HR Operations Intern

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

Human Resources Generalist, Mumbai, Maharashtra, India

YoE: 2 - 4 years.

About the job

We are looking for an HR Specialist to handle our HR & Admin function. You will be accountable for HR, Recruitment and Administration functions for the company.

Job Posting for Local Mumbai Applicants Only!

Immediate Joiners Only!

Responsibilities will include:

Human Resources:

• CTC structure, offer roll out
• Onboarding and coordinate technical training
• Engagement and team management activities
• Compliance (labour laws, TDS, Profession Tax, Bonus Act, Labour Welfare Fund, PF & ESIC)
• Manage policies and process compliance
• Management Reporting

Recruitment:

• Resource review and hiring plan
• Track hiring status and review recruitment reporting

Administration:

• Office infrastructure maintenance
• Legal compliances (Income Tax, Companies Act documentation, Shops and Establishments records, GST, etc)
• Accounting overview including expense management and reporting
• Coordinating and following up with vendors and partners including renewal of respective agreements

Required skills:

• Any graduate
• Microsoft Excel skills
• Excellent written and verbal communication skills
• Good at managing multiple stakeholders
• Knowledge of state labour laws and general compliances

Why should you join Big Rattle?

Big Rattle Technologies specializes into development of Mobile and Web applications. Our clients include Fortune 5000 companies. Over the past 14 years, we have delivered multiple projects for clients from various industries like FMCG, Restaurants, Banking and Finance, Automobiles, Ecommerce, Television and Broadcast Agencies. Big Rattle is ISO 27001:2022 certified.

The company offers benefits like

• Healthcare coverage
• Certification fee reimbursements
• 5-day work week
• Work from office

You will get:

1. End-to-end exposure in HR and Recruitment processes.

2. Opportunities to participate in the decision-making process and take leadership roles.

3. Opportunities to take new roles & contribute in planning & implementing HR policies.

Strong UX Design / Product Design profile

Mandatory - Minimum 9+ YOE in UX / Product Design

Mandatory - Strong portfolio of UX / Product Design works,

Team handling of UX designers and project management

Mandatory - Design Education (BDes, MDes, BFA, MFA or Similar Design Degrees)

Mandatory - Should NOT have more than 12 Years of Total Experience

Job description

Company Description

Watch Your Health is a health-tech company based in Thane, specializing in innovative digital health solutions that enhance user engagement, improve health outcomes, and drive business growth. The platform combines AI-driven tools and wellness programs to provide personalized, data-driven healthcare for individuals and corporates.

 Role Description

This is a full-time on-site role in Thane for an HR Recruiter at Watch Your Health. The HR Recruiter will be responsible for sourcing, recruiting, interviewing, and hiring candidates. They will also be involved in onboarding new employees, managing employee relations, and ensuring compliance with labor laws and company policies.

 Qualifications

Recruitment and Interviewing skills

Employee Onboarding and Employee Relations skills

Knowledge of labor laws and HR policies

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

About the job

Our goal

We are reinventing the future of MLOps. Censius Observability platform enables businesses to gain greater visibility into how their AI makes decisions to understand it better. We enable explanations of predictions, continuous monitoring of drifts, and assessing fairness in the real world. (TLDR build the best ML monitoring tool)

The culture

We believe in constantly iterating and improving our team culture, just like our product. We have found a good balance between async and sync work default is still Notion docs over meetings, but at the same time, we recognize that as an early-stage startup brainstorming together over calls leads to results faster. If you enjoy taking ownership, moving quickly, and writing docs, you will fit right in.

The role:

Our engineering team is growing and we are looking to bring on board a senior software engineer who can help us transition to the next phase of the company. As we roll out our platform to customers, you will be pivotal in refining our system architecture, ensuring the various tech stacks play well with each other, and smoothening the DevOps process.

On the platform, we use Python (ML-related jobs), Golang (core infrastructure), and NodeJS (user-facing). The platform is 100% cloud-native and we use Envoy as a proxy (eventually will lead to service-mesh architecture).

By joining our team, you will get the exposure to working across a swath of modern technologies while building an enterprise-grade ML platform in the most promising area.

Responsibilities

• Be the bridge between engineering and product teams. Understand long-term product roadmap and architect a system design that will scale with our plans.
• Take ownership of converting product insights into detailed engineering requirements. Break these down into smaller tasks and work with the team to plan and execute sprints.
• Author high-quality, highly-performance, and unit-tested code running on a distributed environment using containers.
• Continually evaluate and improve DevOps processes for a cloud-native codebase.
• Review PRs, mentor others and proactively take initiatives to improve our team's shipping velocity.
• Leverage your industry experience to champion engineering best practices within the organization.

