Data engineer

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Who We Are

At Airtribe, we’re building an AI-first upskilling platform for working professionals. From product managers to backend engineers, our programs are now deeply integrated with AI tools, hands-on projects, and real-world use cases to prepare learners for the future of work.

We’re not just teaching AI, we’re embedding it into every aspect of our programs. With live, workshop-style sessions led by experts from top companies like Microsoft, Meta, Razorpay, Coinbase, Gojek, and Uber, learners get more than theory; they get practical, career-ready skills.

Over 5000+ professionals have already leveled up with us, and we’re backed by top investors like Better Capital, 640 Ventures, and Kunal Shah. As we scale, we’re looking for teammates who understand the power of AI and are excited to drive this new wave of upskilling.

What You’ll Do

🌟 Engage and Inspire:

• Connect with potential learners, answering their queries and sharing the value of our programs.
• Help them make informed decisions by matching their goals with our offerings.

📞 Lead the Way:

• Follow up with leads promptly, maintaining a positive and engaging tone throughout the admissions journey.

🤝 Build Relationships:

• Establish meaningful connections with prospects, understanding their aspirations and guiding them towards the right programs.

💡 Share Insights:

• Capture valuable feedback during interactions and collaborate with our marketing team to refine campaigns.

📋 Stay Organized:

• Maintain accurate records of your interactions in our systems to ensure seamless communication and tracking.

🌍 Network and Expand:

• Represent Airtribe at networking events, fostering connections with potential prospects.

💬 Consultative Selling:

• Focus on understanding learners’ needs and offering consultative solutions rather than pushy sales tactics.

What You Bring

• Excellent verbal and written communication skills to articulate ideas clearly and connect effectively.
• A proven track record in business development or sales (experience in product selling is a plus).
• The ability to build and maintain relationships with prospects and internal teams.
• Confidence in delivering impactful presentations and explaining the benefits of our programs.
• Self-motivation and adaptability to thriving in a dynamic startup environment.
• Strong organizational skills with keen attention to detail.
• Familiarity with tools like Microsoft Office, Google Sheets, and CRMs.
• Prior experience or internships in business development or sales are a bonus.

Why Join Us?

✨ Competitive Salary & Incentives

📈 Opportunities for Professional Growth

🤝 Collaborative and Dynamic Work Culture

🏥 Comprehensive Medical Insurance

Join us in shaping the future of upskilling and making a real impact. 🌟

#BusinessDevelopment #Hiring #JoinAirtribe #SalesJobs

EXCITED ABOUT YOUR TASKS?

● Liaise with clients to understand role requirements to source the most suitable candidates 

● Source, screen and compile a shortlist of qualified candidates for various technical roles 

● Screen the candidates to ensure we put forward the best quality candidates to clients 

● Recruit senior IT profiles, with a focus on functional expertise 

●Communicate with hiring managers to understand vacancy requirements fully

● Establish a strategy to deliver suitable candidates on time 

● Build and develop relationships with both clients and candidates to provide a high level of client and candidate service 

● Connect and coordinate with external vendors to support hiring needs 

● Serve the business at a very deep and high touch level 

WHAT WILL YOU NEED TO SUCCEED? 

● 3+ year of full life-cycle IT Recruiting Experience, in either an agency or corporate setting 

● Familiarity with different selection methods (screening, interviews, assignments) 

● Excellent follow-up skills and ability to work independently and collaboratively in a hands-on, fast-paced environment with a high degree of ambiguity 

● Must have Strong Knowledge of IT Technologies and skills 

● Experience in handling multiple vendors. 

● Great interpersonal and communication skills 

● MBA in human resources or similar relevant field 

Role- Software Development Engineer-2

As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.

Top Skills

• You write high quality, maintainable, and robust code, often in Java or C++ or C#
• You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
• You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.
• Roles & Responsibilities
• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
• You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
• You recognize and use design patterns to solve business problems.
• You understand how operating systems work, perform and scale.
• You continually align your work with Amazon’s business objectives and seek to deliver business value.
• You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
• You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
• You communicate clearly with your team and with other groups and listen effectively.

Skills & Experience

• Bachelors or Masters in Computer Science or relevant technical field.
• Experience in software development and full product life-cycle.
• Excellent programming skills in any object-oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
• Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
• Proficiency in SQL and data modeling.

About Amazon.com

“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos

Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.

We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

About Amazon India

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.

We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched http://www.amazon.in">www.amazon.in for shoppers in India. With http://www.amazon.in">www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In just over a year of launching our India operations, we have expanded our offering to over 18 million products across 36 departments and 100s of categories! Our philosophy of working backwards from the customers is what drives our growth and success.

We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India.

Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can - Work Hard, Have Fun and Make History.

• Job Title:- HR – Executive
• Experience:- Min. 2 years’ experience
• Job Location:- Opp. Sola over bridge, Ahmedabad
• Number of Vacancy:- 01, Sunday week off
• Notice Period:- Can join less than a month

Job Description:-

• Reviewing resumes and applications.
• Conducting recruitment interviews and providing the necessary inputs during the hiring process.
• Working with recruitment agencies to source for candidates for specific job positions.
• Coordinating with consultants and candidates for scheduling appointments with the management team for sourcing.
• Conducting first round of telephonic interview for the candidates to schedule interviews.
• Maintaining HR records, such as those related to compensation, Personnel files, etc.
• Communicating and explaining the organization's HR policies to the employees.
• Follow up of confirmation records statutory obligations - PF, ESIC, taxes, gratuity, LTA, bonus, etc.
• Preparation of salary statement.
• Handling the full and final settlement of the employees.
• General Administration.
• Preparing and submitting all relevant HR letters/documents/certificates as per the requirement of employees in consultation with the management.
• Recording, maintaining and monitoring attendance to ensure employee punctuality.
• Conducting employee orientation and facilitating newcomers joining formalities.
• Maintaining and regularly updating the master database (personal file, personal database, etc.) of each employee.
• Resolving grievances or queries that any of the employees have.
• Escalating to the right level depending on the nature of the grievance or issue.
• Conducting exit interviews for employees and recording them accordingly.
• Reviewing job descriptions for all positions at regular intervals and updating them in consultation with the respective managers.
• Engaging with employees on a regular basis to understand the motivation levels of people in the organization.