GSuite Sales

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Frontend Developer (React + Expo) — Job Description

Experience: 6–12 Years

Type: Full-time

About the Role

We're looking for a talented Frontend Developer with React and Expo experience to join our product team. You'll own the frontend across web and mobile, crafting intuitive interfaces and seamless user experiences using a shared React codebase.

Key Responsibilities

• Build and maintain responsive web interfaces using React.js
• Develop cross-platform mobile experiences using React Native with Expo
• Translate Figma/design mockups into pixel-perfect, accessible UI components
• Manage application state using Redux, Zustand, or Context API
• Integrate REST APIs and GraphQL endpoints
• Ensure consistent performance and UX across browsers, iOS, and Android
• Participate in code reviews, sprint planning, and design discussions

Required Skills

• 6–12 years of frontend development experience
• Strong proficiency in React.js and React Native
• Hands-on experience with Expo (managed or bare workflow)
• Solid command of JavaScript / TypeScript
• Experience with CSS-in-JS, Tailwind CSS, or styled-components
• Familiarity with React Navigation or Expo Router
• Understanding of responsive design and mobile-first principles
• Experience consuming REST APIs

Nice to Have

• Experience with Next.js for web
• Knowledge of EAS Build and OTA updates
• Familiarity with animation libraries (Reanimated, Framer Motion)
• Basic understanding of CI/CD and app store deployments

What We Offer

• Competitive salary and equity
• Flexible remote-first work culture
• Learning & development budget
• Collaborative, low-ego team environment

Strong sales executive profile

Mandatory (Experience 1): Must have 7+ years of hands-on B2B sales experience, preferably selling SaaS products or platforms

Mandatory (Experience 2): Must have experience in doing end to end Hunting / New Business Acquisition, including prospecting, pitching, negotiation, and deal closure

Mandatory (Experience 3): Must have experience of managing the complete sales cycle independently — research, outreach, client meetings, solution pitching, proposal handling, and closing.

Mandatory (Experience 4): Strong communication, presentation, negotiation, and objection-handling skills with experience engaging with mid to senior-level stakeholders

Mandatory (Experience 5): Experience in pipeline building & CRM usage, maintaining accurate forecasts, sales funnel tracking, and performance reporting.

Mandatory (Company): B2B SaaS Product comPreferred Companies

Salesforce, Oracle, Zoho CRM, Keka, Zaggle, Pine Labs (non-prepaid card roles only), Advantage Club, Reward Gatewaypanies

Job Brief

• We are looking for a detail-oriented SEO Analyst to manage and optimize all search engine optimization initiatives. The role focuses on improving organic search visibility, driving qualified traffic, and enhancing website performance across major search engines.
• You will be responsible for executing SEO strategies including keyword research, content optimization, technical SEO, link building, and performance analysis. The ideal candidate will work closely with content, development, and marketing teams to ensure SEO best practices are consistently implemented.

Responsibilities : 

• Execute and optimize SEO strategies to improve organic rankings and search visibility
• Conduct SEO audits and analyze website performance to identify issues and opportunities
• Collect, track, and analyze organic search data, traffic trends, and keyword performance
• Optimize website content, metadata, internal linking, and landing pages for search engines
• Perform ongoing keyword research, discovery, expansion, and optimization
• Research and implement SEO recommendations based on search engine guidelines and algorithm updates
• Analyze competitor SEO strategies, content performance, and backlink profiles
• Develop and execute effective link-building and outreach strategies
• Collaborate with development teams to ensure SEO best practices are implemented in newly developed or updated code
• Work with content and editorial teams to drive SEO-focused content creation and optimization
• Recommend improvements to website architecture, URL structure, internal linking, and on-page elements
• Manage and optimize Google My Business (GMB) profiles, including local SEO optimization and regular posting
• Monitor and improve local search visibility and map listings
• Implement Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) strategies to enhance visibility in AI-powered and conversational search results
• Requirements & Skills
• Proven experience in SEO or as an SEO Analyst
• Strong understanding of organic search principles and search engine algorithms
• Hands-on experience with SEO tools such as Google Search Console, Google Analytics, and keyword research tools
• Experience conducting technical SEO audits and on-page optimizations
• Working knowledge of HTML, CSS, and JavaScript and their impact on SEO
• Familiarity with backlink analysis and link-building best practices
• Understanding of content optimization and SEO-driven content strategy
• Knowledge of local SEO, including Google My Business optimization
• Awareness of Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO)
• Ability to analyze data, identify trends, and provide actionable insights
• Up-to-date knowledge of SEO trends, algorithm updates, and best practices
• Bachelor’s or Master’s degree in a quantitative, analytical, or test-driven field (preferred)

