Graphics Designer

 He/she should handle the complete Kolkata region and should have overall experience of all departments.

● Need Candidates from Freight forwarding industry.

● Should have minimum 10 years’ experience in Freight Forwarding services.

● Must have existing shipper base which can be diverted once onboard.

● Should be Good in preparing market reports.

● Should be Good in Client Acquisition & Retention.

NOTE :- 

Working Days - Mon to Fri (full day) & Sat (half day), [ 1&3 Sat - WFO, 2&4 Sat - WFH ]

Work Timings - 9:30 am - 6 pm

Job Summary

The Data Analyst is required to Data capture, data cleaning, data preparation, data management and data analysis and interpretations required by the Business. Handle data factory with precision and confidentiality. The role is crucial for providing actionable insights to improve teaching quality, enhance student performance, optimize business operations, and drive growth.

Essential Job Responsibilities:

Academic Data Analysis

·       Analyze student performance data from internal assessments, mock tests, and board exams.

·       Identify trends in subject-wise performance, batch-wise progress, and dropout patterns.

·       Generate reports to assist academic heads in making data-driven interventions.

·       Predict outcomes of upcoming competitive exams (JEE/NEET) based on historical data.

Business & Marketing Intelligence

·       Monitor enrollment trends, inquiry-to-admission conversions, and campaign ROI.

·       Provide insights into market behavior, location-wise performance, and competitor benchmarking.

·       Analyze fee structures, discounts, and scholarship schemes for profitability and optimization.

Operational & Centre Efficiency

·       Evaluate the performance of branches/centres using KPIs like retention rate, attendance, student satisfaction, and staff productivity.

·       Support planning for new center openings with predictive enrollment data and location-based analytics.

Technology & Automation

·       Build and maintain dashboards using BI tools (Power BI, Tableau, Excel, Google Data Studio).

·       Work closely with IT or CRM teams to ensure data accuracy and integrity across systems.

·       Automate regular reporting processes to reduce manual workload.

Strategic Decision Support

·       Support senior management with forecasting models, statistical reports, and scenario simulations.

·       Present insights in the form of structured reports, visual dashboards, or presentations.

Supervisory Responsibilities

Number of subordinate supervisors reporting to this job

N/A

Total number of employees supervised; include those directly supervised and those supervised through subordinate supervisors

N/A

Job Qualifications: 

Education

·       Bachelor’s or Master’s degree in Statistics, Mathematics, Engineering, Data Science, Computer Science, or related field.

Experience

·       Must be a highly-skilled with 3+ years of experience.

·       Demonstrate ability to successfully process all work types

Knowledge / Skills

·       Analytical skills & Critical Thinking

·       Data Visualization

·       Microsoft Excel, VBA, R , Python, Tableau, Power BI

·       Efficient in AI powered Data analysis tools

Licenses / Certifications

·       Data Analytics desirable

Working Conditions:

Virtual environment, extended length of time in sitting position, medium stress environment

Physical Demands:

N/A

 We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us – Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤 Your Role: Escalation Handling & Operations Executive

In this role, you’ll be the go-to person for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting ✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

 ✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand 🏍️ Direct involvement in ensuring customer satisfaction and operational excellence 🏆 Attractive incentives & performance-based career growth 📈 Chance to build a career in customer experience & operations management

Responsibilities will include:

• Define the brand’s marketing strategy, deliver against app brand objectives
• Drive the development and execution of integrated marketing campaigns at national/regional levels
• Develop, manage, and analyzes branding campaigns across marketing channels - offline and online
• Coordinate with agency and internal design team to execute the campaign
• Analyze campaigns and provide strategic recommendations

Attributes we value:

• Strong analytical foundation with meticulous attention to detail
• Strong verbal and written communication skills
• Strong intellectual curiosity
• Extremely organized and detail-oriented
• Proficiency in Excel

Requirements:

• Graduation/Post-Graduation from a tier-1 institute
• Demonstrative experience in executing brand campaigns
• Work-ex: 4 - 8 years

Skills :-

• Should have strong experience in Automation testing, developing and executing test cases.
• Should have strong experience in Selenium with Java
• Should have a good amount of experience working with Web Application and Mobile Application testing
• Hands-on experience on Functional, Regression, System and UAT Testing.
• Experienced with few of the Automation Testing tools : Selenium, Java, TestNG, SOAP UI/Rest API and Appium.
• Exposure to Agile Scrum, Jira or Confluence.
• Should be familiar with the Linux environment.
• Should have good written and verbal Communication Skills

• Design, build and deploy effective SSIS packages to validate, synthesize, transform customer data for integrated business planning and analytics
• Understand platform’s data model (table structures, linkages, optimal designs) for designing various planning use cases
• Review and analyse the data provided by customers along with its technical/functional intent and interdependencies
• Participate in the technical design, data requirements gathering and making recommendations on best practices, in case of inaccurate or missing data
• Design and automate the data loading and insights generation process with intelligent checks and balances for sustained value delivery
• Create and execute test plans,document issues and track progress at resolving issues.

We are looking for a self-driven, passionate Android developer who can join our mission in building a product that solves real problems in the simplest and most elegant manner possible. We want to make financial services inclusive and accessible to all.

Welcome aboard if:

- You have done Android development with Kotlin and some state management frameworks for at least 1 year

- You push the code to Git before you leave the office

- You take pride in building the features and take end-to-end ownership

- You love Agile and believe in writing more than enough tests, code reviews, and iterative development