Roles & Responsibilities Participate in 12×7 shifts working with a global team in follow the sun model. ( No Graveyard or Night Shift) Provide remote infrastructure support for our SaaS, PaaS, IaaS products across globally distributed data centres Automate OS and application deployments using tools such as WDS, Cobbler and Puppet Conduct regular patch management and system maintenance to ensure the health of platforms/servers Set up health checks for systems & applications in monitoring tools like Zabbix, Nagios, SolarWinds etc Troubleshoot and fix issues meeting SLA’s and operational standards Manage incidents and escalations as per policies/procedures to meet incident management and uptime SLAs Liaise with engineering teams for RCA’s, permanent resolutions on issues using tickets and chat conference rooms Identify repetitive tasks and automate using Bash / Ruby / Perl Contribute to operations handbook Investigate and assess alerts for hardware and schedule replacement or tests Initiate emergency maintenance as needed for failed/failing hardware (drives, RAID controllers, power supplies, etc) Provide guidance to L1 monitoring regarding hardware status/health, complicated server health analysis Ensure smooth hand-offs between shifts
About the Company: Endurance International Group, a publicly traded (NASDAQ: EIGI) technology company that helps power small and medium-sized businesses online. Through its proprietary cloud platform, Endurance provides web presence solutions including web hosting, eCommerce, eMarketing and mobile business tools to approximately 4.2 million subscribers around the globe. The company’s world class family of brands includes Bluehost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace among others. Headquartered in Burlington, Massachusetts, Endurance employs more than 2,600 people across the United States in Utah, Texas, Washington and Arizona and in the United Kingdom, India, Israel and Brazil. Endurance International Group is now looking to expand its footprint in the south-east Asia region and in early 2014 acquired the web presence business of Directi, the brands of which include Big Rock, ResellerClub, LogicBoxes and Webhosting.info The role in a nutshell We aim to be number one in India and among the top 5 players in the globe and we want excellent business development representatives who will share our passion and contribute to it fervently. What is the Job Like? ● Engage with prospective leads and/or existing resellers through phone calls, emails, chats and work towards increasing subscriber base and/or also increase Average Revenue per User ● Endtoend business development, starting from the sales pitch to closing the sale ● Prepare and conduct interactive demos through web conferences and in-person meetings whenever necessary ● Customization of marketing collateral to use in customer pitches ● Proactively discover and engage high-value potential leads with the objective of making them our customers (some cold calling required) ● Study client's existing technology/systems and consult them on the most appropriate process to ensure seamless integration of our solution ● Competitor Analysis and keeping an eye on the industry to ensure we remain one notch above the rest ● Put forth suggestions for new features and improvements on our existing ones through client interactions ● Liaison with the support team, product management team and development team towards getting the client's feedback heard and issues resolved ● Abide by the organization’s Information Security Policies and Guidelines. Information security is the responsibility of every individual working for the organization and employees have to follow the organization’s Information Security Policies at all times." Requirements? ● Bachelor's degree with a good academic record ● 13 years of fulltime experience in sales and business development ● Exposure or experience in the hosting industry is highly desirable ● Excellent written and verbal communication skills ● Aptitude & willingness to learn technology. ● Strong negotiation skills ● You NEED to know what a domain name is ● You HAVE to know what 'hosting' means. ● You are resilient and patient Who Should Apply? ● You love the idea of working for a growing business and thrive to become a key contributor ● Working with clients is your passion and you believe in 'Delivering Happiness' to customers ● You have immaculate written and oral communication skills, excellent business acumen, and number crunching skills. ● You are extremely motivated, have the required interpersonal skills to strike a rapport with clients and build strong relationships with them. ● You are sincere and know the value of hard work and dedication. All in all, you are a rock star performer.
You will be a part of the Content Marketing Team and will be responsible for all the content on our web properties and marketing collaterals. Requirements ● You have a Bachelor’s Degree ● You possess excellent written and verbal communication skills ● You have at least 1 year of experience in website content writing and marketing ● You are creative and have a flair for writing and have strong copy-writing and editorial skills ● You pay attention to detail and can deliver results ● You have a liking for technology. Prior experience in the technology space or with an online brand would be a plus. Roles and Responsibilities ● Conceptualizing and executing the content for our newly designed website ● Curating industry news and writing news articles for our website ● Creating marketing content for blogs and social media ● Collaborating with our in-house designers and building content for marketing collateral (Presentations, Banner Ads, Brochures etc) ● Ideating on the brand messaging, pitch for representing WebHosting.info at events and conferences ● Brand Management across a range of channels ● Abide by our organization’s Information Security Policy and Guidelines. Information security is the responsibility of every individual working for the organization and all employees have to follow the organization’s Information Security Policy at all times
● Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions. ● Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback. ● Testing & analysis of all products & services. ● Identifying any bugs/issues in the system and assisting in their resolution. ● Recording, tracking and reporting problem activity ● Building strategies to improve efficiency, profitability, and quality of service ● Reviewing existing product/feature documentation; publish documentation in internal knowledge. Detailed Requirements: ● Must be customer focused and willing to do whatever it takes to resolve the customer issue. ● Strong customer interaction skills and ability to work in a variety of customer situations. ● Outstanding written and verbal communication skills ● Ability to solve complex problems quickly, inventively and resourcefully. ● Good working knowledge of computers and the internet; strong ability to develop new skills. ● Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.
• We are looking for graduates (Freshers can apply) from any stream with excellent communication and written skills who is extremely passionate about technology. • The Responsibilities would mainly involve troubleshooting, resolving technical issues, handling all tickets/live chats with good efficiency and participating in 24/7 rotating shifts • Good understanding of DNS & Networking Fundamentals, Top Level Domains, FTP, HTTP, HTTPS, SMTP, POP, Linux, windows, will be a plus