SRE

Required Skills:

• Strong experience in Site Reliability Engineering (SRE) and DevOps practices.
• Hands-on experience with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI/CD.
• Strong knowledge of AWS, Azure, or GCP cloud platforms.
• Experience with Docker, Kubernetes, and container orchestration.
• Hands-on experience with Terraform, Ansible, or other Infrastructure as Code (IaC) tools.
• Experience with monitoring and observability tools such as Prometheus, Grafana, Splunk, ELK, or Datadog.
• Good scripting skills in Python, Bash, or Shell scripting.
• Understanding of SLI, SLO, SLA, error budgets, and service reliability.
• Experience in incident management, troubleshooting, root-cause analysis (RCA), and production support.
• Knowledge of system performance monitoring, capacity planning, high availability, and disaster recovery.
• Experience with Linux/Unix administration and networking fundamentals.
• Familiarity with Agile methodologies, Git, and automated deployment practices.

SRE / Success Engineering role focused on production operations, reliability, AWS infrastructure, monitoring, incident management, and platform support for the ZT platform.

Core responsibilities include:

• Production monitoring and debugging of live systems.
• Incident investigation, troubleshooting, and problem resolution.
• AWS cloud infrastructure support and maintenance.
• Deployment and operational support activities.
• Supporting a 24x7 production environment.
• Working with GitHub-based development workflows.
• Technical debt remediation and platform improvements.
• Customer issue investigation and support.
• Security and compliance-related work, including FedRAMP initiatives.

Preferred Skills:

AWS (especially S3 and EC2)

Strong debugging and troubleshooting skills

Site Reliability Engineering (SRE) experience

GitHub experience

Basic software development skills

TypeScript/JavaScript knowledge

C# preferred

AI experience is a plus.

Candidate should be a hands-on engineer with strong AWS, SRE, operational ownership, production support, and debugging capabilities, rather than a pure application or full-stack developer.

Job Title: Senior Site Reliability Engineer 

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience: 6+ years

About Compnay

It is driving the electric mobility revolution through cutting-edge software, infrastructure, and professional services. Our technology empowers utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale safely, efficiently, and sustainably. With a global footprint spanning three continents and operations in 13 countries, we are passionate about shaping the future of sustainable transport.

Operating over 70,000 charge points globally, It is driving the transition toward cleaner, smarter, and more efficient mobility. The India team serves as a critical operational hub, supporting global platforms focused on decarbonization, digitalization, and scalable infrastructure growth.

We value purpose-driven individuals who want to make a meaningful impact and help create a cleaner, smarter, and more connected world.

Role Overview

We are seeking a skilled and proactive Site Reliability Engineer (SRE) to join our growing team. In this role, you will be responsible for maintaining system reliability, scalability, and performance across our EV charging platforms. You will collaborate closely with development and operations teams to build resilient, automated, and observable systems.

Key Responsibilities

• Ensure high availability, performance, and reliability of production systems
• Design, implement, and manage scalable infrastructure solutions
• Build and maintain CI/CD pipelines for efficient software delivery
• Monitor system health using observability tools and respond to incidents proactively
• Automate operational processes using scripting and Infrastructure as Code (IaC)
• Manage containerized environments using Docker and Kubernetes
• Collaborate with cross-functional teams to improve system architecture and resilience
• Participate in on-call rotations and incident management processes
• Continuously optimize cloud infrastructure for cost, performance, and scalability

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, IT, or related field
• 4+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure roles
• Strong experience with containerization (Docker) and orchestration (Kubernetes)
• Proficiency in Linux administration, networking, and system security
• Hands-on experience with cloud platforms, especially AWS (EKS, EC2, S3, RDS, Lambda)
• Experience with CI/CD tools such as Jenkins, GitLab CI/CD, or similar
• Knowledge of Infrastructure as Code tools (Terraform, AWS CloudFormation, Ansible)
• Proficiency in scripting languages (Python, Bash, or PowerShell)
• Experience with monitoring tools like Dynatrace, Prometheus, Grafana, or Zabbix
• Solid understanding of system architecture, microservices, and SaaS/PaaS models
• Strong analytical and problem-solving skills   

What We Offer

• Work with some of the brightest minds in the emerging EV industry.
• Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
• Freedom to suggest, implement, and innovate on systems, processes, and technologies.
• Daily ownership in a high-growth, challenging environment.
• Flexible work environment with hybrid schedules and virtualization options.
• Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.

Job Summary

We are looking for an experienced SRE / DevOps Engineer with strong expertise in production support, site reliability engineering, cloud infrastructure, automation, and monitoring. The candidate should have experience maintaining highly available systems, troubleshooting production issues, and improving infrastructure reliability and performance.

