Leapfrog

As a Lead Artificial Intelligence Engineer at Leapfrog Technology, you will be at the forefront of shaping the future of data-driven solutions. You'll lead a talented team, drive the development of innovative AI projects, and work collaboratively across functions to turn complex business challenges into actionable insights.

Key Responsibilities:

● Leadership Excellence: Lead and inspire a team of AI Engineers and Data Scientists, fostering a culture of innovation, collaboration, and continuous growth.

● End-to-End Ownership: Take full ownership of the AI project lifecycle, from ideation and design to development, deployment, and maintenance.

● Technological Innovation: Explore and assess emerging technologies to enhance the performance, maintainability, and reliability of AI systems.

● Engineering Best Practices: Apply robust software engineering practices to AI, including CI/CD pipelines, automation, and quality assurance.

● Architectural Leadership: Collaborate with technology experts to make informed architectural decisions, and ensure thorough technical documentation.

● Risk Mitigation: Proactively identify and address project risks, conduct root cause analysis, and implement preventive measures.

● Cross-functional Collaboration: Engage closely with cross-functional teams, including business stakeholders, product managers, software engineers, and data engineers, to deliver impactful data-driven solutions.

● Continuous Learning: Stay at the cutting edge of data science, ML, and AI developments, and leverage emerging technologies to solve complex business problems.

● Mentorship and Growth: Coach and motivate team members, identify training needs, and foster their professional development.

● Organizational Excellence: Actively uphold and promote the company's culture, processes, and standards to ensure consistent excellence in our work.

Job requirements

Education and Experience:

• A degree (Masters preferred) in Computer Science, Engineering, Artificial Intelligence, Data Science, Applied Mathematics, or related fields.
• Minimum 6+ years of hands-on experience in AI/ML or Data Science, preferably in real industry settings, with a track record of building data products that have positively impacted customer satisfaction and revenue growth.

Technical Skills:

• Proficiency in a wide range of Machine Learning techniques and algorithms, with the ability to apply advanced analytics methods, including Bayesian statistics, clustering, text analysis, time series analysis, and neural networks on large-scale datasets.
• Expertise in at least one specialized area of application, such as Computer Vision or Natural Language Processing (NLP). (NLP Expertise preferred)
•  Strong programming skills in Python, including expertise in the data ecosystem (Numpy, Scipy, Pandas, etc.) or equivalent skills in languages like R, Java, Scala, or Julia, with a focus on producing production-quality code.
• Hands-on experience with popular ML frameworks like Scikit-Learn, PyTorch, or TensorFlow.
• Expertise with Generative AI and Large Language Models (LLMs) along with their implementation in real-life applications.
• Experience building end-to-end ML systems (MLOps).
• Experience in deploying code in web frameworks such as Flask, FastAPI or Django.
• Experience working in a cloud environment like AWS, Azure, or GCP for ML work.
• Good grasp of SQL/NoSQL databases and scripting skills, particularly within analytics platforms and data warehouses.
• Good grasp of software engineering concepts (SDLC, Version Control, CI/CD, Containerization, Scalability and so on), programming concepts, and tools/platforms like Git and Docker.
• Bonus: Experience with Big Data technologies such as Apache Spark, Kafka, Kinesis, and cloud-based ML platforms like AWS SageMaker or GCP ML Engine.
• Bonus: Experience with data visualization and dashboard tools like Tableau or Power BI.

    Soft Skills:

• Highly motivated, self-driven, entrepreneurial mindset, and capable of solving complex analytical problems under high-pressure situations.
• Ability to work with cross-functional and cross-regional teams.
• Ability to lead a team of Data/AI professionals and work with senior management, technological experts, and the product team.
• Excellent written and verbal communication skills, comfortable with client communication.
• Good leadership skills - ability to motivate and mentor team members, ability to plan and make sound decisions, ability to negotiate tactfully with the client and team.
• Results-oriented, customer-focused with a passion for resolving tough technical and operational challenges.
• Possess excellent analytical and problem-solving abilities.
• Good documentation skills.
• Experienced with Agile methodologies like Scrum/Kanban

Leapfrog is on a mission to be a role model technology company. Since 2010, we have relentlessly worked on crafting better digital products with our team of superior engineers. We’re a full-stack company specializing in SaaS products and have served over 100 clients with our mastery of emerging technologies.

We’re thinkers and doers, creatives and coders, makers and builders— but most importantly, we are trusted partners with world-class engineers. Hundreds of companies in Boston, Seattle, Silicon Valley, and San Francisco choose us to gain speed, agility, quality, and stability, giving them an edge over their competitors.

We are seeking a highly skilled Salesforce Developer to enhance our customer engagement capabilities by upgrading our Legacy Chat to Enhanced Chat. The ideal candidate will have hands-on experience with Salesforce Service Cloud and Sales Cloud, coupled with a strong understanding of Omni-Channel and Live Agent functionalities.

This role requires proven expertise in Apex, Lightning Web Components (LWC), JavaScript, HTML, SOQL, and SOSL, with the ability to design and implement scalable, high-quality Salesforce solutions that drive customer success.

Essential Duties & Responsibilities

• Focus on delivering high-quality, functional solutions on the Salesforce.com platform using Apex, Lightning Web Components (LWC), SOAP, and REST APIs.
• Lead the migration from Legacy Chat to Enhanced Chat, ensuring a seamless transition for users and customers within Service Cloud and Sales Cloud.
• Design and implement Omni-Channel and Omni-Flow configurations to optimize customer service workflows and routing.
• Perform deployment, testing, and documentation of Salesforce features, enhancements, and integrations.
• Collaborate closely with product owners, engineering teams, and business stakeholders to define, clarify, and implement both functional and non-functional requirements for new and existing backlog items.
• Train and support end-users on implemented Salesforce features and planned solutions to ensure adoption and efficiency.
• Investigate, scope, and plan the implementation of assigned epics and backlog items, leveraging deep Salesforce platform expertise to model, document, and justify scalable, maintainable solutions.

Desired Outcomes

• Lead the migration from Legacy Chat to Enhanced Chat within Service Cloud and Sales Cloud, ensuring a seamless, scalable, and user-friendly transition for both customers and internal teams.
• Design, build, and deploy Enhanced Chat configurations, including Omni-Channel and Omni-Flow setups, to optimize response times, routing efficiency, and overall customer engagement.
• Execute deployment, testing, and documentation of Salesforce features, enhancements, and integrations, maintaining high standards of quality, performance, and compliance with best practices.

About you

• Minimum 5 years of hands-on experience with coding on the Salesforce Platform using Apex, Visualforce, Lightning / Aura Components, Javascript, HTML, REST/SOAP API etc.
• Minimum 2 years of hands-on experience creating Flows
• Minimum 2 years of experience with Omnichannel and Live Agent Chat
• Minimum 2 years of experience with Sales, Service Cloud

Required Education / Certificates / Experience

• Bachelor of Science or equivalent preferably in Computer Science / Computer Engineering / Electrical Engineering
• Salesforce Platform Developer I certification