UniAthena

The Admissions Counsellor will serve as a trusted advisor to working professionals exploring higher education and upskilling opportunities. The role focuses on understanding each learner’s career goals, offering informed program guidance, and ensuring a smooth transition from enquiry to enrollment. This is a consultative, relationship-driven position that requires professionalism, strong communication skills, and the ability to support adult learners in making informed decisions.

Key Responsibilities

• Engage with prospective learners—primarily experienced professionals—through calls, email, and digital platforms to understand their academic and career aspirations.
• Provide personalized guidance on program suitability, learning pathways, fee structures, and enrollment procedures.
• Conduct meaningful conversations to assess the learner’s background and recommend programs aligned with their career progression.
• Build and maintain strong relationships through consistent follow-up and professional communication.
• Manage the end-to-end admissions cycle, ensuring timely application processing and a seamless learner experience.
• Maintain accurate and detailed records of all interactions and lead movements in CRM systems.
• Collaborate with academic, support, and operations teams to ensure smooth onboarding for newly enrolled candidates.
• Provide feedback to internal teams regarding learner expectations and market trends.
• Uphold Uni Athena’s communication standards and represent the brand with credibility and empathy.

Required Skills & Qualifications

• Bachelor’s degree in any discipline; postgraduate qualification is an advantage.
• Prior experience in admissions, counselling, customer success, EdTech, or consulting preferred.
• Excellent verbal and written communication skills suited for interacting with mid-career professionals.
• Strong listening, analytical, and advisory abilities.
• Ability to manage multiple leads, prioritize tasks, and meet deadlines without compromising relationship quality.
• Professional demeanor with a commitment to learner-centric service.
• Proficiency in CRM tools and digital communication platforms.