Senior Program Manager (Sales

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Mandatory skills: Lightning AURA, Lightning Web component (LWC), Apex, trigger Rest API/Soap API (integration).

Must-Haves :

Minimum of 5+ year hands on experience in Salesforce Application Development (Overall 6+ IT experience)

- Lightning (AURA/LWC min 3+ years of Project experience)

- Integration (at least in REST API) experience in Projects, experience in developing custom Apex Classes and Apex Triggers

- Sales Cloud/ Service Cloud / Experience cloud - Minimum 3 years experience

- Lead experience of minimum 1 year is mandatory

- Salesforce Governor limits, limit monitoring, best-practices for limit-informed development and security best practices

- Experience on deployment through changesets , Metadata, ANT based tools , experience in using git or similar tools for code management

Strictly no candidates from Hyderabad who are under 3rd party payroll.

Nice to Haves :

SF Certification PD1/PD2, JavaScript Developer 1

- Experience in Development/deployment using SFDx

- Experience in CI/CD

- Working experience in Data migration

Good communication skills (esp Verbal)

- Self-motivated and creative, ability to mentor and coach & lead small technical team with proper guidance.

- Good attitude towards upskilling in new areas of SF platform

- Ability to understand business requirements, design and develop solutions within agreed timeline

- Hands-on development

Additional Guidelines

Process: 2 Rounds of Technical interview + 1 Managerial Interview

Can source Pan India

Salaries that can be offered is (Years of experience * 3.5)

Salary Breakup: (Years of experience*3.5) fixed salary + 10% variables + Retirals + Joining Bonus (for 0-15 days joiners)

Job Responsibilities:

Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals

· Perform unit testing for the module assigned and take ownership of delivering the module with minimal functional and technical errors.

· Should be flexible to extend working hours in some critical project phases

· Manage daily support and maintenance of internal Salesforce instance.

· Manage the coding best practices for Salesforce

· Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully

· Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow

Job Skills & Qualifications

Required:

· Salesforce Lightning. Extensive experience developing Lightning Components - both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework

Salesforce Developer Certification – Platform developer 1

· Experience with declarative development in Salesforce.

· Customizing Standard Objects and creating Custom Objects.

· Customizing object page layouts and profile-based layout assignment.

· Creating Work and Approval Flow

· Extensive experience developing custom Apex Classes and Apex Triggers.

· Fluent in Salesforce Query and Search Language (SoQL and SoSL). Must be able to speak to limitations of languages and differences between SoQL and SQL.

· Firm understanding of Salesforce Governor limits, limit monitoring, and best-practices for limit-informed development.

· Experience developing Visualforce pages, Visualforce components and Customer Controllers.

· Bachelor’s degree in computer science or equivalent

· Minimum work experience:

· 5- 8 years of software development and 4 /5 year of Salesforce application development

· Self-motivated and creative

Preferred:

· Salesforce Developer Certification – Platform developer 2

· Experience developing customer-facing applications

· Experience in Salesforce community development

· Experience in Agile methodology

About the Role :

We are seeking a highly skilled Lead Software Developer with a strong background in SaaS product development and expertise in designing scalable, secure, and resilient systems. You will lead the technical architecture of our cloud-native platforms, manage cross-functional

engineering efforts, and implement best practices across backend, frontend, and infrastructure layers.

This is a leadership role based on-site in Jaipur and ideal for someone who enjoys solving complex system challenges and building high-impact software.

Key Responsibilities:

● Lead the design and implementation of scalable SaaS application architecture

● Architect and develop solutions using Laravel, NestJS, Node.js, and AWS

● Build and manage microservices and serverless infrastructure for high availability and maintainability

● Implement and manage asynchronous and parallel request handling for optimized system performance

● Design and scale load handling and queue management systems using BullMQ and Redis

● Develop and integrate real-time data workflows using webhooks and external APIs

● Configure and manage Node.js clusters for performance and fault tolerance

● Collaborate with frontend developers working on React and Vue.js to deliver seamless UI/backend integration

● Ensure code quality, observability, and maintainability across services

● Monitor, debug, and resolve issues in production using logs and performance tracking tools

● Drive CI/CD implementation, infrastructure automation, and DevOps practices

Required Skills & Qualifications:

● 5 - 7 years of experience in full-stack or backend software development

● Proven experience as a Lead Developer on SaaS products

● Proficient in Laravel, NestJS, and Node.js

● Deep understanding of BullMQ, Redis, and message/queue-based architectures

● Experience with asynchronous processing, parallel request handling, and load distribution

