Senior Executive Ticketing Operations–Travel Consultant

Greeting From NAM info

Azure Virtual Desktop Support / Specialist Engineer

Experience: 4–6 Years

Job Summary

We are looking for an experienced Azure Virtual Desktop (AVD) Support / Specialist Engineer with hands-on experience in Azure Virtual Desktop / Windows Virtual Desktop environments. The candidate should also have exposure to data center and DWS environments and be comfortable coordinating infrastructure activities.

Key Responsibilities

• Support and manage Azure Virtual Desktop (AVD) environments.
• Troubleshoot and resolve AVD-related technical issues.
• Plan and execute infrastructure activities within agreed timelines.
• Coordinate with cross-functional teams for smooth project execution.
• Monitor and manage project risks, issues, and dependencies.
• Track progress and provide regular status updates and documentation.
• Ensure infrastructure activities follow technical standards, security policies, and best practices.
• Support data center and DWS-related infrastructure activities.

Required Skills

• 4–6 years of relevant IT infrastructure experience.
• Strong hands-on experience with Azure Virtual Desktop (AVD).
• Good knowledge of Windows Virtual Desktop (WVD).
• Good understanding of Microsoft Azure.
• Strong troubleshooting and problem-solving skills.
• Experience working with infrastructure and cross-functional teams.
• Good communication and documentation skills.

Good to Have

• Experience in Data Center environments.
• Experience with DWS (Desktop/Workspace Services).
• Knowledge of Azure infrastructure and security best practices. 

Roles & Responsibilities

Product Strategy & Discovery

• Identify customer, business, and market opportunities through stakeholder engagement, customer research, discovery workshops, and data analysis.
• Define product vision, roadmap, value proposition, success metrics, and prioritization aligned with business objectives.
• Translate business and customer needs into product requirements, user stories, PRDs, and acceptance criteria.
• Own and continuously prioritize the product backlog based on business value, feasibility, dependencies, risks, and strategic priorities.

AI & Digital Innovation

• Identify and evaluate opportunities to leverage Generative AI, automation, and emerging technologies across products and business processes.
• Define AI-focused use cases, business cases, success metrics, user journeys, and MVP/PoC strategies.
• Collaborate with AI/ML, data, architecture, and engineering teams to convert AI opportunities into scalable product solutions.
• Drive adoption of AI across the product lifecycle and SDLC, including discovery, requirements management, development, testing, analytics, documentation, and support.
• Contribute to enterprise-wide AI initiatives and help scale successful AI PoCs into production-ready solutions.

Presales, Consulting & Solutioning

• Lead or contribute to RFP responses, proposals, client discovery sessions, workshops, and solution presentations.
• Understand client challenges and translate them into digital transformation, modernization, and AI-driven product opportunities.
• Develop solution concepts, use cases, product capabilities, roadmaps, value propositions, and implementation strategies.
• Partner with engineering, UX, architecture, delivery, and commercial teams to define scope, estimates, assumptions, dependencies, risks, and solution feasibility.
• Support client engagements and identify opportunities for account growth through product enhancements, modernization initiatives, and AI adoption.

Product Delivery & Governance

• Partner with UX, engineering, QA, architecture, and delivery teams to ensure successful product execution and delivery.
• Facilitate sprint planning, backlog refinement, UAT/SIT activities, release planning, production validation, and defect prioritization.
• Monitor product KPIs, delivery metrics, adoption, business outcomes, risks, and dependencies.
• Drive stakeholder alignment and continuous improvement throughout the product lifecycle.
• Mentor and guide Product Managers and product team members to strengthen product thinking, decision-making, stakeholder management, and delivery excellence.

Customer & Business Outcomes

• Leverage customer feedback, product analytics, experimentation, and market insights to drive continuous product improvement.
• Lead adoption and successful rollout of new capabilities through effective stakeholder engagement, communication, and change management.
• Ensure products and solutions deliver measurable customer, business, and operational outcomes.

