Graphics Designer

• Experience in Core Java and Spring Boot.

• Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.

• Should have the ability to analyze, design, develop and test complex, low-latency client facing applications.

• Good development experience with RDBMS.

• Good knowledge of multi-threading and high-performance server-side development.

• Basic working knowledge of Unix/Linux.

• Excellent problem solving and coding skills.

• Strong interpersonal, communication and analytical skills.

• Should have the ability to express their design ideas and thoughts.

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Senior Software Engineer I - DevOps Engineer

Exceptional software engineering is challenging. Amplifying it to ensure that multiple teams can concurrently create and manage a vast, intricate product escalates the complexity. As a Senior Software Engineer within the Release Engineering team at Sumo Logic, your task will be to develop and sustain automated tooling for the release processes of all our services. You will contribute significantly to establishing automated delivery pipelines, empowering autonomous teams to create independently deployable services. Your role is integral to our overarching strategy of enhancing software delivery and progressing Sumo Logic’s internal Platform-as-a-Service.

What you will do:

• Own the Delivery pipeline and release automation framework for all Sumo services

• Educate and collaborate with teams during both design and development phases to ensure best practices.

• Mentor a team of Engineers (Junior to Senior) and improve software development processes.

• Evaluate, test, and provide technology and design recommendations to executives.

• Write detailed design documents and documentation on system design and implementation.

• Ensuring the engineering teams are set up to deliver quality software quickly and reliably.

• Enhance and maintain infrastructure and tooling for development, testing and debugging

What you already have

• B.S. or M.S. Computer Sciences or related discipline

• Ability to influence: Understand people’s values and motivations and influence them towards making good architectural choices.

• Collaborative working style: You can work with other engineers to come up with good decisions.

• Bias towards action: You need to make things happen. It is essential you don’t become an inhibitor of progress, but an enabler.

• Flexibility: You are willing to learn and change. Admit past approaches might not be the right ones now.

Technical skills:

• 4+ years of experience in the design, development, and use of release automation tooling, DevOps, CI/CD, etc.
• 2+ years of experience in software development in Java/Scala/Golang or similar
• 3+ years of experience on software delivery technologies like jenkins including experience writing and developing CI/CD pipelines and knowledge of build tools like make/gradle/npm etc.
• Experience with cloud technologies, such as AWS/Azure/GCP
• Experience with Infrastructure-as-Code and tools such as Terraform
• Experience with scripting languages such as Groovy, Python, Bash etc.
• Knowledge of monitoring tools such as Prometheus/Grafana or similar tools
• Understanding of GitOps and ArgoCD concepts/workflows
• Understanding of security and compliance aspects of DevSecOps

About Us

Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

ROLE/SKILLS:

• Design, estimate, and code new features. This is primarily a coding position.
• Architect new applications, and expand existing ones.
• Collaborate on enterprise architecture with other teams at Internet Brands.
• Investigate and fix production issues.
• Define, document, and enforce engineering standards.
• Perform code reviews of your team members’ work.
• Mentor junior engineers.
• Participate in software design discussions.
• Participate in sprint planning and other project management meetings.
• Ensure all code that goes to production is of top quality.
• Ensure existing applications are scaled to meet expected demand.
• Identify and fix gaps in system reliability, such as production monitoring.
• Continuously improve the software infrastructure, such as the deployment process.

REQUIRED EXPERIENCE:

• 4+ years with object-oriented programming in PHP.
• 4+ years with front-end technologies such as JavaScript, HTML, and CSS.
• Complex SQL queries and database schema design.
• MVC frameworks (Laravel, Yii).
• Experience with modern server components (Memcache, Redis, ActiveMQ, Solr)
• Working in a collaborative team environment using tools like JIRA and Git.
• Consuming and creating web services.
• Stable work history and an ability to collaborate effectively.