Salesforce QA Lead

Exp: 10+ years

Location: Hyderabad

Work mode: 5 Days work from office

Employment type: Contract

Job Description:

·        10+ years of experience leading manual testing efforts, developing test plans, and managing defect lifecycle to ensure high-quality software delivery.

·        Experience in Salesforce Automation testing.

·        Create, review, and execute detailed test plans, test cases, and test scenarios based on functional and business requirements.

·        Strong knowledge of QA testing methodologies that cover all aspects of software testing, including functional testing, UI/UX testing and usability testing.

·        Collaborate with multiple stakeholders to ensure thorough understanding of requirements.

Required Skills:

• Proven development experience on smartphone platforms.
• Hands-on experience on React Native Framework, including React JS, React Native, and JavaScript.
• Extensive programming experience with at least one programming language such as Swift, Java, JavaScript.
• Deep familiarity with iOS or Android development.
• Familiarity with RESTful APIs
• Familiarity with code versioning and CI/CD tools like Git, SVM, Jenkins.
• Must have worked on at least one app that is published in AppStores.

We are looking for a talented Social media manager to administer our social media accounts. You will be responsible for creating original text and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals.

As a Social media manager, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively.

Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.

• Perform research on current benchmark trends and audience preferences
• Design and implement social media strategy to align with business goals
• Set specific objectives and report on ROI
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
• Monitor SEO and web traffic metrics
• Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews
• Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Stay up-to-date with current technologies and trends in social media, design tools and applications

• Proven work experience as a Social media manager
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Solid knowledge of SEO, keyword research and Google Analytics
• Knowledge of online marketing channels
• Familiarity with web design
• Excellent communication skills
• Analytical and multitasking skills
• BSc degree in Marketing or relevant field

• 3+ years demonstrated experience in the Testing Web & mobile applications.
• 1+ Years of experience in Js based Web application testing. (Like: Angular Js, Vue Js, react js)
• Create and maintain API-based automation test scripts using tools like J meter, SoapUI or Postman
• API Automation using Soap UI/Rest assured / Postman (Mandatory)
• Create and maintain API specific test plans
• Conducting Performance and Load tests on the API's and provide detailed report and analysis on metrics like Breakage point etc.
• Participate in creating and clarifying User Stories, and in planning Sprints.
• Maintaining all the testing artefacts in SharePoint.
• Updating test management tools (JIRA / Bugzilla etc) so that the current status of the project can be known at any time by stakeholders.
• Issue tracking, analysis and reporting.
• Excellent verbal and written communication skills.

Intro

Develop the brand guidelines and graphics for product and marketing assets. The individual will also own the design of visual assets for marketing of the product across touchpoints.

What will you do
Develop and strengthen brand assets including style and brand guidelines

Deliver high-quality, on-brand graphics to support a superior customer experience.

Maintain a set of design best practices and guidelines to reduce and minimize production efforts

Produce creative assets including graphics, templates, and layouts and visual standards for marketing activities across multiple channels. These include web, social media, events, email campaigns, and other activations.

Support your design work using insights from quantitative data and site metrics, segmentation and customer feedback

Quality control to ensure accuracy and a high creative bar.

Present work to team and key stakeholders for review, feedback, and approval.

Digital platform design experience and understanding for cross platform design guidelines.

What will you need

Bachelor's degree in design/relevant disciplines or equivalent work experience.

Proficiency with full Adobe creative suite

Extensive knowledge of Graphic Design, Print Design/Layout, Web Design and Development, with experience in design/development for both mobile and desktop applications.

Ability to drive the design process by independently defining requirements, scoping projects and prioritizing tasks.

Demonstrated strong visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography.

What would be a bonus

Prior experience working in a fast-growth Startup

Prior experience working in eCommerce related startup