Conversational Design Specialist at Mihup · Kolkata, Bengaluru (Bangalore) · 2 - 10 years · ₹20L - ₹75L / yr · Raised funding · Posted 16 Jul 2026
Lead Conversation Designer (Automotive)
Team: Design / Conversational Experience
Location: Kolkata or Bangalore
Type: Full-time A UI/UX design leadership role centered on conversational AI. Owns the end-to-end in-cabin user experience.
About Mihup
Mihup is an enterprise Voice AI platform powering contact centers and automotive, with our own ASR, NLU, TTS, wake-word, Private LLM, and G2P models built for India's linguistic reality — 20+ Indian languages with heavy Hindi-English code-mixing, accents, and dialects. We serve 500+ enterprises, our in-car assistant ships with OEMs like Tata Motors, and in early 2026 we partnered with Qualcomm to run voice AI directly on-device on the Snapdragon Digital Chassis. We build our models in-house, end to end.
The Role
We're hiring a design leader to own the entire conversational and interaction experience of Mihup's in-car voice assistant. You'll define who the assistant is, how it talks, and how voice works together with the screen and the wider cabin — so that every interaction feels natural, effortless, safe, and delightful for drivers and passengers, across 20+ Indian languages.
This is a UI/UX role at its core, applied to conversational AI. You'll blend conversation design, voice UX, and multimodal interaction design, and you'll be the person responsible for enhancing the in-cabin experience end to end — from the assistant's persona and dialog to onboarding, discovery, and everything a user hears and sees.
If you have a UI/UX pedigree and you've shipped a conversational AI product, and you want to shape how people talk to their cars, this is that role.
What You'll Do
- Design end-to-end conversation flows for in-car tasks — navigation, media, climate, calls, vehicle controls, and proactive assistance — including turn-taking, prompts, confirmations, and graceful error recovery and repair.
- Define and steward the assistant's persona and voice — its personality, tone, and character — and keep it consistent and culturally natural across 20+ Indian languages and code-mixed speech (transcreation, not literal translation).
- Own the multimodal in-cabin experience: coordinate voice with the IVI screen, instrument cluster, HUD, and ambient/haptic feedback so the whole cabin feels like one coherent experience.
- Design for safety and low cognitive load — hands-free, eyes-free interaction that minimizes driver distraction, following automotive HMI and driver-distraction guidelines.
- Craft all conversational content and microcopy — prompts, responses, onboarding, discovery, and help — and the patterns and guidelines others follow.
- Design the full user journey: onboarding, feature discovery (helping users learn what they can say), personalization, and proactive, context-aware assistance.
- Partner tightly with the GenAI/LLM, NLU, and TTS teams — shape system prompts and behavior, define intents and entities from a UX lens, and guide how the assistant should sound (pacing, prosody, expressiveness).
- Run user research and usability testing — including in-vehicle or simulated-driving sessions — analyze real conversation logs to find friction, and iterate continuously.
- Prototype and communicate designs — flows, sample dialogs, and interactive prototypes — and align OEM / Tier-1 partners and internal teams around them.
- Establish the conversation-design system: patterns, standards, and documentation that scale across features, languages, and vehicle programs.
KPIs You'll Own
- Task-completion / success rate for in-cabin interactions
- User satisfaction (CSAT) and perceived naturalness and ease of use
- Driver-distraction and safety measures (glance time, hands-free success)
- Adoption and engagement — feature discovery and repeat use
- Error-recovery / repair success — how gracefully misunderstandings are handled
- Consistency and quality of the experience across languages
What We're Looking For (Required)
- A strong UI/UX design pedigree with hands-on experience designing a conversational AI product — voice assistant, chatbot, or similar.
- Proven conversation design / VUI design skills: dialog flows, prompt and response writing, persona design, and error handling.
- Excellent writing and microcopy craft — conversation design is fundamentally writing.
- Solid UX fundamentals: user research, usability testing, information architecture, and interaction design.
- Experience designing multimodal experiences (voice together with screen).
- A working understanding of conversational AI / LLM capabilities and limits, enough to design feasible, grounded experiences.
- A portfolio demonstrating shipped conversational or voice experiences.
