UniAthena
https://uniathena.comAbout
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The Admissions Counsellor will serve as a trusted advisor to working professionals exploring higher education and upskilling opportunities. The role focuses on understanding each learner’s career goals, offering informed program guidance, and ensuring a smooth transition from enquiry to enrollment. This is a consultative, relationship-driven position that requires professionalism, strong communication skills, and the ability to support adult learners in making informed decisions.
Key Responsibilities
- Engage with prospective learners—primarily experienced professionals—through calls, email, and digital platforms to understand their academic and career aspirations.
- Provide personalized guidance on program suitability, learning pathways, fee structures, and enrollment procedures.
- Conduct meaningful conversations to assess the learner’s background and recommend programs aligned with their career progression.
- Build and maintain strong relationships through consistent follow-up and professional communication.
- Manage the end-to-end admissions cycle, ensuring timely application processing and a seamless learner experience.
- Maintain accurate and detailed records of all interactions and lead movements in CRM systems.
- Collaborate with academic, support, and operations teams to ensure smooth onboarding for newly enrolled candidates.
- Provide feedback to internal teams regarding learner expectations and market trends.
- Uphold Uni Athena’s communication standards and represent the brand with credibility and empathy.
Required Skills & Qualifications
- Bachelor’s degree in any discipline; postgraduate qualification is an advantage.
- Prior experience in admissions, counselling, customer success, EdTech, or consulting preferred.
- Excellent verbal and written communication skills suited for interacting with mid-career professionals.
- Strong listening, analytical, and advisory abilities.
- Ability to manage multiple leads, prioritize tasks, and meet deadlines without compromising relationship quality.
- Professional demeanor with a commitment to learner-centric service.
- Proficiency in CRM tools and digital communication platforms.
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We don’t just build software—we incubate dedicated engineering teams. From designing systems to shaping team structures and organizational strategy, we enable our clients to launch and scale products that are relevant today and resilient for the future.
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Founded by product professionals, we bring a strong product mindset into services. We’re driven by curiosity, continuous learning, and a passion for building great software the right way.
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