Mandatory Skills

• Site Reliability Engineering (SRE)
• DevOps Engineering
• Production Support
• Linux Administration
• Cloud Infrastructure (AWS / Azure / GCP)
• Kubernetes and Docker
• CI/CD pipelines
• Monitoring and Observability
• Scripting using Python / Shell
• Incident Management and Root Cause Analysis

Key Responsibilities

• Monitor and maintain the availability, reliability, and performance of applications and infrastructure.
• Handle production incidents, troubleshoot issues, and perform root cause analysis.
• Manage and automate infrastructure deployment and operational tasks.
• Work with CI/CD pipelines and container orchestration platforms.
• Implement monitoring, alerting, and observability solutions.
• Collaborate with development and operations teams to improve system reliability.
• Support cloud infrastructure, Linux environments, and production deployments.
• Identify recurring issues and implement preventive measures to reduce downtime.

Job Title : DevOps Engineer / Site Reliability Engineer (SRE)

Experience : 5+ Years

Location : Gurugram, Haryana

Work Mode : On-site (Full-time)

About the Role :

We are looking for a skilled DevOps Engineer with 5+ years of experience in cloud infrastructure, CI/CD, automation, Kubernetes, and Site Reliability Engineering (SRE). The ideal candidate will be responsible for building scalable cloud infrastructure, automating deployments, improving system reliability, and ensuring high availability across production environments.

Mandatory Skills :

AWS, Terraform, Ansible, CloudFormation, Jenkins, GitLab CI, GitHub Actions, Docker, Kubernetes, Helm, Python, Bash, Grafana, Prometheus, ELK Stack, CloudWatch, New Relic, SRE, CI/CD, Infrastructure as Code (IaC), Linux

Key Responsibilities :

• Design, deploy, and manage cloud infrastructure primarily on AWS (EC2, VPC, IAM, S3, RDS, Route53, ALB, Auto Scaling, Lambda).
• Build and maintain Infrastructure as Code (IaC) using Terraform, Ansible, and CloudFormation.
• Develop and optimize CI/CD pipelines using Jenkins, GitLab CI, and GitHub Actions.
• Deploy and manage containerized applications using Docker, Kubernetes, and Helm.
• Implement monitoring and observability using Grafana, Prometheus, ELK Stack, CloudWatch, and New Relic.
• Drive SRE practices by defining SLIs, SLOs, SLAs, handling production incidents, conducting RCA, and improving system reliability.
• Automate operational tasks using Python, Bash, and Groovy scripting.
• Collaborate with Development, QA, Security, and Operations teams to ensure reliable and secure software delivery.

Required Skills & Qualifications :

• Bachelor's degree in Computer Science, IT, Electronics, or a related field.
• 5+ years of experience in DevOps, SRE, or Cloud Infrastructure.
• Strong expertise in AWS, with exposure to Azure/GCP.
• Hands-on experience with Terraform, Ansible, CloudFormation, Docker, Kubernetes, Helm, Jenkins, GitLab CI, GitHub Actions, and Git.
• Strong scripting skills in Python and Bash.
• Experience with monitoring tools such as Grafana, Prometheus, ELK Stack, CloudWatch, and New Relic.
• Good understanding of Linux, networking, SQL, and cloud security best practices.

Preferred Skills :

• Experience with multi-cloud environments and DevSecOps practices.
• Knowledge of disaster recovery, automation, and microservices architecture.
• Strong troubleshooting, communication, and problem-solving skills.

Job Summary

We are looking for an experienced Site Reliability Engineer (SRE) with strong expertise in networking, DNS, load balancing, and hybrid cloud environments. The candidate will be responsible for maintaining the reliability, availability, performance, and scalability of production infrastructure and services.

The ideal candidate should have strong troubleshooting skills and experience working across network, cloud, infrastructure, and application environments.

Key Responsibilities

• Monitor and maintain the availability and reliability of production systems and services.
• Troubleshoot complex network, infrastructure, and application connectivity issues.
• Manage and troubleshoot DNS services, DNS resolution, records, and configuration issues.
• Configure, manage, and troubleshoot Load Balancers and traffic routing.
• Work with Layer 4 and Layer 7 networking and understand TCP/IP, HTTP/HTTPS, routing, and network connectivity.
• Support hybrid cloud environments involving on-premises infrastructure and public cloud platforms.
• Troubleshoot connectivity between on-premises data centers and cloud environments.
• Participate in production incidents, troubleshooting, root cause analysis (RCA), and problem management.
• Develop automation scripts and tools to reduce manual operational activities.
• Configure and maintain monitoring, alerting, and observability solutions.
• Work closely with Network, Cloud, DevOps, Security, and Application teams.
• Participate in on-call support and resolve production issues within defined SLAs.
• Document infrastructure, troubleshooting procedures, incident reports, and operational processes.
• Identify opportunities to improve system reliability, performance, and scalability.

