Manage documentation by working with other teams and consolidating all required types of reports for future use and test case scenarios.
• Ability to visualize data, concepts and work flows to create diagrams, charts and illustrations to supplement documentation.
• Maintain quality service by establishing and enforcing organization standards.
• Maintain professional and technical knowledge by benchmarking state-of-the-art practices.
• Timely reporting to provide visibility of performance to goal.
• Be data driven and flexible to changes with a natural passion for problem solving.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Key Skills required: 

• 4+ years of rich experience in the software development with advanced knowledge of JavaScript, C#, ASP.Net and SQL Server.
• A self-starter with the ability to work independently and as part of a team.
• Ability to work well in a results oriented environment with firm deadlines;
• Ability to perform multiple tasks effectively while being results-driven and patient
• Able to work both independently and as part of a team
• High degree of attention to detail and trustworthiness
• Strong analytical skills
• Capable of making timely, independent decisions
• Excellent oral, written and interpersonal communications skill
• Ability to think outside the box and generate and implement new ideas.
• Natural interest in team building and leadership with coaching/training skills.
• Excellent organizational skills

What is Pocketbits?
India's Oldest Active Cryptocurrency Exchange. Born in 2016, PocketBits takes pride in being India's oldest operating Crypto Exchange. Our strategy focuses on providing unprecedented support and innovative products for all our global user base. We are solely a product-based company wherein we build and develop our own line of products and currently operate primarily in the Cryptocurrency and Blockchain space.

Visit us at: https://pocketbits.in/.">https://pocketbits.in/

What is in it for you?

Working in a hyper-growth community of young, adventurous, and enthusiastic minds who passionately own and love what they do will be an excellent spot. You'll have absolute freedom to pursue your objectives without constraints, and you'll get a front-row seat to the cryptocurrency revolution while we make history.

Domain: Fintech ( Cryptocurrency)

Experience: 1-3 years 

What do we expect:

• Experience with the MERN stack (MongoDB, Docker, Express.JS, React.JS, and Node.JS)
• Excellent JavaScript skills and strong proficiency in React
• Experience building backend APIs using NodeJs and ExpressJs
• Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework, and Redis
• Experience with Web sockets, KAFKA, and related frameworks
• Experience with Blockchain-related developments is a plus.
• Understanding accessibility and security compliance.

What will you do :

The duties and responsibilities of a selected applicant would include:

• Designing and building scalable applications from end to end.
• Seeing through a project from conception to finished product.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Designing and developing APIs.
• Testing and fixing bugs or other coding issues.