Core Competencies

• Product strategy, discovery, roadmap planning, prioritization, and backlog management.
• Generative AI, AI product thinking, AI use-case identification, and digital innovation.
• Presales, consulting, solutioning, RFP response management, and client engagement.
• Strong business acumen with the ability to connect technology initiatives to business outcomes.
• Excellent communication, presentation, facilitation, and stakeholder management skills.
• Strong understanding of Agile/Scrum methodologies and end-to-end product delivery.
• Ability to collaborate effectively with engineering, architecture, UX, QA, data, and AI/ML teams.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to manage ambiguity, multiple workstreams, and senior client stakeholders.

Qualifications

• B.E./B.Tech in Computer Science, Information Technology, Engineering, or an equivalent discipline.
• MBA or certifications in Product Management, Business Analysis, or related fields preferred.
• 10+ years of experience in Product Management, Product Ownership, or Business Analysis.
• Experience working in Agile/Scrum environments with cross-functional technology teams.
• CSPO, PSPO, CBAP, or CCBA certifications are desirable.

Location - India (Remote)

Job Title: Remote AS400 / IBM i Professional

Experience: 6+ Years

Work Mode: Remote

Job Summary

We are looking for an experienced AS400 / IBM i Professional with 6+ years of hands-on experience in IBM iSeries (AS400) environments. The ideal candidate should have strong knowledge of system administration, database management, application development, security, troubleshooting, and platform integration.

The candidate will work closely with business users, IT teams, and management to support, enhance, and maintain AS400-based enterprise applications and infrastructure.

Key Responsibilities

• Perform AS400 / IBM i system administration, configuration, monitoring, and maintenance.
• Manage IBM i environments, system objects, libraries, jobs, subsystems, and related components.
• Develop, enhance, maintain, and support applications running on the AS400 platform.
• Work with programming languages such as RPG, CL, COBOL, and other relevant technologies.
• Develop and maintain database solutions using DB2 for i / SQL.
• Troubleshoot application, system, database, and integration-related issues.
• Perform root-cause analysis and implement permanent solutions for technical problems.
• Support system upgrades, migrations, patches, and environment changes.
• Manage and troubleshoot integrations between AS400 and external enterprise platforms such as ERP, CRM, and SCM systems.
• Work with cross-functional teams to understand business requirements and provide technical solutions.
• Coordinate with business stakeholders, IT teams, and management for application support and enhancements.
• Ensure system availability, performance, security, and reliability.
• Maintain technical documentation, system procedures, and application support documentation.
• Follow organizational security, compliance, and change-management standards.

Required Skills

• 6+ years of experience working with AS400 / IBM i / iSeries systems.
• Strong hands-on experience in AS400 system administration and application support.
• Proficiency in one or more of the following:
• RPG / RPGLE
• CL / CLLE
• COBOL
• Other AS400 programming languages.
• Strong knowledge of DB2 for i / DB2-400 and SQL.
• Experience with AS400 troubleshooting, debugging, and production support.
• Understanding of IBM i system architecture, jobs, libraries, objects, and subsystems.
• Experience with application and system integrations.
• Strong analytical and problem-solving capabilities.
• Excellent communication and teamwork skills.

Nice-to-Have Skills

• Experience with AS400 / IBM i system upgrades and migrations.
• Knowledge of IBM i security, user access management, and compliance.
• Experience with ERP, CRM, or SCM integrations.
• Knowledge of enterprise security and compliance standards.
• Familiarity with industry-specific regulations such as HIPAA and PCI-DSS.
• Exposure to modern technologies such as Java, PHP, C++, .NET, or related integration technologies.
• Experience working in Agile or other structured development environments.

Candidate should have a consultative approach not just pre sales call approach. 

2. Must be from B2B SAAS, MarTech or SalesTech but product based company only

3. Should be able to prepare pitch decks for the clients

4. 3 to 5 years of experience in a Solutions Consultant, Pre-Sales Engineer, Technical Consultant, or similar customer-facing technical role

5. Solid technical foundation with the ability to explain complex concepts clearly

6. Exceptional communication and presentation skills, with the ability to articulate value and technical information effectively

7. Expereince between 3 to 6 years will only be considered. More than 6 years candidates are not applicable

Preferred companies to find candidate for this role - Cvent, Bizzabo, Airmeet, Hubilo, Hopin, vFairs, ON24, Goldcast, Webex Suite, BigMarker, Stova, Splash and EventMobi.