Key Responsibilities

Platform Monitoring and Reliability

• Monitor the health and performance of EDM’s advertiser, publisher, broker, and internal platforms.
• Maintain monitoring, alerting, logging, and system-health dashboards.
• Investigate platform outages, degraded performance, failed transactions, delayed data, and integration errors.
• Respond to production incidents and coordinate resolutions with the appropriate engineers and vendors.
• Perform root-cause analysis and document corrective and preventive actions.
• Help maintain defined uptime, response-time, recovery-time, and system-reliability targets.
• Identify recurring problems and recommend permanent solutions.

Cloud Infrastructure and Systems Operations

• Maintain and support cloud infrastructure, servers, databases, networks, storage, and production environments.
• Support development, staging, and production environments.
• Assist with infrastructure scaling, system upgrades, patching, backups, and disaster recovery.
• Monitor cloud usage and help control infrastructure and technology costs.
• Maintain access controls, service accounts, certificates, domain configurations, and environment variables.
• Ensure production systems are properly documented and recoverable.

Deployment and Release Support

• Support safe and consistent application deployments.
• Maintain or improve continuous integration and deployment workflows.
• Coordinate release schedules, deployment validation, rollback procedures, and post-release monitoring.
• Help engineering teams identify configuration or infrastructure problems before releases reach production.
• Maintain deployment documentation, technical checklists, and change logs.
• Reduce manual deployment work through automation.

API and Integration Support

• Monitor and troubleshoot third-party APIs, webhooks, postbacks, dialer connections, CRM integrations, payment systems, tracking platforms, and compliance services.
• Investigate failed lead deliveries, missing postbacks, duplicate records, delayed reporting, and authentication problems.
• Support ping-post, real-time bidding, call-routing, SIP, and data-transfer workflows.
• Work with advertisers, publishers, and vendors to diagnose technical integration problems.
• Create clear documentation for common integration methods and troubleshooting procedures.
• Develop alerts that identify integration failures before clients report them.

Call and Lead Operations

• Monitor call-routing, tracking, recording, attribution, and disposition systems.
• Investigate calls that fail to route, connect, record, track, or report correctly.
• Support number provisioning, routing rules, caps, schedules, geographic restrictions, buyer availability, and failover logic.
• Validate that leads, calls, and transactions are properly attributed to the correct advertiser, publisher, campaign, and payout.
• Assist with discrepancies involving call duration, billable events, conversions, payouts, and reporting.
• Help protect revenue by identifying technical leakage and delivery failures.

Data and Reporting Support

• Monitor data pipelines, scheduled jobs, reporting processes, and database performance.
• Investigate discrepancies between platform reporting, billing records, payment records, and third-party systems.
• Write and maintain database queries for troubleshooting, validation, and operational reporting.
• Assist with data corrections using controlled and documented procedures.
• Support dashboards and operational alerts for revenue, margin, consumption, conversion, and platform activity.
• Maintain appropriate controls around production data access and modification.

Security and Access Management

• Support role-based access controls, multifactor authentication, audit logging, encryption, and secure system configuration.
• Provision and remove employee, contractor, client, and vendor access.
• Monitor suspicious activity and report potential security incidents.
• Assist with vulnerability remediation, security reviews, access audits, and incident-response procedures.
• Protect consumer, advertiser, publisher, employee, and company information.
• Follow company policies for credentials, production access, sensitive data, and change management.

Automation and Process Improvement

• Automate repetitive operational tasks using scripts, workflows, APIs, and infrastructure tools.
• Reduce manual work associated with monitoring, deployments, reporting, reconciliation, onboarding, and support.
• Build internal tools that improve visibility and response times.
• Identify operational bottlenecks that affect revenue, margin, client satisfaction, or employee productivity.
• Maintain clear runbooks and standard operating procedures for recurring technical tasks.

Technical Support and Documentation

• Serve as an escalation point for complex platform and integration issues.
• Translate technical problems into clear explanations for nontechnical teams.
• Create and maintain architecture diagrams, system inventories, runbooks, troubleshooting guides, and incident reports.
• Track incidents and technical requests through completion.
• Document known issues, temporary workarounds, permanent resolutions, and system dependencies.
• Participate in an on-call rotation for urgent production incidents.