Responsibilities :

Build awesome web experiences using React.js
Plan and accommodate all mediums, screen sizes and device types
Build in flexibility and customization from the start
Internalize the user and promote good usability and accessibility in every experience
Be nimble and react quickly to changing business conditions
Work with product managers, content producers, QA engineers and release engineers to own your solution from development to production

Qualifications :

5+ years building web and/or mobile experiences with evidence of exceptional ability
Bachelor’s Degree in Computer Science or related field, or equivalent experience or other evidence of exceptional ability
Solid understanding of fundamental web technologies such as HTTP, REST, AJAX and JSON.
Strong proficiency in JavaScript / ES6, including DOM manipulation and the JavaScript object model
Thorough understanding of React.js and its core principles
Unit Testing with Jest/Enzyme
Experience with Redux
Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
Experience working with RESTful APIs
Experience with Nodejs, Expressjs or NextJs
Excellent mastery of web standards, cross-browser compatibility, accessibility and SEO.
Strong CSS skills w/ experience building responsive applications across a variety of browsers and devices using modern CSS3 techniques
Ability to identify tasks which require automation and automate them
Expert knowledge of maintaining and debugging live software systems
Prior experience with Symfony MVC frameworks desirable.

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code.

Responsibilities :

• Work with development teams and product managers to ideate software solutions

• Maintenance of Node.js Backend

• Working with MongoDB to create various features

• Troubleshoot, debug and upgrade software

• Create security and data protection settings Requirements

• Proven experience as a backend developer in Node.js or similar role

• Experience developing desktop and mobile applications

• Familiarity with common stacks

Requirements :

• Hands on experience building end to end systems

• Minimum 1 yrs of experience with Javascript, Node.js and Mongo.DB

• Good architectural & design skills

• Strong coding, data structures and algorithms

• The ability to own end to end responsibility - right from requirement to release

• The ability to produce bug-free and production grade code

• Experience and fine understanding of cross browser front end development issues

• Exhibit a deep understanding of server virtualization, networking and storage ensuring that the solution scales and performs with high availability and uptime

Roles and Responsibilities

1. Developing new features and user interfaces from wireframe models
2. Build pixel-perfect smooth UIs across both mobile platforms
3. Ensuring the best performance and user experience of the application
4. Fixing bugs and performance problems
5. Writing clean, readable, and testable code
6. Coordinating with back-end developers, designers, and the rest of the team to deliver well-architected and high-quality solutions.
7. Knowledge of native android and iOS development would be an added advantage

Desired Candidate Profile

1. Experience with React Native mobile app development
2. 2+ year of flutter development experience is recommended
3. Experience in IOS preferred
4. A strong Node and JavaScript background
5. Must have built at least two Android and/or iOS apps with Flutter
6. Understanding of the Agile development life-cycle
7. Translating UI/UX designs into code
8. Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
9. Strong understanding of design patterns over and above MVP, MVVM, and MVC
10. Ability to learn and adapt as per the requirement and ready to face new challenges
11. Advanced debugging/testing/optimization
12. Networking and integrating third-party APIs
13. Working with a version control system (i.e., Git)

Nice to Have

1. Xcode and IOS applications
2. Knowledge on Blockchain

Business development can be summarized as the ideas, initiatives, and activities that help make a business better.

The target area would be clients looking forward to Digital Marketing services. Hence includes,

• Increasing revenues
• Growth in terms of business expansion,
• Increasing profitability by building strategic partnerships and making strategic business decisions.
• Responsible for prospecting, identifying, and developing business with new customers                              
• Preparing commercials for prospective clients based on the business offering in consultation with the project manager.
• Introduce the new client to the operations team and assist the operations team to work for the new client.
• Competitor analysis: Should be aware of the work being done by the competition and come up with strategies to acquire those accounts.
• Providing management with client/market feedback.
• Ability to identify client needs and decide deliverables for the same.
• Should be self-driven, target-oriented, and passionate

Role Business

• Industry Type IT
• Functional Area Sales & Business Development
• Employment Type Full Time, Permanent
• Role Category BD / Pre Sales

Education

• UG: Any Graduate
• PG: Any Postgraduate
• Doctorate: Doctorate Not Required

Founded by IIT, Madras and Georgia Institute of Technology alumnus, this 9 year old company is fully remote with team members spread across India and the US. Over 27,000 merchants from around 100 countries are using its software to create optimized shopping experiences for their customers.

• Handling customer conversations through email and chat desk and especially in a global context
• Delivering a world-class experience and derive immense pride and satisfaction in helping people succeed

Desired Candidate Profile