- The ability to lead design direction and collaborate across engineering, product, and external partners.
Nice to Have (Preferred)
- Automotive / in-car HMI experience and familiarity with driver-distraction and cognitive-load guidelines.
- Designing across multiple languages / localization — ideally Indic and code-mixed — including transcreation of persona and tone.
- Familiarity with prototyping and conversation-design tools (Figma; Voiceflow or similar).
- Experience with LLM-based / generative assistants — prompt design and guardrails from a UX perspective.
- A track record collaborating closely with ASR, NLU, and TTS teams.
Why This Role
- Own the whole experience. You define the persona, the conversation, and the entire cabin interaction of an assistant shipping with OEMs like Tata Motors — not a single screen.
- Shape a new design space. How millions of drivers and passengers talk to their cars, by voice, across 20+ Indian languages, is largely uncharted.
- A rare design mandate: voice-first, multimodal, safety-critical, and multilingual — with real users in real cars.
- Design meets frontier GenAI, with an engineering team that can actually build what you design.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Mihup
About
Founded in June 2016 and headquartered in Kolkata. Mihup is a leading Conversation Intelligence platform for boosting contact center performance. Built on proprietary ASR technology, Mihup offers the best blend of accuracy, speed and cost-effectiveness. Mihup is an ISO 27001-certified company and ensures world-class information security standards. The conversation intelligence platform of Mihup has handled over 100 million interactions for customers ranging from small businesses to enterprises across domains like BFSI, BPOs, e-commerce, logistics, and automobiles. We are backed by Accel Partners and Ideaspring Capital.
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Roles & Responsibilities
To drive design excellence for the assigned digital customer journeys (app & web) by leading a team of designer(s) and owning the end-to-end design and testing strategy for these journeys. The role partners closely with business/product stakeholders, product management and analytics teams to identify customer pain points, prototype new-age (including AI-led) design concepts, validate design hypotheses through structured testing (A/B, moderated/un-moderated research) and institutionalize design system adherence across the assigned journeys, while managing the design talent within the team.
Minimum required Accountabilities for this role
- Own the end-to-end design vision and strategy for the assigned business POD's digital journeys (app & web)
- Lead, guide and manage the Design & Testing Member(s) in the POD, including performance management and capability building
- Partner with the POD Lead, Product Managers and Business stakeholders to translate product strategy into intuitive design solutions
- Drive user research (moderated/un-moderated) and synthesize customer pain points and expectations into actionable design interventions
- Define and drive the A/B testing and experimentation roadmap for POD journeys in partnership with testing/analytics teams
- Champion adoption and governance of the organization's design system across the POD
- Guide the team on prototyping (including AI-based tools) of new concepts, backed by user research and industry best practices
- Track, review and report design impact using customer experience (CX) metrics and behavioural data, and continuously identify improvement opportunities
Additional Accountabilities pertaining to the role
- Represent design in cross-functional forums, product reviews and stakeholder governance meetings
- Benchmark journeys against industry, competitor and emerging design/AI trends
- Contribute to design operations, process improvement and design system evolution at the organization level
MAJOR CHALLENGES
- Balancing fast-paced digital delivery timelines with rigorous, research and data-backed design decisions
- Driving design consistency and design-system adherence across multiple, concurrently evolving customer journeys
- Influencing cross-functional stakeholders to prioritize design/UX interventions
- Building, mentoring and scaling a high-performing design and testing team
DECISIONS
- Final design direction and sign-off for POD journeys prior to development handoff
- Prioritization of the design and testing roadmap within the POD
- Selection of design variations to be tested and the success metrics used to evaluate them
Other Information
- Total Team Size: As per POD design team structure (between 3 to 13)
- Number of Direct Reports: 1–2 (Design & Testing Member(s))
- Number of Indirect Reports: As applicable, through the POD structure
- Number of Outsourced employees: As applicable, through the POD structure
- Number of locations: 1 (Head Office)
- Number of products: As per POD journeys assigned
