Java Developer

Technical Product Manager (TPM)

Location: Ahmedabad, Gujarat

Experience: 4–8 years

Team: Engineering / Product

About the Role

We’re looking for a Technical Product Manager to run execution across product, engineering, and customer-facing teams. You will own delivery, keep teams aligned, and ensure the right things ship at the right time — balancing product roadmap, customer issues, sales priorities, and platform reliability in a fast-moving startup environment.

What You’ll Do

• Own end-to-end delivery of engineering and product initiatives
• Build and maintain sprint plans, delivery timelines, and roadmaps
• Prioritize work across features, bugs, customer requests, sales needs, and infrastructure
• Work closely with engineers to translate requirements into clear execution plans
• Run Agile ceremonies (planning, stand-ups, reviews, retros)
• Track delivery, risks, and team capacity
• Communicate progress, blockers, and timelines to leadership and stakeholders
• Use data from tools like Mixpanel and monitoring systems to track delivery health

What We’re Looking For

• 4–8 years of experience with:
• 2+ years in technical project/program management
• 2+ years in software or engineering roles
• Strong understanding of Agile, SDLC, and modern product delivery
• Experience working with SaaS or product engineering teams
• Comfortable working in fast-paced, ambiguous startup environments
• Strong communication, ownership, and prioritization skills

Why This Role Matters

You’ll sit at the center of product, engineering, sales, and support — ensuring the company ships fast without breaking things, and that the right priorities always win.

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Job Description:

1. Experience in Core Java, Spring Boot.
2. Experience in microservices.
3. Extensive experience in developing enterprise-scale systems for global organization. Should possess good architectural knowledge and be aware of enterprise application design patterns.
4. Should be able to analyze, design, develop and test complex, low-latency client-facing applications.
5. Good development experience with RDBMS in SQL Server, Postgres, Oracle or DB2
6. Good knowledge of multi-threading
7. Basic working knowledge of Unix/Linux
8. Excellent problem solving and coding skills in Java
9. Strong interpersonal, communication and analytical skills.
10. Should be able to express their design ideas and thoughts.

About Wissen Technology:

Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals.

Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’.

Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.

Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.

Required Skills:

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

 Looking for a Web Developer with good hands-on Experience in Laravel.

•     Candidates have good Team Interactions.

Experience : 1 to 2 years

Responsibilities :

• Strong coding knowledge in Laravel Framework.
• Responsible for handling projects independently as well as collaboratively.
• Should be capable of handling multiple PHP projects.
• Analyse scope of work and time frame accordingly.
• Should have good analytical and problem solving skills.
• Ability to motivate teammates.
• Mentor and lead a team of junior developers.
• Provide technical guidance to development team members’

Key Skills:

Php, Laravel, MySQL, JavaScript, jQuery, HTML, CSS,DB

Added advantage to have : Code igniter, Angular

Job Types: Full-time, Walk-In preferred:immediate joinee

• Required 4+ years of experience in Java.
• Hands on professional experience using Core Java, Java Restful APIs, Gradle, Spring, Spring Boot and related frameworks.
• Hands on experience creating/consuming web services and data Data queries in SQL
• 2+ years’ experience of working with geographically dispersed teams, that fall across different time zones
• Experience with distributed architecture including web services and technologies
• Developing POCs
• Working knowledge of JIRA or other ALM tools to create a productive, high quality development environment

• Have at least 3 years work experience in Java 8 or higher / J2EE Java development.

• Have experience of agile systems development methodologies such as SCRUM
• Experience in designing the solution and implementation.
• Is a communicative, positive, outgoing and driven team player.
• Solution-oriented, see opportunities and proactively proposing new solutions, speak and write fluently in English.
• Good to have certifications in Java, Spring etc.
• Experience in Java 8.

• Experience in Spring Boot and other spring framework like Spring data, AOP etc.
• Experience in MongoDB/ Kafka / RabbitMQ etc.
• Experience in REST API
• Have worked on microservices
• Should have worked on minimum 2- 3 projects
• Experience in writing effective Unit test case for better coverage.
• Experience in writing good quality code by following code quality tools likes SonarQube etc.