Sales Development Representative

Role overview

The client is building a multimodal AI platform that processes multi-hour video, audio and text to generate structured insights, narratives and highlight workflows for broadcasters and media organisations.

We are seeking a Backend / Platform Engineer to design and build high-throughput media pipelines, robust APIs, and model-serving infrastructure that connect our AI engine (video perception + multimodal reasoning) to real products and customer environments.

This is not a CRUD‑only backend role.

You will work on:

• long‑running jobs
• distributed processing
• GPU inference orchestration
• storage for embeddings and metadata
• integration with AI models
• reliability and observability at scale

Key responsibilities

Media ingestion & processing pipelines

• Design and implement ingestion pipelines for multi‑hour video and audio content.
• Build microservices for frame extraction, audio processing, transcription integration and metadata generation.
• Handle long‑running, asynchronous jobs using queues, workers and robust retry strategies.
• Integrate with FFmpeg or similar tools for transcoding, segmenting and preparing media for AI models.

API & platform architecture

• Design and implement REST/gRPC APIs that expose AI model outputs (perception, multimodal alignment, narratives) to frontend and external systems.
• Define clear contracts for internal services and external integrations.
• Implement authentication, authorisation and rate‑limiting for platform endpoints.
• Ensure backward‑compatible API evolution as the product matures.

Model‑serving & AI integration

• Integrate with AI inference services (video models, multimodal models, LLM/VLM) running on GPUs or specialised infrastructure.
• Design request/response flows that handle large payloads, streaming outputs and structured results.
• Optimise throughput and latency for inference pipelines, including batching, caching and concurrency control.
• Collaborate closely with AI engineers to productionise models and debug end‑to‑end behaviour.

Storage, data models & performance

• Design data models to store embeddings, timelines, metadata, scene/shot boundaries, and narrative units.
• Work with appropriate storage technologies (SQL/NoSQL, object storage, search indices) based on access patterns.
• Implement indexing and query strategies for fast retrieval of segments, highlights and multimodal insights.
• Optimise performance for large datasets and high‑volume workloads.

Reliability, observability & operations

• Implement logging, metrics and tracing across services for debugging and monitoring.
• Set up health checks, circuit breakers and graceful degradation for critical services.
• Work with CI/CD pipelines to ensure safe, repeatable deployments.
• Collaborate on Kubernetes‑based deployments (or equivalent orchestration) for scaling services.

Requirements (must‑have)

Experience:

• 4–8 years in backend or platform engineering.
• At least 3 years working on distributed systems, high‑throughput services or complex pipelines (not just simple CRUD apps).

Languages & frameworks:

• Strong proficiency in Python or Node.js (one primary, both are a plus).
• Experience with at least one modern backend framework (FastAPI, Flask, Express, NestJS, etc.).

Distributed systems & pipelines:

• Hands‑on experience with queues and workers (e.g. Celery, RabbitMQ, Kafka, SQS, etc.).
• Experience building asynchronous, long‑running job pipelines.
• Understanding of idempotency, retries, backoff, and failure handling.

APIs & integration:

• Strong experience designing and implementing REST APIs (gRPC is a plus).
• Experience integrating with external services and handling network‑level failures.

Cloud & infrastructure:

• Experience deploying services on AWS, GCP or Azure (EC2/Compute Engine, S3/GCS, IAM, networking basics).
• Experience with Docker; exposure to Kubernetes is a strong plus.

Data & storage:

• Experience with SQL and at least one NoSQL store.
• Ability to design schemas and data models for performance and maintainability.

Engineering quality:

• Strong debugging skills across services and environments.
• Experience with unit/integration tests for backend systems.
• Clear, structured communication in English.

Nice‑to‑have

• Experience with media/video processing (FFmpeg, transcoding, segmenting).
• Experience with AI/ML model integration (serving models, handling inference requests).
• Experience with search/retrieval systems (e.g. Elasticsearch, vector databases).
• Experience with observability stacks (Prometheus, Grafana, OpenTelemetry).
• Experience working with remote teams across time zones.

What we are explicitly NOT looking for

To reduce noise and mismatches, we are not looking for:

• Pure CRUD‑only backend developers with no pipeline or distributed systems experience.
• Engineers who have only worked on small, single‑service apps without scale or complexity.
• Candidates who cannot explain trade‑offs in architecture, data modelling and reliability.
• Candidates who are uncomfortable with ownership of subsystems end‑to‑end.

Why join us

• Work on real, complex problems at the intersection of media, AI and distributed systems.
• Collaborate with senior AI engineers working on perception, multimodal fusion and narrative reasoning.
• Build the core platform that turns AI models into a usable product for broadcasters and media organisations.
• Operate with high ownership, clear expectations and direct access to the CTO.

