Tamil Speaking Community Manager

As a part of Design Team, we work on products that empower Recruiters to increase their productivity. We own these projects from start to finish and collaborate with a multidisciplinary team of developers, product managers, content strategists, and researchers to deliver the best possible experience.

Responsibilities:

• Create and communicate end to end user interface design specs, including high priority and high visibility complex interaction and dialog flows, wireframes, interactive prototypes

• Single handedly drive designs and oversee the strategic and tactical deliverables related to that project

• Coordinate and plan with other functions, including identifying the appropriate UX methods and tools to use depending on project constraints. Manage stakeholder expectations

• Understand both the user behavior and the technology components (speech, natural language) that make for a natural, efficient, and reliable machine-to-human conversation

• Support and contribute to the voice talent and persona definition process for different design situations

• Conduct usability tests using prototypes and incorporate findings and usage data to refine the design

• Develop design principles and style guides to be followed in a voice-first environment to create a consistent user experience

• Work in a highly iterative and nimble environment with product managers, engineers, and recruiters to get your design shipped

Requirements:

• Bachelors/Masters in Design, HCI, Cognitive Psychology, or any other related field

• 4+ years of experience as an experience designer for web/mobile or voice applications

• Hands on experience with XD, Illustrator, Photoshop (or equivalent programs)

• Deep knowledge of UX design, user research, visual design, and Service design

• Experience working cross-team while taking feedback from product management, engineering, business and marketing

• Excellent problem solving skills along with deep empathy for users

• Good experience in designing mobile interfaces and responsive desktop sites

• Excellent written and communication skills

• Fluency in English and Hindi. Added bonus if you know other Indian languages

Preferred Skills:

• Experience with conversational product design

• Creativity, logical thinking, solid design process and detailed design presentations

• Familiarity with speech and natural language processing technologies

• Expertise in motion design or prototyping

Job Description

We are looking for a Senior Fullstack Engineer who is an expert on the Javascript stack (Node.js and React). We are looking for engineers who work like owners as you will be tasked with leading the development of one of our 5 major components of the Hatica platform. You will work with experienced engineers and on a modern serverless stack built using Javascript (React and Node) and Golang with a in-house realtime data analytics engine on Postgres and Elasticsearch among others.

Responsibilities

• Work across the Javascript stack from React.js in the front to Node.js in the back.
• Help your fellow DevOps and junior engineers working on our cloud infrastructure and other components of our product to ensure a code quality and robust architecture.

Requirements and Qualifications

• BE/BTech in Computer Science or Engineering
• Minimum Experience of 4 years with backend development.
• Experience of at least 2 years with Node.js
• Minimum Experience of 2 years with front end development in React
• Familiarity with newer specifications of EcmaScript
• Understanding of GraphQL
• Understanding of AWS and cloud-native technologies is preferred

Benefits

• Work with the best and brightest on a global cutting-edge SaaS product
• Performance oriented culture built on fairness and inclusivity
• Competitive Compensation
• Flexible work hours
• Fully remote team, work from anywhere

• Establish relationships with new customers and secure contracts with new customers
• Drive the entire sales cycle from initial customer engagement to closed sales
• Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking
• Work on marketing tools to plan and execute lead generation campaigns
• Consult with prospect about business challenges and requirements,
• Maintain a high level of relevant domain knowledge in order to have meaningful conversations with prospects.
• Make presentations to senior managers and decision-makers
• Draft and deliver proposals
• Report on sales activity
• B2B corporate sales experience in hunting merchants.
• B2B partnership experience is preferred.
• Handled merchants in lending/payment gateway companies will be an added advantage.

• Create and manage nurture streams across email, digital, and direct mail that will progress the leads through various sales stages of the buyer's life cycle from awareness to selection
• Run campaigns for lead management, lead nurturing, lead scoring, and lead routing
• Look at holistic data on leads and customers to evaluate successful strategies and areas for improvement/growth.
• Iterate and optimize campaigns to drive the best possible results
• Work with the Product Marketing team to create and develop content-rich nurturing programs using consumer insights data and marketing automation tools 
• Partner with marketing to improve strategy and execution of demand generation efforts
• Collaborate with sales operations on improving and troubleshooting issues with the lead management process
• Develop and maintain nurture reporting methodology, reports and dashboards, including performance metrics for nurture tracks and KPIs for overall program performance

• 5-6 years in Marketing or Sales Operations role
• At least 3+ years of experience managing email campaigns and program implementation
• Strong experience using marketing automation tools is essential
• Deep understanding of lead-to-revenue demand funnels, their characteristics and what causes Leads to move across stages
• Experience in B2B software / SaaS space will be a big advantage
• MBA from a reputed college, preferably in Sales and/or Marketing. 
• Excellent English presentation, written, and verbal communication skills, with an eye for quality and relevance
• Strength in collaborating with cross-functional teams, including Product Marketing, Sales and Marketing
• Self-directed, organized team player who is capable of hands-on- execution as well as long term business planning
• Implement email marketing strategies to cultivate leads into new customers (and demonstrate with data).
• Set up and document lead nurturing processes
• Plan and implement trigger-based nurturing programs that target all stages of prospect development