Tamil Speaking Community Manager

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

Job Description:

Ticket Management

• Log all IT service requests/incidents raised by users through phone, email, or in-person.
• Assign tickets to the relevant IT engineer based on the nature of the issue and engineer availability.
• Ensure timely acknowledgment of tickets logged in the Helpdesk system (ManageEngine ServiceDesk Plus or equivalent).
• Follow up with the concerned engineer for updates and resolution timelines.
• Provide regular status updates to end-users and ensure ticket closure confirmation.

2       Escalation Handling

• Proactively escalate delayed or unresolved tickets to the appropriate senior IT team members or as per escalation matrix.
• Track the ticket lifecycle to ensure SLA adherence.

3       Asset Management

• Maintain and update the IT Asset Register regularly.
• Coordinate with the team for asset issuance, movement, and return (laptops, desktops, printers, accessories, etc.).
• Ensure tagging and documentation of all IT assets in coordination with the IT Infrastructure Team.

4       Reporting & Documentation

o Generate daily, weekly, and monthly reports on ticket statistics, open issues, SLA breaches, etc.

o Maintain proper documentation of asset movements, handover forms, incident reports, etc.

5       Communication & Coordination

o Act as a central communication point for all IT-related queries and complaints.

o Communicate with vendors (if required) for updates on external support tickets.

o Maintain professional and courteous behaviors while interacting with users at all levels.

Responsibilities:

• Lead simultaneous development for multiple business verticals.
• Design & develop highly scalable, reliable, secure, and fault-tolerant systems.
• Ensure that exceptional standards are maintained in all aspects of engineering.
• Collaborate with other engineering teams to learn and share best practices.
• Take ownership of technical performance metrics and strive actively to improve them.
• Mentors junior members of the team and contributes to code reviews.

Requirements:

• A passion to solve tough engineering/data challenges.
• Be well versed with cloud computing platforms AWS/GCP
• Experience with SQL technologies (MySQL, PostgreSQL)
• Experience working with NoSQL technologies (MongoDB, ElasticSearch)
• Excellent Programming skills in Python/Java/GoLang
• Big Data streaming services (Kinesis, Kafka, RabbitMQ)
• Distributed cache systems(Redis, Memcache)
• Advanced data solutions(BigQuery, RedShift, DynamoDB, Cassandra)
• Automated testing frameworks and CI/CD pipelines Infrastructure orchestration(Docker/Kubernetes/Nginx)
• Cloud-native tech like Lambda, ASG, CDN, ELB, SNS/SQS, S3 Route53 SES

Skills

-An Associate Product Manager assists in the development and execution of product strategies.

-Responsibilities include market research, collaboration with cross-functional teams, assisting in product planning, and supporting the product lifecycle.

-Additionally, they may contribute to the creation of product roadmaps, gather and analyze user feedback, and aid in the coordination of product launches.

Job Description

As a Solutions Architect you will be responsible for analyzing, designing and developing viable solutions as per the client needs. You will work with internal and client teams to translate customer needs and business requirements into detailed technical solutions, in both project and proposals scenarios. You will be working in a fast-paced environment solving unique and challenging software problems and developing innovative solutions.

Key Responsibilities

• Analyze customer technology, define business and technical requirements;
• Define & drive end-to-end technical solutions. Expected to be hands-on as and when required
• Evaluate potential solutions and systems architecture to ensure that they meet all requirements;
• Contribute to project plan and participate in all project phases (feasibility study, requirement definition, implementation and configuration, user acceptance tests);
• Hold and lead meetings with internal and customers teams to review requirements, address open issues/questions, close gaps;
• Develop technical presentations, proposals and perform customer presentations;
• Work with different teams on planning activities as well as delivery;
• Provide thought leadership to the team around new approaches and workflows and technologies
• Take complete bottom line responsibility of technical designs, code development, and test executions to demonstrate alignment to the functional specification.
• Collaborate with a project team comprised of talented employees with

diverse and complementary skills.

Professional Skill Requirements

• Overall 10 to 12 yrs of IT experience.
• A proven track record of successful project/product implementation with

minimal of 3 years of Continuous Integration, Continuous Delivery, Pair

programming and Test-Driven Development.

• Expert Knowledge of architecture/design frameworks and patterns
• Experience of delivering complex software products relaying on Front End technologies such as Angular JS, React or similar is beneficial
• Experienced on backend web technologies & frameworks as Spring, Spring Boot or equivalent . nodejs is beneficial
• Exposure to Microservices Architectures, Containers & Cloud is appreciated
• Experience with RESTFull design, API First approach and best practices in API definition
• Exposure on JavaScript 6, Typescript, Redux, Redux Middleware & Redux

Axios

• Clear concepts on HTML5, CSS3, JavaScript, jQuery
• Exposure on testing frameworks like Jasmine, Karma, Protractor
• Experience developing on both mobile and web platforms
• Exposure to Agile based execution processes
• Proven skills in improving quality and performance tuning

• 1-2 years of HR/IT Recruiter experience with excellent communication
• Excellent computer skills: Microsoft Office, Outlook and Internet
• Preferred both male and female candidates