First 90-Day Priorities

The successful candidate will be expected to:

• Learn EDM’s platforms, infrastructure, integrations, call-routing systems, reporting processes, and revenue workflows.
• Document critical systems, dependencies, credentials ownership, vendor contacts, and escalation procedures.
• Review existing monitoring, alerting, backups, access controls, and deployment procedures.
• Establish baseline metrics for uptime, incident volume, response time, recovery time, deployment success, and integration failures.
• Resolve high-priority recurring production and integration issues.
• Improve alerting for call-routing failures, API errors, delayed data, failed jobs, and reporting discrepancies.
• Create runbooks for the company’s most common and highest-risk technical incidents.
• Identify at least three meaningful automation or cost-saving opportunities.
• Participate in production support and demonstrate ownership of incidents through resolution.

Performance Expectations

Success will be measured by:

• Platform uptime and reliability
• Mean time to acknowledge and resolve incidents
• Reduction in recurring production problems
• Deployment success and rollback rates
• API, postback, webhook, and call-routing reliability
• Reporting and data accuracy
• Backup and recovery readiness
• Quality of technical documentation
• Security and access-control compliance
• Reduction in manual operational work
• Infrastructure costs relative to platform volume
• Responsiveness to internal teams, clients, and technical partners

Required Qualifications

• Three or more years of experience in operations engineering, DevOps, site reliability engineering, cloud infrastructure, systems administration, or production support.
• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience supporting Linux-based production environments.
• Working knowledge of networking, DNS, SSL certificates, firewalls, load balancing, and application security.
• Experience with relational databases and SQL.
• Experience troubleshooting REST APIs, webhooks, authentication, and third-party integrations.
• Familiarity with monitoring, logging, alerting, and incident-management tools.
• Experience with scripting languages such as Python, Bash, JavaScript, or PowerShell.
• Understanding of source control, deployment pipelines, and release management.
• Strong troubleshooting, documentation, and communication skills.
• Ability to prioritize incidents based on business and revenue impact.
• Availability to participate in an on-call rotation.

Preferred Qualifications

• Experience in ad-tech, mar-tech, affiliate marketing, lead generation, pay-per-call, telecommunications, or SaaS.
• Familiarity with SIP, VoIP, dialers, call-tracking platforms, routing systems, and phone-number provisioning.
• Experience with containers, infrastructure as code, and automated deployment tools.
• Experience with Docker, Kubernetes, Terraform, GitHub Actions, or similar technologies.
• Familiarity with payment processing, usage-based billing, reconciliation, and commission systems.
• Experience working with real-time bidding, ping-post, lead distribution, or high-volume transactional systems.
• Understanding of TCPA-related controls, consent records, DNC suppression, data privacy, or regulated marketing environments.
• Experience with security audits, disaster-recovery testing, and compliance documentation.

Ideal Candidate

The ideal candidate:

• Takes ownership instead of waiting for someone else to fix the problem.
• Remains calm and methodical during high-impact incidents.
• Understands the difference between applying a temporary fix and eliminating a root cause.
• Communicates technical problems clearly and directly.
• Recognizes that production reliability is a business and revenue responsibility.
• Automates repetitive work whenever practical.
• Documents systems so the company is not dependent on one person’s memory.
• Protects security and stability without creating unnecessary bureaucracy.
• Is comfortable working in a fast-moving entrepreneurial environment.
• Can manage competing priorities while maintaining attention to detail.

Site Reliability Engineer (SRE) / Production Support Engineer

Experience: 5–10 Years

Location: Hyderabad

Work Mode: Face-to-Face Drive

Shift: Rotational Shifts

Job Description

Looking for an experienced SRE / Production Support Engineer with strong experience in application and production support, incident management, monitoring, troubleshooting, and cloud operations.

Key Skills

Production Support, Incident Management, Splunk, APM, SLI/SLO, Cloud, Kubernetes, Docker, Terraform, Linux/Windows Administration, Shell Scripting and Python.

Good understanding of production deployments, batch monitoring, network/load balancing, and troubleshooting is required.

Candidates from SRE, Production Support, Application Support, Cloud Operations, or DevOps backgrounds are preferred.

We are looking for a hands-on Senior AWS Cloud Engineer to lead the infrastructure build, optimization, automation, and production deployment of a Multi-Agent AI Chatbot Platform hosted on AWS. The development environment is already in place, and the successful candidate will drive the solution through testing, integrations, and production go-live.