About the company

WonDRx (pronounced as Wonder-Rx) - spearheaded by two serial Entrepreneurs Mr. Pankaj Sindhu along with his Co-Founder Mr. Pankaj Agrawal; is a very unique and novel technology which has the capacity to change the way healthcare eco-system interacts with each-other. We are determined to change the way of Healthcare domain working and make it more convenient while ensuring a pleasant experience for the consumers and all other stakeholders involved. You need to see the product to believe the power it has and what it can enable in the healthcare domain.

Designation: Team Leader Data Analyst & Project Management

Job Description:

We are seeking a highly skilled and detail-oriented Team Leader- Data Analyst & Project to join our team. In this role, you will be responsible for extracting insights from raw data, preparing analytics reports, and overseeing data-driven projects from start to finish.

The ideal candidate should have a strong background in Advanced Excel, proficiency in various Business Intelligence (BI) tools will be an added advantage, and experience in follow up with various internal and external stakeholders related to ongoing projects.

Responsibilities:

•          Gather, clean, and validate raw data from various sources.

•          Develop and maintain efficient data management systems.

•          Apply advanced Excel techniques to manipulate and analyse data effectively.

•          Utilize BI tools to create insightful reports, visualizations, and dashboards.

•          Identify trends, patterns, and correlations in data sets.

•          Collaborate with cross-functional teams to understand their data needs and provide analytical support.

•          Present findings and recommendations to stakeholders in a clear and understandable manner.

•          Manage data-driven projects from initiation to completion, ensuring deliverables are met on time and within budget.

•          Maintain project plans, including timelines, resource allocation, and task assignments.

•          Monitor project progress, identify risks, and implement mitigation strategies.

•          Coordinate and communicate with team members, ensuring alignment and effective collaboration.

•          Prepare project status reports and deliver presentations to stakeholders.

•          Evaluate project outcomes and identify areas for improvement.

Requirements:

•          Master’s or Bachelor's degree with a relevant experience in coordinating Data Driven projects

•          Proficiency in Advanced Excel functions and formulas.

•          Knowledge of at least one Business Intelligence (BI) tool (e.g., Tableau, Power BI, QlikView) will be an added advantage

•          Excellent project management skills, including planning, organization, and prioritization.

•          Strong problem-solving and critical-thinking abilities.

•          Excellent communication and interpersonal skills.

•          Ability to work independently and manage multiple projects simultaneously.

•          Attention to detail and ability to work with complex datasets.

Preferred Skills:

•          Data Analysis: Candidate should have strong analytical skills which is crucial for a data analyst. You should be able to collect, organize, and interpret complex data sets to extract meaningful insights. Advanced Excel is a must.

•          Communication and Presentation: Data analysts should be able to effectively communicate their findings to both technical and non-technical stakeholders. You would need to effectively communicate with team members, stakeholders, and other project stakeholders. This includes written communication through project documentation and reports, as well as verbal communication for conducting meetings, providing updates, and resolving issues.

•           Continuous Learning: We are a constantly evolving startup. Ideal candidate should have willingness to learn new techniques, stay updated with the latest tools and technologies, and adapt to changing trends which is crucial for long-term success.

•           Team Player: You should be able to motivate and inspire team members, provide guidance, and facilitate decision-making processes.

•           Project Coordinator: As a project coordinator you should possess strong problem-solving and critical-thinking skills to identify issues, analyse root causes, and propose and implement appropriate solutions

Note: We are looking for real, hands-on experience—not certifications or copy-paste portfolios. Selected candidates will be given a short real-world task to evaluate skills before interview.

Key Responsibilities

• Design, build, and maintain scalable full-stack applications using MongoDB, Postgresql, Express.js, React.js, and Node.js
• Develop RESTful APIs and integrate them with frontend systems
• Collaborate with designers and project managers for timely project delivery
• Optimize code for performance and scalability
• Troubleshoot, debug, and upgrade applications as needed
• Follow Git-based workflows for version control

Must-Have Skills

• Strong hands-on experience in:
• React.js with hooks, context API, component architecture
• Node.js with Express.js
• MongoDB (CRUD operations, schema design) & Postgresql
• API development and integration
• Strong JavaScript fundamentals (ES6+)
• Basic understanding of deployment (e.g., cPanel, Vercel, Heroku, or VPS)
• Git and GitHub for code versioning

Good-to-Have Skills

• Knowledge of Redux or any other state management tools
• Experience with Next.js or TypeScript
• Familiarity with Tailwind CSS or Material UI
• Experience integrating third-party APIs (e.g., payment gateways, social logins)

Who Should Apply

• You’ve worked on real client projects or have built and shipped working applications.
• You are disciplined and take ownership without constant follow-up.
• You are not here to "fake it till you make it"—you’re here to grow with a real team.

