NPS Prism

NPS Prism

Title: Manager – Software Engineering 

Last Updated: November 2024 

Reports to: Head – Engineering  

Company Profile: 

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. 

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally.  

Position Summary: 

NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a fantastic opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future. 

Job Description: 

We are seeking an experienced and highly motivated Manager – Software Engineering specializing in React JS, Java Script, Springboot, Docker, Kubernetes, ORM frameworks, .NET frameworks, C# frameworks, Modern UI libraries, MS Azure, agile development methodology and PostgreSQL databases to join our dynamic team. The ideal candidate will have a strong background in the above technology stack to solve real-world problems and create highly scalable applications. 

Key Responsibilities: 

• Drive technical decision-making and architectural discussions, ensuring that solutions are scalable, reliable, and maintainable. 
• Hands on experience in React JS to create highly scalable applications. 
• Conduct regular code reviews and provide hands-on technical guidance and support to team members. 
• Work closely with the engineering leadership team to continuously improve development processes, tools, and methodologies. 
• Guide the software development team in delivering timely releases of features, enhancements, and fixes, while ensuring high-quality standards. 
• Implement and optimize efficient processes, scalable tools, and resource allocation to achieve productivity goals. 
• Drive and deliver results on both business-defined and self-initiated projects. 
• Engage in people development and management, including recruiting new talent, retaining existing talent, and planning/executing staff development activities. 
• Maintain a solid understanding of the impact of software releases on the business and client base. 
• Ensure products are extensible, scalable, highly available, and feature excellent UI/UX. 
• Lead and manage two teams of 8-10 globally dispersed developers, providing mentorship, guidance, and support to ensure the delivery of high-quality software solutions. 
• Provide organizational leadership, managing cross-functional project teams for major product initiatives and fostering a culture of innovation and continuous improvement. 
• Facilitate positive and effective communication within the development team and across the company. 
• Participate in technical strategic planning, refinement, execution, and contribute to the establishment of the company’s technical vision. 
• Continuously improve internal tools and libraries, share best practices, and promote team best practices like unit testing and code reviews. 
• Report regularly to the management team on work progress, timelines, updates, staffing issues, and any challenges to on-time releases. 
• Forecast, manage, and adhere to an annual budget. 
• Maintain a high level of project quality and ensure timely delivery of projects. 
• Collaborate with cross-functional teams including Product Management, Quality Assurance, and DevOps to define and deliver product roadmaps and project plans. 
• Collaborate with other company leaders, managers, marketing, sales, and users to define application requirements and necessary modifications. 

Responsibility Breakdown: 

• Individual Contribution - 25% – Hands on work with help team build salable applications. Work on understanding current tech stacks and maintaining the existing applications. 
• Technical Architecture – 25% - Work on creating scalable architecture for our cutting edge SAAS applications and bring industry knowledge to ensure we are cutting edge.  
• People Management – 25% - Work on mentoring and coaching team. 
• Stakeholder Management and Collaboration – 25% - Works with product leadership and other stakeholders.  

Qualifications: 

• Education:  
• Bachelor's or master's degree in computer science, engineering, or a related field. 

• Experience: 
• 7 to 10 years of hands-on software development experience using JavaScript and Modern UI Libraries. 
• 3-5 years of experience in React JS 
• Experience with .NET and C# frameworks. 
• 3 to 5 years of experience in a technical leadership role, managing software engineering teams. 
• Proven track record of delivering complex software projects on time and within budget. 
• Experience with Docker, Kubernetes, ORM frameworks, and PostgreSQL databases. 
• Strong understanding of clearing, business, and capital markets. 

• Skills: 
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders. 
• Strong problem-solving and analytical skills, with a focus on results. 
• Proactive and self-motivated, with a passion for technology and innovation. 
•  

Preferred Qualifications: 

• Experience with cloud platforms (AWS, Azure, GCP). 
• Familiarity with agile development methodologies.