Team Leader_QSR

Job Description:

We are seeking a motivated and experienced Store Manager to oversee daily operations at our retail locations. The Store Manager will be responsible for ensuring the store operates efficiently, meeting sales targets, delivering exceptional customer service, and managing staff.

Key Responsibilities:

• Oversee daily store operations, ensuring everything runs smoothly and efficiently.

• Manage and lead a team of sales associates, setting goals and providing coaching to ensure targets are met.

• Maintain high standards of customer service, addressing customer concerns and feedback.

• Monitor inventory levels, order stock, and manage product displays.

• Analyze sales data and prepare reports for senior management.

• Implement promotional activities and sales strategies to drive revenue.

• Ensure compliance with all company policies, health and safety regulations, and local laws.

• Conduct regular store audits and ensure the store's appearance is up to company standards.

• Handle store budgets, payroll, and scheduling efficiently.

Requirements:

• Bachelor's degree in Business Administration, Retail Management, or a related field.

• Proven experience as a Store Manager or in a similar retail management role.

• Strong leadership and interpersonal skills.

• Excellent communication and organizational abilities.

• Ability to manage multiple tasks simultaneously and work under pressure.

• Proficiency in MS Office and retail management software.

• Flexibility to work in different shifts, including weekends.

Preferred Qualifications:

• Experience in retail sales or customer service.

• Knowledge of visual merchandising techniques.

• Ability to motivate a team and drive sales performance.

Role Description The Lead Barista / Coffee Curator is a full-time, on-site role based in Hyderabad. This role involves overseeing daily café operations, including preparing and serving a variety of coffee beverages, managing inventory of coffee and related supplies, and ensuring equipment is properly maintained and calibrated. The Lead Barista / Coffee Curator will guide guests through coffee selections, share product knowledge, and curate coffee experiences that highlight VCL’s instant coffee and related offerings. This position also includes training and mentoring baristas, maintaining quality and consistency in beverage preparation, implementing hygiene and safety standards, and collaborating with management on menu development and promotional activities. 

Qualifications 

Strong coffee preparation skills, including experience as a barista and familiarity with brewing methods, espresso-based drinks, and coffee tasting. 

Customer service and hospitality skills, with the ability to engage guests, manage orders efficiently, and handle feedback professionally. 

Operational skills, including basic inventory management, cash handling, and adherence to hygiene, food safety, and workplace safety standards. 

Leadership and team coordination abilities, including training junior staff, organizing shifts, and supporting a collaborative, inclusive work environment. 

Good communication skills in English; additional local language proficiency is an advantage. 

Prior experience in a café, coffee shop, or specialty beverage environment; experience with coffee curation or sensory evaluation is a plus. 

Basic understanding of coffee origins, roasting profiles, and flavor notes, with interest in continuous learning about coffee. 

Ability to stand for extended periods and perform hands-on tasks in a fast-paced environment; flexibility to work shifts, weekends, and holidays as needed.