● Proficient in microservices and serverless architecture patterns

● Strong command of AWS (EC2, Lambda, RDS, S3, API Gateway, IAM, CloudWatch)

● Hands-on experience with webhooks, job queues, background tasks, and rate-limiting strategies

● Familiarity with Node.js cluster mode and scaling strategies

● Solid experience in debugging, tracing, and performance monitoring

● Frontend integration experience with React or Vue.js (please specify your exposure)

● Strong leadership, collaboration, and mentoring abilities

Preferred Skills (Nice to Have):

● Experience with Docker, Kubernetes, and CI/CD pipelines

● Exposure to event-driven architecture and multi-tenant SaaS platforms

● Familiarity with observability tools such as Grafana, Datadog, or New Relic

🚀 We're Hiring: Python AWS Fullstack Developer at InfoGrowth! 🚀

Join InfoGrowth as a Python AWS Fullstack Developer and be a part of our dynamic team driving innovative cloud-based solutions!

Job Role: Python AWS Fullstack Developer

Location: Bangalore & Pune

Mandatory Skills:

• Proficiency in Python programming.
• Hands-on experience with AWS services and migration.
• Experience in developing cloud-based applications and pipelines.
• Familiarity with DynamoDB, OpenSearch, and Terraform (preferred).
• Solid understanding of front-end technologies: ReactJS, JavaScript, TypeScript, HTML, and CSS.
• Experience with Agile methodologies, Git, CI/CD, and Docker.
• Knowledge of Linux (preferred).

Preferred Skills:

• Understanding of ADAS (Advanced Driver Assistance Systems) and automotive technologies.
• AWS Certification is a plus.

Why Join InfoGrowth?

• Work on cutting-edge technology in a fast-paced environment.
• Collaborate with talented professionals passionate about driving change in the automotive and tech industries.
• Opportunities for professional growth and development through exciting projects.

🔗 Apply Now to elevate your career with InfoGrowth and make a difference in the automotive sector!

Academic Qualification

 B.Tech/B.Sc/MSc in Electronics only

Job Description / Responsibilities

 1.    Thorough knowledge in MS office tools

2.      Knowledge in technical content writing

3.      Domain knowledge in Electronics and Communications Systems is an added advantage

Job Title - Sr. Administrator, IT Infrastructure Storage

Job Duties -

• Administer IT storage recovery and backup systems. Perform complex provisioning, advanced maintenance, data replication, disaster recovery, data migration, and documentation.
• Participate in ongoing maintenance, utilization, availability, and security of storage infrastructure.
• Perform IT implementations, performance analysis and optimization, monitoring, problem resolution, upgrade planning and execution, and process creation and documentation.
• Analyze and work to improve the quality of services offered by IT. Participate in ongoing technology evaluations to keep up with technology trends and industry standards.
• Be able to script in Perl or Python and perform capacity planning and growth projections.
• Resolve complex IT issues as pertain to the environment and keep abreast on storage & backup technology.
• Experience working with ISILON Storage is a must-have skill.
• Good to have experience in ransomware, anomaly detection, airgap and vaulting technologies.

Education and Experience Requirements -

The position requires a Bachelor’s degree in

Computer Science, Computer Engineering or related field plus 5 years of post-

baccalaureate progressive experience in IT storage environments.

Skills Requirements- Experience must include:

• Expertise in Linux and Windows – Good to have Cloud knowledge
• Utilizing OS-enabled tools for data copy like rsync, robocopy and other tools
• Setting up NFS, SMB, snapshots, replication, SnapMirror, and SyncIQ
• Experience in NAS storage technologies like Netapp, Power scale, Isilon, Qumulo and Weka
• Dell EMC Insight IQ, DataIQ and ESRS, Netapp tools (OCUM/AIUM)
• Rubrik, Cohesity, Veeam and other comparable backup technologies
• Good to have Monitoring and Alerting like Prometheus, SolarWinds, telegraph and Grafana

.Net Full stack/Backend 

Responsibilities:

• Design, implement and test new features (frontend and backend), while maintaining and improving existing product line, with main focus on performance, scalability and usability aspects.
• Building application using of Microsoft Technologies stack (ASP.Net, .Net Core, WEB API)
• Hands on experience in leading micro front end applications and enterprise scale projects involving integrations to different touch points
• Apply coding/implementation best practices to produce elegant, high quality and reusable code.
• Collaborate with other developers and UX designers to improve look and usability.
• Implement Proof of Concept to validate concepts or new technology/features prior to product implementation.
• Implement and follow security best practices for web applications.
• Monitor and evaluate new technologies and their evolution in order to keep our products/technologies up-to-date and our team continuous improvement.
• Write good quality design and specification documents, in Confluence.
• Regularly archive source code and assets into source code repository. Perform code review of other team members and provide feedback/guidance.

