Laundryheap

Description:

Founded in 2014, Laundryheap is the leading global on-demand laundry & dry-cleaning service. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 13 countries, including the UK, the USA, and the UAE. We aim to grow further, and we want you to be part of it!

We are looking for an experienced User Experience Researcher to join our Global Product team.

You’ll make a difference:

Reporting to the Head of Product, you will be part of a dynamic and fast-paced environment and work with cross-functional teams to research, design, build, and roll out customer- and internal-facing products that deliver the company’s vision and strategy.

Key responsibilities:

• Discovery Research: Lead qualitative and quantitative research studies, including surveys, online customer interviews, and analysis of internal feedback sources.
• Data Analysis: Utilize modern analytics tools and SQL to derive meaningful patterns and insights from research data.
• Collaboration: Work closely with product managers, designers, and engineers to integrate research findings into the product development lifecycle.
• User Testing: Conduct usability testing sessions to evaluate prototypes and existing features, ensuring high effectiveness and user satisfaction.
• Reporting: Present research findings and actionable recommendations to stakeholders, enabling evidence-based decision-making.
• Documentation: Develop and maintain detailed research documentation, including participant recruitment criteria, research questions, study guides, and findings reports.
• Strategic Influence: Provide user-centered insights to influence product strategy and roadmap decisions. Facilitate workshops and brainstorming sessions based on research findings to foster design and product innovation.
• Market Research: Conduct supplementary market research to provide a comprehensive view of the competitive landscape.

Requirements:

• Experience: Minimum 2 years in user research or a similar role within the tech industry.
• Methodological Expertise: Proficiency in qualitative and quantitative research methods, including customer interviews, surveys, usability testing, and data analysis using SQL and analytics tools.
• Analytical Skills: Strong ability to distill complex data into clear, actionable insights.
• Communication: Excellent verbal and written communication skills, with the ability to effectively present findings to diverse audiences.
• Proactive Mindset: Self-starter with the ability to take initiative in a fast-paced, collaborative environment.

Work Schedule and Patterns:

• 9-hour shift (8 working hours)
• 5 days a week
• Shift timings: 1:30 pm to 10:30 pm IST, i.e., 9 am to 6 pm BST
• Location: Bengaluru
• Office-based role

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!