Associate Lead - Data Scientist ( Python, AL/ML), Tier 1 college only

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

• Design and develop high-volume, low-latency applications for mission-critical systems and deliver high-availability and performance
• Create well-designed, testable, efficient code
• Participate in all phases of the development life-cycle
• Assist in the preparation and production of releases of software components
• Ensure designs are in compliance with specifications
• Investigate alternatives and technologies and present them for architectural review, in order to support continuous improvement
  
  

Requirements:

• 0.5 - 2 years of experience working with mobile development
• Min. 1-year experience in Flutter Development
• Deployed at least 1 app
• Have experience with Flutter for both iOS and Android.
• Familiarity with RESTful APIs, GraphQL APIs
• A degree is not a constraint
  
  

We are looking for an HR Recruiter to manage our full cycle recruitment, from identifying potential hires to interviewing and evaluating candidates.

HR Recruiter responsibilities include sourcing candidates online, updating job ads and conducting background checks. If you have experience with various job interview formats, including phone screenings and group interviews, and can help us recruit faster and more effectively, we’d like to meet you.

Responsibilities

• Design and update job descriptions
• Source potential candidates from various online channels (e.g. social media and professional platforms like WorkIndia, Naukri.com etc.)
• Craft recruiting emails to attract passive candidates
• Screen incoming resumes and application forms
• Interview candidates (via phone, video and in-person)
• Advertise job openings on company’s careers page, social media, job boards and internally
• Send job offer emails and answer queries about compensation and benefits
• Participate in job fairs and host in-house recruitment events
• Handle the documentation of the employees

Requirements and skills

• Proven work experience as an HR Recruiter or similar role
• Experience with sourcing techniques
• Excellent verbal and written communication skills
• Excellent grasp on English
• Graduate/ Post- graduate in Human Resources Management, Organizational Psychology or relevant field

• Proxy Incident Management
• DLP Incident Management
• Support to SOC Incidents
• Miscellaneous Security Activities (Management of documentation- Policies/Procedures/ Guidelines etc.)