Senior SAO Orchestration Architect – Cisco NSO

Job Description:

Key Responsibilities

• Own the overall ServiceNow architecture — Defining platform strategy, governance standards, and roadmap aligned with business and IT goals.
• Design and implement scalable solutions across multiple ServiceNow modules, including:
• ITSM (Incident, Problem, Change, Request, CMDB)
• CSM (Customer Service Management)
• ITOM (Discovery, Event, Service Mapping, Cloud Management)
• ITAM (Hardware, Software, and Cloud Asset Management)
• SecOps (Security Incident, Vulnerability, Threat Intelligence)
• GRC (Policy, Risk, Audit, and Compliance Management)
• APM (Application Portfolio Management)
• Architect, develop, and optimize Service Portals, Virtual Agent, and Employee Center experiences.
• Lead complex integrations with enterprise systems such as OKTA, Azure AD, Oracle, SAP, Salesforce, JIRA, MS Teams, Active Directory, and monitoring tools via REST APIs, IntegrationHub, and MID Servers.
• Ensure platform performance, scalability, and maintainability through best-practice design and governance.
• Define data models and relationships across CMDB, CSDM, and other configuration elements.
• Enforce security and compliance standards, including ACLs, SSO/MFA setup, and data protection measures.
• Guide and mentor development teams, performing design reviews and code governance.
• Collaborate with business stakeholders to translate requirements into architectural blueprints and technical designs.
• Promote automation, orchestration, and AI-driven efficiencies using Flow Designer, Predictive Intelligence, and AI Search.
• Maintain architectural documentation, reusable frameworks, and solution templates for ongoing improvement.
• Stay updated on the latest ServiceNow features and drive continuous innovation within the platform.

Qualifications

• 10+ years of experience in ServiceNow design, development, and implementation across multiple modules.
• Proven success in architecting large-scale, enterprise-grade ServiceNow solutions.
• Expertise in Flow Designer, IntegrationHub, REST/SOAP APIs, CMDB, and CSDM frameworks.
• Hands-on experience with platform integrations (OKTA, Azure AD, JIRA, Teams, SAP, Oracle, etc.).
• Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD); Certified Implementation Specialist (CIS) in at least one domain preferred (ITSM, ITOM, SecOps, or GRC).
• Excellent communication, stakeholder management, and technical leadership skills.

Nice to Have

• Experience implementing Virtual Agent, Performance Analytics, Predictive Intelligence, or GenAI capabilities.
• Knowledge of cloud, security, and compliance frameworks (ISO, NIST, SOC2, etc.).
• Background in DevOps, CI/CD pipelines, or Agile delivery using JIRA or Azure DevOps.
• Prior experience establishing a ServiceNow Center of Excellence (CoE) or leading multi-instance strategies

We are seeking an experienced Solution Architect with deep expertise in Wi-Fi technologies (focus on Cisco Meraki and Cisco Enterprise), and authentication technologies (Cisco Identity Services Engine), to lead the design, implementation, and optimization of our network strategy. The ideal candidate will possess a strong technical background in Wi-Fi design, hands-on experience with python scripts, and a proven track record of delivering secure, scalable, and robust solutions in complex environments. 

Solution Architecture and Design :

• Architect for design, integration and management of Cisco Meraki and Enterprise solution.

• Architect for design, integration and management of Authentication solution.

• Analyze current business processes, IT infrastructure, and security requirements to develop security of our network solution.

• Develop high-level and detailed architecture diagrams, technical documentation, and integration designs.

• Ensure solutions align with enterprise security architecture, regulatory requirements (GDPR, SOX, etc.), and industry best practices.

Technical Competencies

• Bachelor’s or Master’s degree in Computer Science, Information Security, or related field.

• Strong expertise on Wi-Fi standards and protocols

• Strong expertise on Cisco Meraki, Cisco Enterprise

• Strong expertise on Authentication mechanisms and protocols – Cisco Identity Services Engine OR ISE knowledge is a must have.

• Expertise on Infrastructure as code (Python, Ansible, AWX)

• 10+ years of experience in complex network environments

• Certification : Cisco CCIE Wireless is strong advantage for this position

• Certification : Cisco CCIE Security is strong advantage for this position

• General shift business hours : from 10:30 AM to 7:30 PM IST 

ServiceNow Architect

📍 Location: Indore, Madhya Pradesh | On-site

💼 Experience: 8+ Years

💰 Salary: Best in Class

Must-Have Technologies

• ServiceNow ITSM – Strong hands-on expertise
• ServiceNow Architecture – 3+ years as Architect / Solution Architect / Technical Lead
• ITOM, CMDB, Discovery & Service Mapping
• JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts
• Flow Designer & Integration Hub
• REST & SOAP APIs
• Third-party integrations
• ServiceNow Performance, Security & Best Practices
• ServiceNow Implementation & Upgrade Projects
• Automated Test Framework (ATF)

Good-to-Have

• ITOM Implementation
• Service Portal / UI Builder
• AWS / Azure / GCP
• Performance Analytics
• Agile / Scrum

Certification

• Mandatory: ServiceNow CSA (Certified System Administrator)

What We're Looking For

A strong ServiceNow Architect / Technical Lead who can independently design solutions, lead end-to-end implementations, handle integrations, and guide technical teams.

Immediate Joiners / Short Notice Candidates Preferred

We are seeking an experienced Solution Architect with deep expertise in Firewalls and Load Balancing, to lead the design, implementation, and optimization of our network strategy. The ideal candidate will possess a strong technical background, hands-on experience with Fortinet Firewalls (mandatory), F5 LTM (mandatory), Infra as code python/ansible (mandatory), Palo Alto Firewall (nice to have) and Cloudflare (nice to have), and a proven track record of delivering secure, scalable, and robust solutions in complex environments. 

Solution Architecture and Design :

• Architect for design, implementation and upgrade of firewalls solutions, • Analyze current business processes, IT infrastructure, and security requirements to develop security for our network solution.

• Develop high-level and detailed architecture diagrams, technical documentation, and integration designs.

• Ensure solutions align with enterprise security architecture, regulatory requirements (GDPR, SOX, etc.), and industry best practices.

Technical Competencies

Bachelor’s or master’s degree in computer science, Information Security, or related field.

• Strong expertise on Fortinet Firewalls - including rules management, FortiGate Managers, IPSec tunnels, firewall upgrade

• Strong expertise in F5 Load balancers, LTM module (APM nice to have)

• Strong Expertise on Infra As code python/Ansible, proven deployments of API based scripts to manage or reports Firewall or Load Balancers

• 10+ years of experience in complex network environments with 100+ firewalls

• Proven experience with Managing rules and managing upgrades on Fortigate environment (with FortiManager and FortiAnalyzer)

• Certification: Fortinet certification mandatory, F5 certification appreciated

• General shift business hours: from 10:30 AM to 7:30 PM IST