Genesis HR services
https://genesishrservices.inAbout
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Jobs at Genesis HR services
Key Responsibilities
- Develop and maintain the enterprise architecture framework for Service Management, ITSM, and Assurance domains.
- Lead a team of Senior Architects to define and implement solutions aligned with the Target Architecture.
- Provide technical leadership and guidance across projects and architectural initiatives.
- Ensure valuestream architectures comply with Enterprise Architecture standards, including coordination with CoEs and other architecture areas.
- Support organization-wide initiatives such as Portfolio IT prioritization and vertical alignment from an architecture perspective.
- Collaborate with CoE leads to define E2E strategy views, target architectures, and roadmaps.
- Report directly to the Chief B2B Architect.
Required Skills and Experience
- Proven experience as an Enterprise Architect in the telecommunications industry.
- Deep knowledge of service management and ITSM frameworks (e.g., ITIL), including customer segments and contract types.
- Expertise in B2B assurance domain, including reactive and proactive incident management, OLA tracking, and inventory management.
- Experience with complex B2B large enterprise products and contract onboarding processes.
- Hands-on experience with BSS/OSS architecture transformation and delivery.
- Familiarity with Telecommunication business models, processes, and industry standards (e.g., TM Forum).
- Strong communication skills, capable of engaging from C-level executives to implementation teams.
- Expertise in ServiceNow architecture design is strongly preferred.
- Knowledge of software modeling tools and documentation (e.g., UML, PlantUML, MKDocs, LeanIX).
- Experience working within Agile (SAFe) environments using tools like Jira.
- Basic understanding of cloudification, virtualization, and containerization technologies.
- Software development and application development background is a plus.
- Fluent in English; German language skills are a bonus but not mandatory.
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