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This information about Leaf Soft Pvt Ltd is important. This will help us show you better matched candidates.

Founded

2016N/A

Type

Products & ServicesN/A

Size

6-50 employeesN/A

Stage

Raised fundingN/A
About the company
%3Cp%3E%3Cstrong%3ETeamleaf%20Software%20Private%20Limited%3C%2Fstrong%3E%3C%2Fp%3E%0A%3Cp%3ETeamleaf%20Software%20Private%20Limited%20is%20a%20mobile%20Internet%20company%20focusing%20on%20Indian%20C2C%20e-commerce%20market.%20We%20have%20an%20online%20shopping%20app%20named%20ForeverShop.%20The%20app%20is%20doing%20well%20in%20the%20market%2C%20at%20the%20same%20time%20the%20brand%20value%20and%20downloads%20have%20been%20growing%20constantly.%20%26nbsp%3BThe%20app%20is%20an%20advance%20technology%20platform%20with%20a%20goal%20to%20assists%20millions%20of%20small%2Findividual%20merchants%20in%20India%20to%20pursue%20their%20dreams%20of%20owning%20a%20free%20online%20shop.%20The%20app%20is%20hassle%20free%20and%20commission%20free.%20We%20have%20a%20dedicated%20team%20of%20marketing%2C%20design%20and%20development%20experts%20in%20India%20and%20China%20who%20are%20working%20together%20for%20the%20sole%20purpose%20of%20making%20the%20customer%20and%20seller%20experience%20the%20best.%20With%20the%20power%20of%20social%20network%2C%20SAAS%20tools%2C%20big%20data%2C%20and%20artificial%20intelligence%2C%20we%20help%20our%20customers%20to%20build%20the%20business%20network%20and%20transform%20their%20business%20grows%20vastly.%3C%2Fp%3E%0A%3Cp%3EThe%20Team%20has%20been%20consistently%20coming%20up%20with%20lot%20of%20creative%20new%20features%20to%20address%20the%20unmet%20needs%20of%20Indian%20sellers.%20We%20believe%20using%20our%20talents%2C%20global%20vision%2C%20with%20new%20technology%20we%20not%20only%20innovate%20the%20retail%20business%20in%20India%20by%20ourselves%20but%20also%20with%20you.%3C%2Fp%3E%0A%3Cp%3E%26nbsp%3B%3C%2Fp%3E%0A%3Cp%3EWhy%20joining%20us%3A%3C%2Fp%3E%0A%3Col%3E%0A%3Cli%3EA%20Startup%20which%20is%20growing%20rapidly%20and%20the%20business%20Model%20has%20been%20proved%20so%20successful%20globally%20including%20China%2C%20US%20and%20other%20countries.%3C%2Fli%3E%0A%3Cli%3ETeamleaf%20Software%20Private%20Limited%20is%20a%20Coolest%20Startup%2C%20and%20has%20a%20very%20strong%20team%20with%20lot%20of%20experience%20and%20great%20co-founders%20and%20also%20raised%20funds%20from%20great%20Investors.%3C%2Fli%3E%0A%3Cli%3EJoin%20us%2C%20enjoy%20your%20work%20while%20learning%20and%20grow%20together%20with%20our%20team%20and%20whole%20company.%3C%2Fli%3E%0A%3Cli%3EFind%20your%20strength%2C%20and%20realize%20you%26rsquo%3Bre%20potential.%20We%20will%20help%20you%20to%20find%20his%2Fher%20unique%20strengths%2C%20make%20growth%20plan%20with%20the%20company.%20Training%20and%20learning%20are%20provided%20regularly.%3C%2Fli%3E%0A%3Cli%3EWe%20have%20a%20mixed%20culture%20of%20India%2C%20China%2C%20and%20U.S%20to%20let%20people%20exchange%20views%20and%20beliefs%20openly.%20You%20can%20learn%20a%20lot%20of%20things%20across%20different%20culture%20people.%3C%2Fli%3E%0A%3C%2Fol%3E
People hiring at this company
Naresh Reddy
Hiring at Leaf Soft Pvt Ltd
Company cities
Jobs at this company

Senior Customer Service Manager

Founded 2016
Products and services
6-50 employees
Raised funding
multi-tasking
Excellent communication skills
handles pressure
able to lead a team
Location icon
Bengaluru (Bangalore)
Experience icon
3 - 4 years

Job Description • Explain and help the customer how to set up the app and sell online platforms such as Facebook, WhatsApp etc… • Take care of all the customer service queries which includes- Resolves the problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Answer calls professionally to provide information about the app, obtain details of complaints. • Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Follow up to ensure that appropriate actions were taken on customers' requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Need to create the standards and customer service guide and needs to analyse regularly, how it is performing and make changes if needed. Skills Required: • Minimum 3 years of experience in customer service • Good communications skills • Ability to listen and active problem solving skills • Good interpersonal skills • Ability to handle pressure. • Should be fluent in Hindi and English. (Knowing any south language is an advantage) • Ability to stay calm and reply to customer queries • Good Management Skills. • Able to manage multi tasks at a time • Should be a hard worker

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