Senior Program Manager (Sales

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

We are looking for a Board Game Designer with a strong interest in STEM-based learning, hands-on play, and physical game design. This role is ideal for someone who has worked or interned with STEM toy brands (like Smartivity) or has experience designing board games, puzzles, and construction-based learning products.

You will be responsible for creating engaging, age-appropriate board games that combine fun gameplay with clear learning outcomes, taking ideas from concept to playable prototypes and production-ready designs.

Key Responsibilities:

• Conceptualize and design board games and tabletop games focused on STEM learning
• Develop game mechanics, rules, win conditions, and balancing systems
• Translate STEM concepts (logic, math, engineering, problem-solving) into engaging gameplay
• Design physical components such as boards, cards, tiles, tokens, dice, manuals, and inserts
• Build low- and mid-fidelity physical prototypes using paper, cardboard, MDF, or similar materials
• Conduct playtesting sessions with children and families; iterate based on feedback
• Work closely with product designers, engineers, illustrators, and educators
• Ensure games are age-appropriate, intuitive, safe, and manufacturable
• Prepare rulebooks, gameplay instructions, and product documentation
• Support production with component specs, BOM inputs, and assembly logic

Required Skills & Qualifications:

• Bachelor’s degree in Game Design, Product Design, Industrial Design, UX, or related field
• 1–4 years of experience in board games, tabletop games, STEM toys, or educational products

(Internship experience at STEM toy brands is highly valued)

• Strong understanding of game mechanics, player psychology, and learning-based design
• Experience with physical prototyping and iterative testing
• Ability to simplify complex ideas into playful, understandable systems
• Strong documentation and communication skills
• Passion for learning through play

Tools & Skills (Preferred):

• Prototyping: Paper prototyping, cardboard/MDF models
• Design tools: Adobe Illustrator, Photoshop, InDesign, Figma
• Familiarity with manufacturing constraints and materials
• Experience writing clear rulebooks and instructions

Good to Have:

• Prior experience with STEM toy companies (e.g., Smartivity-like products)
• Background in engineering toys, puzzles, construction kits, or logic games
• Understanding of child development and age-based learning outcomes
• Exposure to toy safety standards and durability testing

 Business Development Executive (BDE) is a sales professional who helps organizations grow by identifying and developing new business opportunities. Their key responsibilities include:

1. Attracting New Clients: Innovating and overseeing the sales process to bring in new business.
2. Risk Management: Identifying and managing company risks that might hinder growth.
3. Market Research: Identifying opportunities in new and existing markets.
4. Client Engagement: Delivering pitches and presentations to potential clients and maintaining existing relationships.
5. Collaboration: Fostering a collaborative environment within the business.
6. Outbound Campaigns: Running outbound campaigns (phone calls, emails) to create sales opportunities.
7. Proposal Development: Creating customized proposals for clients’ specific needs.

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to the back-end
• Collaborate with other team members and stakeholders

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
•  

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

Job Description: Angular Developer

We are looking for an Angular Developer responsible for the client side of our service. Your primary focus will be to implement a complete user interface in the form of a mobile and desktop web app, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional app. The artistic design will be delivered to you, together with a few HTML templates, but we will ask for your help in regard to animations, CSS, and final HTML output. You will work in a team with the back-end developer, and communicate with the API using standard methods. A thorough understanding of all of the components of our platform and infrastructure is required.

Responsibilities

· Delivering a complete front end application

· Ensuring high performance on mobile and desktop

· Writing tested, idiomatic, and documented JavaScript, HTML and CSS

· Coordinating the workflow between the graphic designer, the HTML coder, and yourself

· Cooperating with the back-end developer in the process of building the RESTful API

· Communicating with external web services

Experience Required: Minimum 2 – 4 years.

Skills and Qualifications:

· Proficiency with JavaScript , HTML5, Core Java and Angular (6 and above)

· Professional, precise communication skills

· Deep knowledge of Angular practices and commonly used modules based on extensive work experience

· Creating self-contained, reusable, and testable modules and components

· Ensuring a clear dependency chain, in regard to the app logic as well as the file system

· Ability to provide SEO solutions for single page apps

· Extensive knowledge of CSS and JS methods for providing performant visual effects and keeping the framerate above 30fps at all times

· Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system

· Validating user actions on the client side and providing responsive feedback

· Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed

· Creating custom, general use modules and components which extend the elements and modules of core Angular

· Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around $resource

· Experience with building the infrastructure for serving the front-end app and assets

· Architecting and automating the build process for production, using task runners or scripts

· Documenting the code inline using JSDoc or other conventions

· Writing extensive unit tests using automated TDD tasks

· Creating e2e test suites for all components, and running them with Protractor (or a well-reasoned alternative)

· Creating configuration, build, and test scripts for Continuous Integration environmen

Designation- Customer Service Representative

Job Location- Kaikondrahalli, Sarjapur Road, Bangalore

Educational & Skill-Set Qualifiers:

Education - Graduation/HSC qualified,

Excellent verbal and written communication skills.

Good Interpersonal skills, and numerical and analytical ability.

Decision-making skills.

Languages -

English & Hindi mandatory, Kannada/Tamil/preferred

6 days a week and the week-off will be on weekdays.

Specific Responsibilities:-

• Handle Inbound and Outbound calling for customer service.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive
•  
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Conduct follow-ups to ensure complete resolution of issues.
• Keep records of customer interactions and process customer accounts.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive

Job Description :

- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.

- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

Responsibilities :

- Take proactive ownership of regional implementation health.

- Create scalable processes and definitive scope around implementation services

- Implement systematic processes for tracking and reporting on the implementation status

- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output

- Direct the activities of the implementation team to meet client needs and create successful partnerships

- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards

- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.

- Own execution of the roll-out within the allotted implementation timeframe

- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase

- Provide support to Account Executives & Sales Engineers during the Sales cycle

- Ability to speak knowledgeably on all technical integration options available within an implementation

- Facilitate hand-off from Sales to Implementation

- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed

- Monitor the progress of each account at a deeper level

- Ensure all metrics are accurate and up-to-date

- Advocate customer needs/issues cross-departmentally

- Understand and manage escalations efficiently and appropriately

- First point of contact for all inquiries on project status from executive leadership

- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed

- Partner with global teams on solutions, process enforcement, and overall regional health

Qualifications :

- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company

- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports

- Bachelor's degree;

- Previous experience as a Manager, Implementation for enterprise software

- Proven track record of successful implementation with enterprise clients

- Highly developed project management skills

- Ability to influence and guide clients through complex implementations

- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team

- Demonstrated presentation and client-facing skills

- Superior presentation skills; experience with presenting to C-level Executives

- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners

- Analytical skills to determine root causes and develop solutions

- Understanding of sales, marketing, client relations roles, and their interdependence

- Demonstrated ability to adapt to a fast-paced and changing the technical environment

- Self-starter seeks out challenges

- Flexible