Responsibilities:

Workforce Management :

● Manage the reporting team structure and oversee the daily activities of the reporting

team, providing direction and guidance as needed

● Serve as a mentor to the team, actively engaging with them to ensure they maintain a

high level of competence and operational excellence

● Identify and analyze potential risks related to the reporting team that may impact

project success

Talent Acquisition Support:

● Support talent acquisition efforts by participating in recruitment processes,

conducting interviews, and providing input on hiring decisions to ensure alignment

with team goals and objectives

Communication, Coordination and Collaboration:

● Communicate with team members and other stakeholders (VPs, Delivery Director,

Project Teams, HR Team, etc), providing updates on projects, sharing important

information, and ensuring everyone is on the same page

● Proactively keep HR updated about any key escalations, performance issues

● Build and maintain strong relationships with internal and external stakeholders,

fostering collaboration and partnerships

Performance Management Process:

● Coordinate the performance appraisal process, collect feedback ratings &

recommendations from stakeholders, and ensure compliance with organizational

policies

● Leading career progression and associated financial impact projection of the

reporting team

● Closely monitor the overall performance efficiency of the reporting team and work on

ensuring progression of the team and overall increase in productivity

● Evaluate the performance of team members, provide feedback, and ensure proper

documentation as per HR processes

● Implement performance management plans (PMP) for team members whose

performance is below the expected level

● Resolve conflicts within the reporting team to maintain a positive team dynamic and

work closely with HR.

● Identify high-potential employees and develop talent pipelines to ensure continuity of

key roles within the reporting team

HR Processes and Compliance

● Ensure compliance with company policies, procedures, and legal requirements

● Communicate HR policies and processes to the team members, ensuring

understanding and adherence

Analytics and Reporting

● Analyze performance data to identify trends, patterns, and areas for improvement

● Use this information to publish dashboards/reports and make recommendations.

● Compile and analyze HR metrics, such as performance, turnover, retention, and

engagement, to identify trends and areas for improvement for team members within

the assigned region

Learning and Development:

● Conduct skill gap analysis and provide the learning team with insightful training needs

to reach established performance target goals

● Leads development programs that align employee growth with organizational goals,

enhancing career opportunities

● Facilitates connections to essential internal and external learning resources,

supporting continuous professional development

Skills Required:

● 4-7 years of experience in the IT industry with a strong understanding of the software

development life cycle/ functional role progression

● Strong understanding of various stakeholders and their roles in an IT consulting

organization

● Strong leadership skills and the ability to effectively manage a team, providing

direction, guidance and mentorship.

● Knowledge of learning and development with the ability conduct skill gap analysis

and identify training needs to help manage career progression

● Good general understanding of how large-scale software systems are designed, built,

tested, deployed, and delivered to customers

● Experience working across both startups and large organizations

● Strong experience with data analytics and presentation; experienced in interpreting

performance data and statistics

● Competence in building and effectively managing interpersonal relationships at all

levels of the company

● Should possess strong problem-solving skills to address challenges and make

informed decisions

● Openness to change, embracing new technologies, and staying updated with industry

trends

● Ability to explain complex processes and employee development milestones clearly

● Ability to think strategically and execute operationally

We are seeking a talented and experienced ServiceNow Developer to join our dynamic team. The ideal candidate will have a strong background in developing and customizing ServiceNow applications, with a deep understanding of the platform's modules and capabilities. This role offers an exciting opportunity to work on diverse projects and collaborate with leading industry professionals.

Key Responsibilities:

• Develop and customize ServiceNow applications and modules based on business requirements.
• Create and manage ServiceNow business rules, script includes, UI actions, and other scripting elements.
• Design and implement ServiceNow integrations using REST and SOAP web services.
• Configure and customize ServiceNow forms, lists, reports, and dashboards.
• Utilize ServiceNow Flow Designer and Orchestration to automate workflows.
• Collaborate with cross-functional teams to gather requirements and deliver effective solutions.
• Troubleshoot and resolve technical issues related to ServiceNow.
• Maintain system documentation and user guides.

Requirements:

• Proficiency in ServiceNow modules, including ITSM, ITOM, ITBM, and ITAM.
• Strong knowledge of JavaScript for client-side and server-side scripting.
• Experience with ServiceNow Studio, Flow Designer, and IntegrationHub.
• Familiarity with REST and SOAP web services for system integrations.
• Understanding of relational databases and SQL.
• ServiceNow Certified System Administrator and/or ServiceNow Certified Application Developer (preferred).
• Previous experience in a ServiceNow Developer role with a track record of successful projects.
• Strong problem-solving skills and the ability to communicate technical concepts to non-technical stakeholders.
• Experience with Agile methodologies and project management principles.

Preferred Qualifications:

• Experience with other ITSM tools and platforms.
• Additional ServiceNow certifications (e.g., Certified Implementation Specialist) are a plus.
• A degree in Computer Science, Information Technology, or a related field.