·      Proficiency in Swift and Objective-C: These are the primary programming languages used for iOS development.

·      Experience with iOS frameworks: Such as SwiftUI and UIKit.

·      Knowledge of Apple's design principles and interface guidelines.

·      Familiarity with code versioning tools: Including GitHub.

·      Experience with RESTful APIs: For connecting iOS applications to back-end services.

Experience 5-10 yrs

Bangalore North- Western

1. **Office Management & Administration**

  - Oversee daily office operations to ensure the smooth functioning of the workspace.

  - Manage office supplies and equipment, ensuring all resources are available and in working order.

  - Coordinate maintenance and repairs to keep the office safe and efficient.

  - Handle document organization, filing, and data management for quick retrieval and better productivity.

  - Schedule meetings, coordinate travel, and support event planning for team or client events.

2. **Client & Partner Communication (Mandarin-English) **

  - Act as the primary liaison for Mandarin-speaking clients or partners.

  - Translate documents, emails, and other communications from Mandarin to English and vice versa.

  - Assist in meetings by providing translation or language support to ensure effective communication.

  - Coordinate with vendors or partners in Mandarin-speaking regions, ensuring all requirements are met and deadlines respected.

3. **Financial & Resource Management**

  - Assist in budgeting and expense tracking, keeping an organized record of office expenditures.

  - Manage petty cash and process reimbursements or invoices for the team.

  - Collaborate with finance or HR teams to process payroll, employee benefits, or expense reports.

4 **Coordination with External Stakeholders**

  - Coordinate with building management, vendors, and contractors for office upkeep.

  - Arrange logistics for client visits, including transportation, accommodation, and meeting schedules if needed.

  - Ensure compliance with local laws, regulations, and safety protocols.

5. **Administrative Support for Senior Management**

  - Provide executive assistance to senior leaders, such as managing their schedules, emails, and travel arrangements.

  - Prepare presentations, reports, and correspondence as needed.

6. **IT & Communication Systems Management**

  - Coordinate with IT support for the setup and maintenance of office computers, phones, and internet.

  - Ensure that communication systems (like video conferencing tools) are functional for smooth client calls.

Requirements

• 3+ yrs experience in Reactjs (frontend) and Nodejs (Backend) along with good experience in MongoDB.
•  
• Past experience scaling projects from prototype to hundreds of thousands / millions of users is a plus.
•  
• Strong communication skills and past experience leading developers is crucial.

Note:- Remote working is applicable

Key Activities & Responsibilities:

• 2 - 3 years of hands on experience in development using Java
• In-depth of understanding of development process - Design, Development &Deployment
• Good understanding of Java JavaScript, HTML, CSS, JSON
• Experience in developing APIs and strong knowledge of API development framework like Spring Boot, Spring MVC
• Exposure to collaboration platform like Postman
• Good understanding of Databases like MySQL, MongoDB
• Knowledge of Web Service - SOAP, RESTful

• Good understanding of one of the frameworks - Angular / Node.js / jQuery /JavaScript
• Familiaritywith UI / UX Design
• Experiencein using development platforms like Eclipse / Visual Studio

• Bachelor's degree or equivalent practical experience.
• 1-2 years of experience working in sales, marketing, and/or consulting.
• Experience leading sales organizations and delivering business performance.
• People management experience.
• Lead, grow, and coach a team of business development consultants with great sales leadership and culture of performance. Provide leadership, inspiration, mentorship, and career development to members of your team.
• Work closely with the team to uncover and identify growth opportunities via understanding clients’ business models and objectives. Coach team to serve as trusted advisors to deliver best solutions, solving clients’ business challenges and cultivating relationships with clients’ executives through in-person and phone based meetings and other communication channels.
• Lead strategic planning and projects to identify key growth opportunities in the Indian market, including quantitative analysis, industry research, and defining go-to-market plans.
• Drive exceptional collaboration across internal partner teams and leadership critical to your team’s success, building alignment and maximizing joint impact of teams toward common goals of great customer experience and sustainable business growth.