Engineering Manager

Ontrac Solutions is a leading technology consulting firm specializing in cutting-edge solutions that drive business transformation. We partner with organizations to modernize their infrastructure, streamline processes, and deliver tangible results.

Our client is actively seeking a Conversational AI Engineer with deep hands-on experience in Google Contact Center AI (CCAI) to join a high-impact digital transformation project via a GCP Premier Partner. As part of a staff augmentation model, you will be embedded within the client’s technology or contact center innovation team, delivering scalable virtual agent solutions that improve customer experience, agent productivity, and call deflection.

Key Responsibilities:

• Lead the design and buildout of Dialogflow CX/ES agents across chat and voice channels.
• Integrate virtual agents with client systems and platforms (e.g., Genesys, Twilio, NICE CXone, Salesforce).
• Develop fulfillment logic using Google Cloud Functions, Cloud Run, and backend integrations (via REST APIs and webhooks).
• Collaborate with stakeholders to define intent models, entity schemas, and user flows.
• Implement Agent Assist and CCAI Insights to augment live agent productivity.
• Leverage Google Cloud tools including Pub/Sub, Logging, and BigQuery to support and monitor the solution.
• Support tuning, regression testing, and enhancement of NLP performance using live utterance data.
• Ensure adherence to enterprise security and compliance requirements.

Required Skills & Qualifications:

• 3+ years developing conversational AI experiences, including at least 1–2 years with Google Dialogflow CX or ES.
• Solid experience across GCP services (Functions, Cloud Run, IAM, BigQuery, etc.).
• Strong skills in Python or Node.js for webhook fulfillment and backend logic.
• Knowledge of NLU/NLP modeling, training, and performance tuning.
• Prior experience working in client-facing or embedded roles via consulting or staff augmentation.
• Ability to communicate effectively with technical and business stakeholders.

Nice to Have:

• Hands-on experience with Agent Assist, CCAI Insights, or third-party CCaaS tools (Genesys, Twilio Flex, NICE CXone).
• Familiarity with Vertex AI, AutoML, or other GCP ML services.
• Experience in regulated industries (healthcare, finance, insurance, etc.).
• Google Cloud certification in Cloud Developer or CCAI Engineer.

 We are looking for skilled and motivated Software Engineers to join our growing team and work on cutting-edge projects with leading Japanese company in Japan. This role involves full-cycle system and application development across various domains including finance, healthcare, public systems, and web technologies. Candidates will be engaged in both frontend and backend development, database management, testing and end-to-end system integration from requirement gathering and analysis to deployment and maintenance.

About the role:

We are looking for a PHP developer, responsible for the development and maintenance of the Websites, CMSs, Services, APIs and MySQL databases (writing procedures and complex queries). The developer will be a part of a full-stack team of engineers.

You will be responsible for -

● Hands on experience in Core PHP and MySQL Database.

● Good experience of relational databases, database keys and joins.

● Clear understanding of Object Oriented Programming, CSS, HTML layout.

● Strong experience in JavaScript, Ajax, Jquery and secure REST API.

● Strong skills in JSON parsing as well as XML for fetching data into the application

● Good knowledge of the application deployment process using FTP.

● Basic knowledge of Unix Command / environment

● Should be able write the code independently.

● Knowledge of PHP frameworks and CMS.

● Candidate should be able to follow Best Practices as they apply to coding Languages

● Collaborate with cross-functional teams to define, design, and implement features.

● Unit-test code for robustness, including use cases, usability, and general reliability.

● Identify and correct bottlenecks, work on bug fixing and improving application

performance

● Continuously discover, evaluate, and implement new technologies to maximize

development efficiency

● Must have specific experience and ability to understand business requirements and

translate them into technical / coding requirements.

● Proficient in understanding of code versioning tools, such as Git.

● Must have strong communication skills and be able to think out of the box to

implement defined business logic with minimal impact and revisions.

● Contribute in all phases of the development lifecycle.

Qualification & Experience:

● Engineering Graduate or Post Graduate.

● BS degree in Information Technology, Computer Science or equivalent

● 3 Years of Professional Experience.

Qualification & Experience:

● Engineering Graduate or Post Graduate.

● BS degree in Information Technology, Computer Science or equivalent

● 3 Years of Professional Experience.

• Our health products’ engineering team that works on initiatives fuelling the growth of our recent health retail insurance products
• Collaboration across cross-functional stakeholders to ensure delivery timelines are met
• Implementing product engineering best practices, and evangelizing them within the org
• Your Experience Across The Years in the Roles You’ve Played -
• 6 years of technology experience (at least 2 years in direct engineering management)
• Managing a 5-15 member engineering team in an agile product org
• Track record of collaborative working with multiple stakeholders
• Planning and analysis with effective communication skills