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Product Manager - Telephony

Product Manager - Telephony at MyOperator - VoiceTree Technologies · Remote only · 5 - 8 years · ₹20L - ₹25L / yr · Bootstrapped · Remote only · Posted 16 Sep 2026

MyOperator - VoiceTree Technologies's logo

Product Manager - Telephony

Vijay Muthu's profile picture
Posted by Vijay Muthu
5 - 8 yrs
₹20L - ₹25L / yr
Remote only
Skills
Telephony
Voice Over IP (VoIP)
IVR
SIP
Asterisk
CPaaS


Job Description

MyOperator's Telephony platform powers call handling, IVR routing, number/DID provisioning, and outbound dialer campaigns for over 12,000 businesses. We're looking for a Product Manager to own this domain - someone with genuine technical depth in telephony and voice systems, who can translate how these systems actually work into a clear, well-sequenced roadmap and partner closely with engineering to ship it.


This is a technical, hands-on role suited to a PM who understands the mechanics of telephony infrastructure - call routing strategies, IVR state machines, DID lifecycle management, SIP/Asterisk-based call systems and can write specs that hold up against how these systems are actually built, not just how they appear on the surface.


About MyOperator

MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.


MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.


Key Responsibility Areas

  • Own the Telephony product roadmap end-to-end - call handling, IVR/routing, DID provisioning, and outbound dialer campaigns - writing specs grounded in real system architecture and partnering closely with engineering to ship them.
  • Maintain delivery visibility and alignment across the roadmap, using tools like Jira to track progress, sequence dependencies, and keep priorities clear for engineering.


Requirements — Must Have

  • Strong technical understanding of telephony and voice infrastructure - IVR call flows and state machines, call routing strategies (round robin, simultaneous, sequential), SIP/Asterisk-based call systems, and DID/number provisioning and lifecycle management.
  • 4+ years as a Product Manager/Product Owner on a technical or infrastructure-heavy product (telephony, VoIP, messaging/CPaaS, or a comparably systems-heavy backend domain), with end-to-end ownership of a roadmap you can speak to in specifics.
  • Demonstrable ability to read and reason about backend system design - can point to specs/PRDs you've written that account for real constraints like state machines, REST APIs, webhooks, or rate limits, not just UI/wireframe-level requirements.
  • Comfortable working within engineering's own tooling (e.g., Jira) to track delivery progress and dependencies as part of the regular workflow.
  • Demonstrated ownership of predictable, high-throughput delivery on a technical roadmap, with clear outcomes you can speak to.


Requirements — Good to Have


  • Experience working with voice agents/voicebots (e.g., AI-driven call handling, IVR-to-bot handoff, conversational voice systems) — a strong plus given where our roadmap is headed.
  • Experience with WhatsApp Business API or other messaging platforms.
  • Prior exposure to outbound dialer / campaign-calling systems (OBD).
  • SQL or basic scripting ability to work directly with product/ticket data.
  • Prior experience at a CPaaS, UCaaS, or contact-center software company.


This profile is not for

  • Candidates who prefer to operate purely at the conceptual/strategy level without engaging with system architecture or engineering-level detail.
  • Candidates who aren't comfortable using ticket-tracking tools as part of their regular workflow to track delivery and dependencies.
  • Candidates without genuine, hands-on exposure to telephony systems or comparably complex technical infrastructure


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About MyOperator - VoiceTree Technologies

Founded :
2013
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.


Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.


Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.



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Vijay Muthu

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