Steward / Waiter / Waitress at Bar · Mumbai, Navi Mumbai · 0 - 4 years · ₹1.8L - ₹2.4L / yr · Posted 15 Dec 2025
We have opening for Famous Bar in Mumbai ( Vashi / Ghatkopar / Wadala / Vikhroli )
Experience : 6 months to 6 years
Job Title: Steward / Captain
Department: Operations / Service
Reports To: Restaurant Manager/ Assistant Restaurant Manager
Location: Mumbai ( Vashi / Ghatkopar / Wadala / Vikhroli)
Key Responsibilities:
Guest Service & Operations
- Welcome guests warmly and assist them in seating as per service protocols.
- Present menus, take orders accurately, and serve food and beverages as per brand standards.
- Ensure tables are set up neatly before service and cleared efficiently afterward.
- Refill water, clear used dishes, and attend to guest needs proactively.
- Coordinate with the kitchen and bar teams to ensure timely and correct order delivery.
- Maintain awareness of ongoing promotions, menu changes, and daily specials.
Cleanliness & Hygiene
- Maintain cleanliness of the dining area, service stations, and pantry.
- Follow all hygiene, safety, and sanitation standards as per company and statutory guidelines.
- Ensure cutlery, crockery, and glassware are clean, polished, and ready for service.
Qualifications & Experience:
- Minimum 6 months – 2 years of experience in restaurant or hotel F&B service.
- Diploma / Certificate in Hotel Management or equivalent preferred.
- Good communication and interpersonal skills.
- Basic knowledge of food & beverage service techniques.
- Positive attitude, grooming standards, and willingness to learn.
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs (1)
Daily / Shift Duties
üConduct pre-opening inspection of the outlet, including cleanliness, equipment readiness, stock position, staffing, ambience, and checklist completion.
üLead daily team briefing covering targets, guest focus points, menu availability, priorities, and service reminders.
üRemain visible during service periods to monitor guests, coach staff, remove bottlenecks, and intervene before issues escalate.
üCheck in with guests actively, especially during busy periods or after recovery situations.
üReview billing trends, sales opportunities, stock concerns, wastage, and service bottlenecks through the day.
üEnsure opening, mid-shift, and closing reports are completed accurately and on time.
üHandle escalations relating to product quality, delay, staff conduct, refunds, and exceptional guest requests.
üReview team performance daily and provide immediate coaching or recognition as required.
üVerify closing discipline including cash, inventory concerns, unresolved complaints, hygiene closure, and next-day readiness.
Knowledge, Skills & Behavior Standards
üStrong outlet leadership, team supervision, and floor presence.
üHands-on understanding of restaurant/cafe operations across service, kitchen coordination, cash, stock, hygiene, and guest handling.
üExcellent guest relations and complaint-handling capability with mature judgement.
üCommercial awareness of sales drivers, labor productivity, wastage control, and customer retention.
üAbility to train, coach, correct, and motivate teams consistently.
üGood reporting discipline, accountability, and attention to detail.
üDecisive, calm, solution-oriented, and willing to do what managers sometimes forget: manage.
Performance Measures
üGuest satisfaction scores, repeat guest feedback, and complaint resolution quality.
üSales achievement, average bill value, upselling conversion, and productivity targets.
üSOP compliance, checklist completion, audit readiness, and hygiene scores.
üTeam punctuality, grooming, training completion, and attrition control.
üWastage control, stock discipline, and operational error reduction.
üOverall outlet readiness, smooth service flow, and management confidence in the unit.
Minimum Preferred Profile
ü3–7 years of relevant hospitality, restaurant, QSR, or cafe operations experience, with at least some team leadership exposure.
üStrong service mindset with practical experience in outlet opening/closing, guest handling, and people management.
üComfort with POS reports, shift planning, and basic commercial tracking.
üDiploma/degree in hospitality preferred but not mandatory for a proven operator.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon