Physical Design CAD Engineer

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled Frontend Developer to join our global automotive team. As Frontend Developer, you will be responsible for implementing features for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Frontend Development: Develop and maintain web applications using AngularJS, Angular 2+, Typescript, AG-Grid, ExtJS.

NodeJS + Express development .

UI/UX Implementation.

Testing & Code Quality: Write and execute unit tests using the Karma framework, ensuring robust and maintainable code. 

Requirements:

Technical expertise: Strong proficiency in AngularJS (Version 1) & Angular (latest Version).

Experience with Websocket technology.

Ideally familiar with NgRx, AG Grid, SVG Rendering.

Experience with Docker.

Strong analytical, communication, and organizational abilities. Easy to work with.

Familiarity with Node.js, Express.js. 

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

AngularJS, Angular (latest Version), Typescript, AG-Grid, ExtJS, Node.js, Express.js, NgRx, SVG Rendering, Docker

We are looking for a Full Stack Lead having worked on NodeJS and React with total experience of 4 to 6 years. Minimum two year of experience in NodeJS, React and Redux is required for this position.

Responsible for requirements understanding, propose architecture, detailed design, development and timely deliverables with the highest quality standards.

We are looking for Product creators who can work with minimum inputs from business and are able to deliver products quickly and with quality.

This person should have worked in Enterprise class product from scratch. Start-up experience would be highly desirable.

Tech Stack: Node.js, React.js, HTML, CSS, AWS, MySQL, MongoDB, Mix panel/Metabase, Instamojo and Razor Pay, Google Analytics, FB Pixel, SEO, Dev Ops, CI/CD, Micro services, Unit Testing

Responsibilities

·      Will be responsible for designing and developing web-based enterprise class solutions using NodeJS, React and Redux.

·      Should be expert in writing Unit Test Cases with NodeJS and React and with quality.

·      Excellent communication and presentation skills.

·      Proven experience as an individual contributor/Architect.

·      Should be able to quicky come up with system design by understanding business requirement and translate into good quality product.

·      Building reusable components and front-end libraries for future use.

·      Translating designs and wireframes into high quality code.

·      Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

Skills

·      Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

·      Thorough understanding of React.js, HTML, CSS and its core principles

·      Experience with popular React.js workflows (such as Flux or Redux)

·      Familiarity with newer specifications of ECMAScript

·      Experience with data structure libraries (e.g., Immutable.js)

·      Knowledge of isomorphic React is a plus

·      Familiarity with RESTful APIs

·      Knowledge of modern authorization mechanisms, such as JSON Web Token

·      Familiarity with modern front-end build pipelines and tools

·      Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

·      Knowledge of CI/CD and should have worked on at least one tool like Jenkins etc.

·      Ability to understand business requirements and translate them into technical requirements

·      A knack for benchmarking and optimization

·      Familiarity with GIT Technology like GitHub, Bitbucket

Desirable (Nice to Have skills):

·      Knowledge of Data analytics platform like Meta Base.

·      Good understanding of digital marketing, Google & FB Analytics, consumer funnel data tracking tools, including SEO.

·      Experience of e-commerce start up would be an added plus.

·      Scaling experience using AWS, knowledge of EBS, Docker, Kubernetes, Microservices.

·      AWS Certification would be an added plus.

·      Knowledge of Dev/Ops and should be able to set up CI/CD quickly.

·      Participation in Hackathons is an added plus.

Eligibility

BTech or MTech in Computer Science from a reputed institute, IIT, NIT, BITS Pilani, COEP (Pune), VJTI, BHU or ISM

Good knowledge on Data Structure and Algorithms.

• Make and attend necessary phone calls - inbound and outbound calls.
• Provide the required information to the customers
• Resolve any queries regarding gift delivery or transit damage.
• Maintain database by updating customer information daily
• Write communication scripts for inbound calls
• Keep the team informed about customer calls and demos regularly

Responsibilities :

• Provide Support Services to our Gold & Enterprise customers using our flagship product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
• Lead end-to-end delivery and customer success of next-generation features related to scalability, reliability, robustness, usability, security, and performance of the product
• Lead and mentor others about concurrency, parallelization to deliver scalability, performance, and resource optimization in a multithreaded and distributed environment
• Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products

Requires Skills :