Qualifications

Work Experience

• 3+ years of industry experience (2+ years in a senior engineering role) preferably with some exposure in leading remote development teams in the past.
• Proven track record building large-scale, high-throughput, low-latency production systems with at least 3+ years working with customers, architecting solutions, and delivering end-to-end products.
• Fluency in writing production-grade Go or Python in a microservice architecture with containers/VMs for over 3+ years.
• 3+ years of DevOps experience (Kubernetes, Docker, Helm and public cloud APIs)
• Worked with relational (SQL) as well as non-relational databases (Mongo or Couch) in a production environment.
• (Bonus: worked with big data in data lakes/warehouses).
• (Bonus: built an end-to-end ML pipeline)

Skills

• Strong documentation skills. As a remote team, we heavily rely on elaborate documentation for everything we are working on.
• Ability to motivate, mentor, and lead others (we have a flat team structure, but the team would rely upon you to make important decisions)
• Strong independent contributor as well as a team player.
• Working knowledge of ML and familiarity with concepts of MLOps

Benefits

• Competitive Salary
• Work Remotely
• Health insurance
• Unlimited Time Off
• Support for continual learning (free books and online courses)
• Reimbursement for streaming services (think Netflix)
• Reimbursement for gym or physical activity of your choice
• Flex hours
• Leveling Up Opportunities

You will excel in this role if

• You have a product mindset. You understand, care about, and can relate to our customers.
• You take ownership, collaborate, and follow through to the very end.
• You love solving difficult problems, stand your ground, and get what you want from engineers.
• Resonate with our core values of innovation, curiosity, accountability, trust, fun, and social good.

Technical knowledge

• Design and implement software components using up-to-date technologies and best practices.
• Comprehensive understanding of the REST architecture.
• Strong working experience in Angular,HTML5, CSS3
• Strong working experience in Container Orchestration Management on-premise and public cloud (Docker, Kubernetes or similar)
• Overall understanding of the Service Oriented Architecture
• Experience with widely used design patterns.
• Should possess prior experience in building distributed multi-tier applications with single sign-on.
• Continuous Integration (CI) and Automated Deployment on AWS/Azure
• Static and dynamic code quality analysis
• Should understand the dynamics of the full-stack development and guide junior team members.
• Experience in developing enterprise-scale software platforms
• Should have hands-on experience in managing releases.
• Build applications using Azure Services and deploy them on Azure Infrastructure.

Responsibilities:

• Meeting with the design team to discuss application features and design ideas.
• Researching similar application designs and user interface modules.
• Creating a website and application design mockups with enhanced UI features.
• Presenting updated front-end designs for final sign-off.
• Writing the front-end code and building the user interface.
• Debugging code errors and troubleshooting software issues.
• Conducting live application tests and tweaks.
• Updating web applications in line with user trends.

Requirements:

• Bachelor's degree in computer science or equivalent practical experience.
• Understanding of OOPS concepts, Persistence, Threading.
• Good understanding of version control system (GIT).
• Knowledgeable in data structures and algorithms.
• Good understanding of web stack and how all the pieces fit together.

• 3+ years prior experience as a UI engineer.
• Familiarity with automated testing tools including Selenium, Jasmine, and Karma.
• In-depth knowledge of user interface models, application design, and website functionality.
• Proficient with front-end languages including HTML, JavaScript, and CSS.
• Familiarity with prototyping tools including InVision Studio, Balsamiq, and Sketch.
• Advanced problem-solving skills.

Good To Have:

• Competent in developing web apps using React.
• Prior experience of working in a product-based company.

• Prior experience of working in a startup.

About Us

Rezo.ai is an AI-first and NLP-first sales & support automation platform with a mission to become the leading automation/AI platform in the world. Our team is working extremely hard to build a state-of-art automation platform. Currently, deployed with large enterprises to automates conversations across voice, email, chat, social, WhatsApp and enhancing customer experience.

QA Tester Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

QA Tester Responsibilties:

In this role, you will report to the Head Software Developer and collaborate with the engineering team. Responsibilities may include:

·       Test new and existing features, debug code (units and integration) and report errors and failures

·       Work collaboratively with the developing team to correct errors and participate in testing for product releases

·       Gathering requirements

·       Test automation and test methodology (ex: TDD or BDD)

·       Other duties as required

·       Expertise in Test case design and test case execution.

QA Tester Qualifications:

·       2+ years of experience as a QA Tester or in a related field

·       Bachelor’s degree in Computer Science or Engineering or college diploma in QA Testing

·       Experience using web based and mobile testing frameworks (ex: Selenium WebDriver)

·       Experience using version control systems (ex: Git or Mercurial) would be considered an asset

·       ISTQB- Foundation Level would also be considered an asset

·       Ability to work autonomously and in a team

·       Keen attention to detail

·       Ability to solve complex problems

·       Determination and tenacity to commit to the end when solving issues

·       Defects triage and follow up on the defects fixes.

·       Defect retesting , Regression testing and Sanity testing.

·       Worked with the developers and the functional team

·       Understanding of Business Logic

QA Tester Core Skills:

·       Problem-solving

·       Attention to detail

·       Teamwork

·       Autonomous work

·       Continuous learning

Time management

·       Concise writing

·       Flexibility

·       Critical thinking skills

·       Understanding of User Experience