Tamil Speaking Community Manager

 

Desired Candidate Profile

 

What you need to have:

• 1-2 yrs of experience of working in a tech/software company
• Excellent communication and presentation skills to formulate & articulate technical, financial and value points
• Strong technical skills and capabilities to understand business applications, analytics and platform technologies
• Data-driven with exceptional analytical and problem solving skills
• Strong interpersonal skills to create and maintain customer relationship        

 

NetSysCon is responsible to identify key leadership roles for our client which is a global tech start-up backed by strategic investors around the world. They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.

Job Profile:

The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.

Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus

• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry.
• Keep information confidential.

Required Skills and Qualifications

• Worked with MS Office.
• Typing speed and accuracy
• Excellent knowledge of correct spelling, grammar, and punctuation
• Attention to detail
• Confidentiality
• Organization skills, with an ability to stay focused on assigned tasks
• 10+2 pass; additional computer training or certification will be an asset

The duration of this internship is 3 months. We are currently searching for the newest member of our team!! Do you love talking to people? Do you want the comfort of working from home? Are you self motivated, efficient and organised? Do you have a professional phone manner? Are you confident answering email and phone enquiries? Responsibilities- 1. Responsible for building and nurturing relationships with travellers to give them personal touch in service. 2. Providing support to travellers related to curating their experience, building itineraries and reservations. 3. Resolving all the traveller queries on call related to staying, travel and the destination. 4. Understanding the complete traveller booking cycle and working towards increasing visibility on those channels which are used by travellers to book the stays. 5. Writing content about our stays wherever required. 6. Using CRM to record all customer interaction.

*Female candidates only* Candidate with good communication skills in English and knowledge of Microsoft-Excel for calling customers and fixing appointments and followups from the data provided.

Roles: Offer optional service to meet user wants and needs resulting in user satisfaction. Gathered and analyzed statistical data and generated reports for management. Establish, maintain, and update database, records, and other user documents and verification. Communicate information to users using clear and concise language Resolve user complaints while providing superior customer service. Tools: Computers – to input data, perform basic office functions, and keep in touch via email with others in the company and with users Phones – the primary communication device used for conversations with users Online chat – communicating with users electronically through a platform on the company’s website , social media platforms Eligibility Criteria: Graduation is must English and Hindi writing and speaking ability Cricket follower

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Skills Alpha is an AI powered Skill Management platform. We have re-imagined the entire skilling continuum to include employee aspirations, driving alignment with the organization goals, acquiring skills in a multi dimensional model (goes beyond just learning) and ends with augmenting value to the organization through social learning and community collaboration. This is a multi-stakeholder platform that essentially gives control to the employee to manage their career growth and skilling journey.

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