IBS ENGINEER

Egnyte is seeking an experienced Sr. Software Engineer to join our Software Engineering (Infrastructure) group. The Software Engineering (Infrastructure) group builds large distributed components and services that run Egnyte’s Cloud Platform. Our code serves billions of requests per day with sub-second latency in a fault-tolerant environment. Some of the responsibilities for this group include Egnyte’s Cloud File System, Object Store, Metadata Stores, Search Systems, Recommendations Systems, Synchronization, and intelligent caching of multi-petabyte datasets. We are looking for candidates with a shared passion for building large-scale distributed systems and a keen sense for tackling complexities that come with scaling through multiple orders of magnitude.

What You’ll Do (but is not limited to)

• Design and develop highly-scalable elastic cloud architecture that seamlessly integrates with on-premises systems
• Challenge and redefine existing architectural fundamentals in order to provide next level of performance and scalability; ability to foresee post-deployment design challenges, performance and scale bottlenecks
• Work with multicultural, geographically distributed teams and closely coordinate with cross-functional teams in multiple time zones.
• Deliver enterprise-grade products to customers and continuously work with engineering team to refine products in the field
• Mentor interns and junior engineers, collaborate with Operations, and work closely with CTO on roadmap items
• Extensive penetration testing to ensure security across a hybrid deployment between public/private cloud
• Monitor and manage 3,000+ nodes using modern DevOps tools and APM solutions
• Proactive performance and exception analysis

Your Qualifications

• 5+ years of relevant industry work Experience
• Demonstrated success designing and developing complex systems
• Expertise with multi-tenant, highly complex, cloud solutions
• Experience owning all aspects of software engineering, from design to implementation, QA and maintenance.
• Experience with the following technologies: Java, SQL, Linux, Python, HBase/BigTable
• Data driven decision process
• Relies on unit testing instead of manual QA
• Knowledge of DevOps techniques
• BS or MS degree in Computer Science or related field

Bonus Skills

• Experience with Hybrid and/or on-premises solutions 
• Experience in working with AWS or GCP
• Experience with the following technologies:, Nginx, Haproxy, BigQuery, New Relic, Graphite, and/or Puppet
• Security / Governance expertise

About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visithttp://www.egnyte.com/"> http://www.egnyte.com/">www.egnyte.com

You are a great fit, if you ...

What are we looking for ?

• ... have the working knowledge of different qualitative user research methods and the understanding of quantitative research methods and a comprehensive understanding of all the stages of the user research process.
• ... are well versed in scoping user research in ambiguous problem spaces.
• ... have 2-4 years of industry experience in UX research and/or design-led research practices.
• ... have recent experience in a research role and can hit the ground running.
• ... are possessing strong communication skills with the ability to articulate and document the research data for use by the company’s various functions.

Here is how you can help us

Role & Responsibilities

• Obsess over getting immersed in the user's environment, understanding their psyche, motivations, behaviours to understand the real problems and needs.
• Own end-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Identify and apply relevant research methods to generate effective responses to the research questions.
• Independently conceptualise, plan and execute foundational, generative and evaluative studies while operating in complex organisational demands, with minimum guidance.
• Apply your expertise and knowledge of research methodologies, human factors, the user-centred design process, and statistics to product and service design in an iterative development environment.
• Help us set up the best practices to support the research team.

1. Role: IoT Application Development (Java) Skill Set:

• Proficiency in Java 11.
• Strong knowledge of Spring Boot framework.
• Experience with Kubernetes.
• Familiarity with Kafka.
• Understanding of Azure Cloud services.

1 Experience: 3 to 5 years Location: Bangalore ; Notice period : Immediate Joiners

1. Job Description: We are seeking an experienced IoT Application Developer with expertise in Java to join our team in Bangalore. As a Java Developer, you will be responsible for designing, developing, and deploying IoT applications. You should have a solid understanding of Java 11 and the Spring Boot framework. Experience with Kubernetes and Kafka is also required. Familiarity with Azure Cloud services is essential. Your role will involve collaborating with the development team to build scalable and efficient IoT solutions using Java and related technologies.

Overview:  Looking for experienced Senior Developers to work on a cross-functional team to solve real-world problems for healthcare providers around United States of America.

They will be required to use their expertise to design, build, test, and improve the features that will enable our customers to effectively run their business and provide patient care. We are looking for ideal candidates who like solving tough problems, enjoys being part of a fun team, and are tenacious.

Requirements:

• Fluent English Required, and able to provide well-articulated and reasoned explanations for when and why to apply software design patterns.

• Experience of 3 to 5 years developing using MEAN Stack

• Strong development experience using Node.JS, Express, Angularjs and Mongodb

• Experience in UX, CSS, LESS/SASS, Git, Gulp

• Agile development background is required

• Test Driven Development experience

• Cloud deployment experience is preferred, working with Google, AWS, Jenkins, Docker

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

• Provide excellent customer service to Commerce Fabric’s customers
• Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
• Updates Account Manager with any escalated issues 
• Highlights any consistent issues and themes to Technical Support Team Lead
• Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
• Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
• Troubleshooting technical errors with a modern web-based application

Qualifications: 

• Full-time bachelor’s degree
• 2-4 years of customer-facing experience with global customer exposure in a technical support role
• Ability to work in shifts outside normal business hours
• Excellent written and verbal communication skills in English with an ability to build relationships.
• Experience working with different operating systems including Windows and Mac OS
• Experience with ticketing systems Zendesk and JIRA
• Ability to work independently
• Ability to prioritize and manage several milestones and projects efficiently

• Having working experience in Service based company
• Having Engineering as bachelor degree is must
• Experience working ecommerce platform
• Soft spoken and good listener
• Good with Quant and reasoning
• Understanding of agile and scrum
• Good with commitment
• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions
• Strong proficiency with JavaScript
• Good understanding of server-side CSS preprocessors
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git

• Experience in open source technologies - Solr, Redis, Kafka
• Exposure to building & managing applications in Amazon Webservices (AWS)
• Experience in security, scalability & performance aspects of solution
• Critical Skills: 1. Java / J2EE, Spring, PostGreSQL 2. Nginx, Tomcat 3. Developing REST webservices

• Bachelor’s Degree in Computer Science or equivalent.
• 2+ years of industry experience in programming web applications, mobile and/or large-scale enterprise products.
• Knowledge of C#, ASP, .NET, MVC.
• Experience with XML, ADO/ADO.NET, LINQ, AJAX, IIS.
• Hands-on experience with SQL and relational databases.
• Experience in TFS and Visual Studio.
• Familiar with SDLC and programming design patterns.
• Familiar with Agile methodology.
• Skillful at reviewing new feature impacts on an application and recognizing potential risks.
• Detailed oriented, professional and possesses a positive work attitude.
• Communicate professionally both verbally and in writing.
• Effective time management skills.