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Sahaj is an artisanal software engineering firm, built on the values of trust, respect, curiosity, and craftsmanship, delivering purpose-built solutions to drive data-led transformation for organisations. Founded in the year 2014 on the idea of reducing exploitation, the firm strives to be fair to people both inside and outside the organisation as we do our business.

At Sahaj, people's collective stands for a shared purpose where everyone owns the dreams, ideas, ideologies, successes, and failures of the organisation - a synergy that is rooted in the ethos of honesty, respect, trust, and equitability. We strive for creativity and simplicity to create and deliver technology-based solutions that provide our customers a competitive advantage. Our emphasis on craft makes us different. We create purpose-built solutions with laser-sharp focus to solve the unique problems of our clients.

At Sahaj, we address challenging solutions in software and data engineering by leveraging AI, ML, and data science to unlock the full potential of data. We combine artisanal autonomy and expertise with first principles thinking to inspire brilliance.

Sahaj has transformed organisations across a spectrum of industries such as automotive, ed-tech, and out-of-home, accelerated their data journey by leveraging data and platform engineering and combining the power of data science.

Robylon AI – Agentic Automation for Scalable Customer Support and Business Workflows

Robylon AI is a next-generation agentic AI platform that empowers businesses to automate over 90% of their customer queries and operational workflows across key communication channels; including chat, email, voice, and ticketing; while maintaining 99% accuracy from day one. Designed for scale, speed, and adaptability, Robylon combines the intelligence of large language models with the robustness of human-in-the-loop oversight to deliver enterprise-grade automation without requiring an in-house AI team.

Unlike traditional bots, Robylon operates as an agentic AI worker, meaning it can understand user intent, trigger actions across platforms, adapt to product updates, and continuously learn with minimal intervention. The system is plug-and-play, allowing deployment within minutes and integrations with existing tools and systems. Businesses can automate complex, multi-stage tasks and respond to customers in natural language, across multiple languages, and without scripting every possible input.

One of Robylon’s key differentiators is its transparent pay-per-resolution model. Instead of paying for seats or vague automation tiers, companies only pay for successful outcomes; making ROI instantly measurable and aligning cost with value. With this model, companies typically reduce support costs by 30% or more, while freeing up internal teams from repetitive, low-value tasks.

Key features include:

Agentic AI Workers that mirror human workflows

No-code automation builder for fast task recording and deployment

Multichannel support (chat, email, voice, tickets)

Scheduler and bulk action tools to manage high volumes efficiently

Actionable analytics for continuous optimization

Robylon is ideal for customer support teams, product-led growth companies, operations, HR, and marketing teams looking to scale their services without scaling headcount. As AI becomes central to enterprise growth, Robylon positions itself as a mission-critical tool for forward-thinking teams that want to enhance productivity, improve customer experience, and make intelligent automation a core business advantage.