Key Responsibilities

• Review, validate, and optimize existing Terraform code and AWS infrastructure.
• Establish and manage integrations with enterprise platforms such as ServiceNow, Workday, and other third-party systems.
• Design, build, and support secure, scalable, and highly available AWS environments.
• Implement and automate CI/CD pipelines and Infrastructure-as-Code practices.
• Lead infrastructure testing, performance tuning, and production readiness activities.
• Drive deployment and operationalization of the platform in the Production environment.
• Implement cloud governance, security, monitoring, and FinOps best practices.
• Troubleshoot and resolve complex cloud infrastructure issues.

Required Skills & Experience

• 10+ years of IT experience with strong expertise in AWS Cloud Engineering.
• Proven experience designing, deploying, and managing AWS production environments.
• Strong hands-on experience with Terraform and Infrastructure-as-Code.
• Experience with CI/CD pipeline automation and DevOps practices.
• Expertise in AWS services including VPC, IAM, EC2, S3, Lambda, CloudWatch, and networking.
• Experience in performance optimization, reliability, and cloud cost management (FinOps).
• Strong scripting and automation skills.
• Experience integrating enterprise applications through APIs and secure connectivity patterns.

Site Reliability Engineer (SRE) / DevOps Engineer (Walk-In Drive)

Location: Gurgaon Experience: 3–6 Years

About the Role

We are looking for a hands-on Site Reliability Engineer (SRE) / DevOps Engineer with strong programming and automation skills.

The role will initially involve development and automation work, helping the engineer build a strong understanding of the applications and platform. Over time, the role will expand into broader DevOps and SRE responsibilities, including CI/CD, cloud infrastructure, observability, production reliability, incident management, and operational automation.

The ideal candidate should be comfortable working with both application code and production systems and should use engineering and automation to improve reliability and reduce manual effort.

Key Responsibilities

· Develop and enhance internal applications, automation tools, APIs, utilities, and platform capabilities using Python.

· Write clean, maintainable, testable, and production-ready code.

· Participate in code reviews, debugging, testing, and technical discussions.

· Build, maintain, and improve CI/CD pipelines and automated deployment processes.

· Work with Docker and Kubernetes for application deployment and operations.

· Support on prem and cloud-based application and infrastructure deployments.

· Maintain reliable, scalable, secure, and highly available production environments.

· Implement and manage monitoring, logging, alerting, and observability solutions.

· Contribute to defining and tracking SLIs, SLOs, and error budgets.

· Troubleshoot application and production issues and perform Root Cause Analysis (RCA).

· Identify recurring operational problems and address them through automation and engineering improvements.

· Support incident response, change management, deployment governance, and disaster recovery practices.

· Maintain runbooks, SOPs, incident documentation, and technical documentation.

· Collaborate with Engineering, Product, Platform, Security, Operations, and external teams.

Technical Skills

· Strong hands-on experience with Python for development and automation.

· Experience developing scripts, APIs, integrations, utilities, or backend services.

· Good understanding of software engineering principles, debugging, logging, testing, and exception handling.

· Experience with REST APIs, JSON, Git, pull requests, and code reviews.

· Strong knowledge of Linux/Unix environments and basic Windows administration.

· Good understanding of networking concepts including DNS, TCP/IP, HTTP/HTTPS, load balancing, and firewalls.

· Experience with at least one cloud platform: AWS, Azure, or GCP.

· Hands-on experience with Docker and Kubernetes.

· Experience with CI/CD tools such as GitHub Actions, GitLab CI, Jenkins, Azure DevOps, or equivalent.

· Familiarity with Infrastructure-as-Code tools such as Terraform is preferred.

· Experience with monitoring and observability tools such as Grafana, Prometheus, Power BI, or equivalent.

· Ability to analyze logs, metrics, alerts, and traces for troubleshooting.

· Understanding of SRE concepts including SLIs, SLOs, availability, reliability, error budgets, and RCA.

· Experience with JIRA, ServiceNow, and Confluence is desirable.

Preferred Experience

· 3–6 years of experience in SRE, DevOps, Platform Engineering, Cloud Engineering, or related roles.

· Strong Python development or automation experience.

· Experience supporting applications across development, deployment, and production environments.

· Exposure to cloud-native, distributed, or production-grade systems.

· Understanding of security and compliance best practices.

· Familiarity with AI-assisted engineering tools such as GitHub Copilot, Claude Code, or similar tools.

Soft Skills

· Strong analytical and troubleshooting skills.

· Engineering and automation mindset.

· Good written and verbal communication skills.

· Effective cross-functional collaboration.

· Ownership-driven approach to problem solving.

· Ability to remain structured during production incidents.