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Required Skills: • Hands-on experience in, AWS, Azure, Oracle, Web, client/server, databases, network, high availability and disaster recovery, job scheduling, asset management, lease management, software distribution and help desk services • Minimum of 8+ years- experience in Information Technology fields (Linux, Servers, Databases, Network, etc) • Minimum of 3 years- experience in customer management roles or equivalent • Three To Five Years Of Demonstrated Technical Management/supervisory Experience In Systems Operations(Linux/App Background Responsibilities: • Manage global cloud operations. • Oversee and support incident, problem, configuration and change management processes for all cloud services • Develop processes to manage operations, assist in technical standards development, architecture development, and staff development • Provide communication through all tiers of support to ensure incidents are resolved expeditiously • Define and report Key Performance Indicators and SLAs • Manage and implement security policies for cloud services and security audits • Work with fellow operations and development teams on complex problems, and make decisions and recommendations about systems improvements • Perform on-call duty as part of a team maintaining 24x7 availability and performance of our cloud infrastructure • Develop and report KPIs to measure platform performance, capacity, availability, etc. • Develop and maintain lifecycle processes to mitigate risk and ensure platforms remain current • Develop and maintain capacity management processes, metrics, and reporting to ensure adequate resource availability for continued expansion of the Cloud Services platforms • Be available 24/7 to aid in managing critical issue/problem resolution • Monitor Cloud Services platforms for availability and uptime • Responsible for ensuring that there are robust problem and incident management processes in place so that the IT systems are proactively and quickly managed • Accountable for the project Cost and Budget and for Data Privacy and Cloud Environment Security."