• 10+ years of Experience with a highly scalable, distributed, multi-node environment (100+ nodes)
• Hadoop operation including Zookeeper, HDFS, YARN, Hive, and related components like the Hive metastore, Cloudera Manager/Ambari, etc
• Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry)
• Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps
• Linux, NFS, Windows, including application installation, scripting, basic command line
• Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
• Experience working with scripting languages (Bash, PowerShell, Python)
• Working knowledge of application, server, and network security management concepts
• Familiarity with virtual machine technologies
• Knowledge of databases like MySQL and PostgreSQL,
• Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes is a big plus

About First Principles

We are a Tech Holding Company and our portfolio companies generate millions in revenue. What is unique about FirstPrinciples is that most of our companies remain controlled and majority owned by First Principles and its team members rather than by external investors. We are proud that our design team builds world class products from India. https://firstprinciples.io/">https://firstprinciples.io/

About this Role
We are looking for an experienced UI designer to design functional and appealing web and mobile app designs, focus on user-centric products and experiences. The ideal candidate will have experience working in agile teams, with developers, UX designers, and copywriters.
You will be able to make deliberate design decisions and to translate any given user-experience journey into a smooth and intuitive interaction.

You will be responsible for:

• Creating User Interface Design, components, wireframes, prototypes, and effectively communicate your interaction ideas in all design contexts.
• Continually keeping yourself and your design team updated with the latest changes in industry’s standards.
• Following material design and design system principles.
• Focussing on design contexts, consistency, usability, brand personality, and conversational design.
• Following standard of quality design, communicate with stackholders, manage time and tasks, create original and own design.

• 3 years of experience in user interface and graphic design
• Hands-on experience creating wireframes, prototypes, logo and branding design, user interface design, visual illustrations, infographics, flyers/newsletters, and components design.
• Knowledge of gif animation, UI style guidelines, branding design
  Good understanding of design visualization i.e. color theory, visual weight, typography, iconography, patterns, grid system, responsive design etc.
  Experience using tools such as Figma, Photoshop, Sketch, Illustrator, InVision, Aftereffects.
• Knowledge of responsive grid systems.
• Creative ideas with a problem-solving mindset and are open to receiving objective criticism and improving upon it.
• Excellent communication with internal & external stakeholders

• Using the latest technologies to solve real problems for our customers at a massive scale
• Collaborating closely with other engineers as a valuable member of a cross-functional team
• Sharing your knowledge and building creative solutions while helping the team evolve best practices
• Designing, developing, and deploying backend services with a focus on high availability, low latency, and scalability
• Taking end-to-end responsibility for the services that are owned by your team, including taking part in an on-call rotation

Who you are

• A minimum of B.S. degree in Information Technology or Computer Science or 5+ years in a similar position
• Able to adapt, change and grow quickly as we scale the organization
• Passionate about engineering practices like agile, continuous delivery, test-driven development, traceability, and observability
• Growth mentality is curious and not afraid to be experimental.
• You share your ideas and continuously improve yourself and the team around you
• Solid experience as an Engineer designing, developing and maintaining API driven solutions
• Strong communication skills, high integrity, and great attention to detail

You’ll get to work with:

• Docker and Kubernetes
• Go and/or PHP
• PostgreSQL, Elastic Search, RabbitMQ
• Memcache, Redis
• Microservices architecture
• ELK, Jaeger, Prometheus & Grafana

Job Description

We are looking Senior Performance Test Engineer for Trivandrum/ Kerala Location.

Skills:

Strong development skills with knowledge on performance testing.

Prior experience of interacting with UK, EU, US clients is preferred

Knowledge on Agile & DevOps methodology

Knowledge on domain such as BFS, Mortgages is added advantage

Tools:

Primary – JMeter

Secondary – BlazeMeter, Any other commercial or open source tool

Experience:

5 to 8 Years (look for skills as opposed to experience)

 Note: Good commutation is mandatory

Roles & Responsibilities

• Assist performance test lead in all planning/co-ordination activities
• Participate in agile ceremonies as required ? Performance workload design
• Performance test scripting
• Test data preparation and data driving test scripts/sanity testing
• Test environment verification
• Test scheduling and communication
• Set-up/arrange for server side monitoring 
• Test execution and defect logging
• Primary results analysis and test reporting
• Capture lessons learnt and implement agreed improvement action items.
• Regular housekeeping of performance test assets