Ideal Candidate
1.Strong Product Design & Usability Testing Lead Profile, with end-to-end ownership of digital customer journeys
2.Mandatory (Experience 1) - 5+ years of relevant design experience, with hands-on experience designing and scaling digital customer journeys for app and web platforms in a high-growth, digital-first environment
3.Mandatory (Experience 2) - 1+ years leading, mentoring and managing designers as direct reports, including performance management and capability building
4.Mandatory (Experience 3) - Owning end-to-end design vision and strategy for assigned journeys, including final design direction and sign-off prior to development handoff
5.Mandatory (Experience 4) - Strong experience in building, governing and driving adoption of design systems across multiple teams or journeys, not just consuming an existing design system
6.Mandatory (Experience 5) - Defining and driving A/B testing and experimentation roadmaps in partnership with analytics or testing teams, including selecting design variations and the success metrics used to evaluate them
7.Mandatory (Tech skill 1) - Hands-on prototyping of new concepts using AI-based design and prototyping tools
8.Mandatory (Company) - Top B2C digital-first product environment with high-volume app and web journeys
9.Mandatory (Education) - Bachelor's or Master's degree in Design (UX/UI, Interaction Design, HCI) or a related field from a recognised design institute (like NID, IIT, NIFT, Srishti etc)
10.Mandatory (Portfolio) - Strong portfolio of end-to-end journey design for app and web, design system work, and research or experimentation outcomes with measurable impact
Apply here:
The Mandate: Lead the Generative AI revolution at Habuild.
Habuild is the world’s largest online yoga community, reaching over 1.8 Crore users. We are fully bootstrapped, profitable, and growing at a triple-digit YoY rate. We are looking for an elite Product Manager (GenAI) to join our core team in Bangalore and take full ownership of our AI-driven wellness initiatives.
About the Role: You will build the intelligence layer that guides millions through their daily health journey. This is a Zero-to-One ownership role at the intersection of consumer psychology, conversational AI, and wellness. You won’t just be managing a roadmap; you will be architecting the conversational solutions that make our platform intuitive, empathetic, and impactful for a non-tech-savvy audience (45+).
Key Responsibilities:
- Own the GenAI Vision: Identify high-impact conversational use cases (e.g., personalized coaching, subscription handling, habit-reinforcement) and define the roadmap from ideation to public launch.
- Technical Architecture: Collaborate with engineering to select and integrate the GenAI stack, including LLMs (OpenAI, Anthropic, Gemini), RAG pipelines, and vector databases, ensuring a balance between performance, latency, and cost.
- Prompt Engineering & Data: Work hands-on with chat logs and documentation to perform iterative prompt engineering and build retrieval pipelines that ensure contextual accuracy.
- Design Trustworthy Flows: Craft on-brand conversational experiences, including fallback logic and escalation triggers, ensuring our AI feels human and supportive.
- Data-Driven Iteration: Define KPIs (resolution rate, accuracy, user satisfaction), interpret complex data, and run high-velocity experiments to optimize the user experience.
Skills & Experience:
- Experience: 4-10 years of total product management experience, with at least 1 year building Generative AI or NLP-based products (chatbots, virtual assistants).
- Technical Fluency: Familiarity with LLM APIs, vector databases, and RAG frameworks. You are comfortable discussing technical logic (Python, prompt engineering) with our engineering team.
- User-Centered Design: Strong empathy for the user; ability to craft intuitive experiences for people who aren't "tech-savvy."
- Quality Ownership: A high bias for shipping polished, reliable solutions. You have an eye for edge cases, hallucinations, and unintended behaviors.
- Communication: A clear, concise communicator who bridges the gap between engineering, customer care, and leadership.
The "Habuild" Experience: To truly align with our mission, we ask that you experience our platform firsthand. During the process, we encourage you to join our free yoga program via habit.yoga and share your feedback on how we can improve.
Why Join Habuild?
- Real Impact: Your AI products will directly improve the well-being of millions who rely on us every morning.
- True Ownership: You define the vision, the stack, and the roadmap. No VC red tape—just pure execution.
- Compensation: We offer a top-tier cash salary and substantial ESOPs.
- Mission-Driven: Join a profitable, fast-scaling movement where your work is visible and meaningful from Day 1.
Location: In-office (Bangalore)
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Full Stack Developer - Averlon