Your qualifications:
Self motivated and proactive mindset.
Remote work experience is considered an asset.
Based anywhere in the world, quiet home office with fast internet.
Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).
Your responsibilities will include:
Answering incoming phone calls from customers to offer support
Answering support tickets to help customers and free trials (we use Zendesk)
On-boarding and setting up new accounts and winning them over from the get-go.
Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.
Advocating customers’ requests and needs across the entire company (we use Monday)
Educating about newly released features and functionality.
Contributing to our Help Center (help.limecall.com)
Continuous learning and love to implement best practices

About Purplerain Technologies INC
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● 3-5 years’ experience managing end to end Software Product Lifecycle from product
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● Proven ability to deliver projects from inception to completion and manage projects
within time and budget constraints
● Deep knowledge of Scrum project management and related experience with project
management methodologies
● Perform user acceptance testing and research to understand the end user’s needs
and experience managing release schedules and deployment strategies
● Experience working across multiple teams with excellent communication,
coordination, and organizational skills
● Communicate product and business requirements by documenting high-level
requirements and user stories
● Collaborate with the UI/ UX team to produce clear wireframes, workflows and visual
designs ready for handoff to development and QA team
● Enjoy building professional relationships and are skilled at resolving differences of
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● Knowledge of software change management principles
Required Skills:
● Have solid Product Management experience and an in-depth understanding of
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● Excellent verbal and written communication skills
● Extremely organized and focused on the high-value outcome
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commitment
● You have a start-up mentality with a “no job too small” and a “go-getter” attitude
● Candidates with past startup experience in SaaS domain would be preferred
If you think you would be a good fit, we'd love to hear from you!

