GSuite Sales

• Strong UX-focused Product Design Profile
• Mandatory (Experience 1) - Must have 5+ YOE in Product Design, with a focus on UX Research, Designs and Design Operations, primarily in the B2B domain
• Mandatory (Experience 2) - Must have strong experience with Large-scale B2B Enterprise products
• Mandatory (Designation) - Must be Lead or above designation in Current role
• Mandatory (Team Management) - Must have atleast recent 1+ YOE as a Team Lead
• Mandatory (Portfolio) - Must have strong B2B Products Case Studies for Complex B2B Enterprise level applications, with multiple connected modules (Dont want just simple UI screens in portfolio)
• Mandatory (Company) - Large-Scale B2B SaaS / Enterprise-level Products

Preferred

• Preferred (Experience) - Automotive, Retail or Dealerships domain experience

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

About Klevu:

Klevu is a discovery experience suite that revolutionises online shopping. It provides a range of SaaS based solutions, that are deep rooted in AI-ML technology and delivered via cloud for online retailers. Klevu is a global Finnish company that prides in diversity, great team, excellent partner network and global customer footprint. Learn more from www.klevu.com

Experience: 5+ years

Location: Ahmedabad, Gujarat

Responsibilities:

• Build, scale and maintain various services on the Klevu platform
• Design and develop solutions for business needs on the Klevu platform

Must have skills:

• 4+ years on experience with Java
• Experience in Web application development on Spring framework
• Experience working with database technologies – RDBMS or NoSQL
• Ability to communicate effectively within and outside the engineering team
• Familiar with agile software development process

Nice to haves:

• Experience in Hibernate, MySql, Redis, ActiveMQ or Kafka
• Experience in UI Frameworks like Jquery, React, Angular or equivalent
• Experience in REST API development
• Experience in debugging issues and checking production logs
• Experience working in eCommerce and/or SAAS startups
• Experience working with microservices architecture

What we offer:

• Being part of one of the most exciting search technology company from Nordics with global footprints
• Work with a team in 3 continents (North America, Europe, Asia)
• Excellent work culture, hands-on, result oriented
• Good salary and flexible hours

• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Requirements:

• 10+ years of software development experience in java.
• Knowledge of multiple front-end languages and libraries (e. g. HTML/ CSS, JavaScript/Typescript, XML, jQuery)
• Familiarity with RESTful APIs.
• Experience with Micro Services based architecture
• Experience with Angular 5 Angular 8 and/or experience with React JS
• Strong debugging/troubleshooting skills.
• Good understanding of SDLC, Agile methodologies
• Proven experience as a Full Stack Developer.
• Experience developing desktop and mobile applications
• Familiarity with common stacks Knowledge of multiple back-end languages (e. g. C#, Java, Python) and JavaScript frameworks (e. g. Angular, React, Node.js )Familiarity with Docker and Kubernetes
• Familiarity with databases (e. g. MySQL, PostgreSQL), web servers (e. g. Tomcat, Apache).
• Excellent communication and ability to lead a 5-10 member team

Responsibilities:

• Responsible for the entire development process for the Internal IP (e.g. Quality Fusion)
• Work with development teams and product managers to ideate software solutions
• Analyzing user requirements, envisioning system features and functionality.
• Design, build, and maintain efficient, reusable, and reliable codes by setting expectations and features priorities throughout the development life cycle.
• Working with Senior leadership and stakeholders to present ideas and solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIsTest software to ensure responsiveness and efficiency in troubleshooting, debug and upgrade software
• Create security and data protection settings.

Job Summary

• Candidates must have knowledge of converting PSD/Figma/Xd into HTML(WordPress) with custom bootstrap coded.
• Must have knowledge of WordPress page builders like Elementor, DIVI, Beaver Builder or Visual Composer and able to customize WordPress plugins if needed.

• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
• Experience designing and developing responsive design websites.

• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.
• Ability to convert comprehensive layouts and wireframes into working HTML pages.

• Strong understanding of PHP back-end development

Key Skills
Wordpress, WooCommerce. Elementor, PSD/Figma/Xd to HTML, Bootstrap

• 6+ months of proven experience as a Data Scientist or Data Analyst
• Understanding of machine-learning and operations research
• Extensive knowledge of R, SQL and Excel
• Analytical mind and business acumen
• Strong Statistical understanding
• Problem-solving aptitude
• BSc/BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or other quantitative field is preferred