Qualifications/Requirements

• Minimum of 3 years of Microsoft Technologies stack (ASP.Net, MVC, WEB API) having web development and UI development experience (frontend and backend).
• Proficient understanding of Single Page Application architecture and frameworks
• Must have exposure to any Relational DB (MSSQL, MYSQL).
• Strong understanding of data structure, SOLID Principles and problem solving skills.
• Strong understanding of Design Patterns for Real world problems.
• Conceptual knowledge of multi-threaded programming and performance monitoring tools.
• Experience in working on trending technologies, .Net Core, Node JS, NoSQL Databases.
• Experience in Micro-services architecture & Micro front end applications
• Experience with Unit Testing framework.
• Proficient understanding of Web UI test methodologies, frameworks and tools, such as BDD, Selenium.
• Proficient understanding of web markup, protocol and client-side scripting technologies in general, including HTML5, CSS3, JavaScript, AJAX, JSON, JQuery, REST API, Angular.
• Must possess strong attention to details, high aesthetical taste, and ability to apply user-centric design approach to produce a delightful and highly usable UI/UX.
• Additional Knowledge/experience Is a Plus
• Experience with automated deployment and associated technologies (helm/yaml/ansible/docker)
• Familiarity with code versioning tools
• Experience in Security Domain or Security Tools for Application Validation/Scanning will be a plus.
• Ability to effectively communicate design, specification, test and implementation details.
• Occasional flexibility to work outside of normal business hours to collaborate with remote teams.
• Proven tracks on the ability to work independently on assigned tasks.
• Excellent analytical and multitasking skills and ability to perform well in a fast-paced environment.

Key Skills:

.NET Core, .NET MVC, .NET , Windows services, Websockets , Client server , REST API, Angular JS , Angular 8+ , dockers , micro services

Job Description

Responsibilities:-

• To understand the specifications and programmed it.
• To articulate unit test case and unit test the programmer
• Producing clean, efficient code based on specifications.
• Verify and deploy programs and systems.
• Gather and evaluate user feedback.
• Recommend and execute improvements.

Job Requirement:-

• Experience in Microsoft ASP, C#, SQL server, and github.
• Experience with software design and development in a test-driven environment.
• Experience with databases.
• Ability to learn new languages and technologies.
• Good communication skills.

Who can Apply:-

Education:- No bar

Experience:- Good to have:-BFSI domain and professional certification

Product Manager

Location : Gurgaon

Education Qualification : B.Tech/M.Tech, MBA from Tier 1 institute preferred

Skills Required : Define product line, identify market requirements, define the product vision, creating preliminary design concepts and drive the implementation of the product roadmap.

Experience : 3 to 6 years

We are looking to hire a smart product manager who is passionate about taking up ideas and

bringing them to life. You will engage with our customer base directly, and decide the future of the product by working closely with key partners. You will also collaborate with marketing, sales and support to ensure smooth product roll out and user engagement.

Responsibilities:

• As a product manager, you will take end to end ownership of a product line, identify market requirements, define the product vision, creating preliminary design concepts and drive the implementation of the product roadmap.
• The perfect candidate has to be a strategic thinker who is extremely analytical and detail oriented and great at multitasking and prioritizing.
• Analyze the effectiveness of the current features and define ways to improve them in order to reduce failure rates, increase usage and improve booking conversion rates based on analytics data and good understanding of customer needs.
• Work closely with the design & development teams to explain requirements of new features and change requests for current features.
• Closely manage roll out of all product requirements with focus on both quality and time to market.
• In charge of competitor analysis, market analysis, product analysis, business cases, product evolution, feature prioritization, high level requirement gathering, and product marketing.

Requirements :

• Works well under pressure has the ability to work within stringent timelines and to collaborate across departments to achieve results.
• Must be a true problem solver with outstanding skills in discovery techniques and the proven ability to translate the underlying business needs of requests into actionable items.
• A strong focus on detail, with the proven ability to ensure data and related reports are thorough and totally reliable.
• A demonstrated enthusiasm for learning and working with new tools and technologies is essential.
• Experience with business users and able to translate business requirements into software requirements.
• B.E./B.Tech a must. MBA from premier institutes preferred