11+ Service delivery management Jobs in Mumbai | Service delivery management Job openings in Mumbai

About the Company

The organization is a global sports-focused data, technology, and content solutions provider with over two decades of experience delivering high-quality digital products to a large international client base. With a strong presence in the sports technology ecosystem, the company builds end-to-end fan engagement solutions including data platforms, applications, gamification, content, and video products.

The team works closely with leading sports bodies, broadcasters, and digital platforms, delivering solutions that reach millions of sports fans worldwide. The work environment is fast-paced, technology-driven, and deeply connected to the world of sports.

Role Overview

We are looking for an experienced Associate Manager / Manager – Project Management to manage end-to-end delivery of technology-driven sports projects. This is a client-facing role requiring strong communication skills, technical understanding, and stakeholder management capabilities. The role involves working closely with engineering teams to deliver complex digital solutions in the sports domain.

Key Responsibilities

• Own end-to-end project delivery from requirement analysis, planning, execution to deployment
• Manage technical projects involving engineering, QA, DevOps, and other cross-functional teams
• Act as the primary client-facing point of contact and manage stakeholder expectations
• Ensure adherence to scope, timelines, quality, and cost
• Drive agile-based delivery and ensure project governance and reporting
• Identify, track, and mitigate project risks and issues proactively
• Manage multiple projects/releases in parallel when required
• Ensure effective communication across internal teams and external stakeholders

Required Skills & Experience

• 7+ years of experience in Project / Delivery Management
• Strong background in managing technology projects
• Technical educational background (Engineering or equivalent)
• Hands-on experience working closely with engineering teams
• Excellent verbal and written communication skills
• Proven experience in stakeholder and client management
• Familiarity with Agile / Scrum delivery methodologies
• Tech-savvy with the ability to understand complex systems

Additional Requirements

• Strong interest in sports is mandatory
• Prior experience working on sports, gaming, media, or fan engagement projects is a plus

We have opening for Inside Sales Engineer for a Manufacturing company in Vikhroli Mumbai

Job Requirement :

Fresher with Bachelor Degree or Diploma in Mechanical can apply

Job Role:

Provide pre-sales technical assistance and product education to customers. Respond to inquiries and resolve issues promptly to ensure customer satisfaction. Collaborate with the sales team to develop and implement effective sales strategies. Identify opportunities for upselling and cross-selling our products and services. Utilize engineering knowledge to understand customer needs and recommend suitable products or solutions. Conduct product demonstrations and technical presentations.Prepare and deliver accurate and competitive sales quotations, proposals, andcontracts. Ensure all customer communications are clear, professional, and effective. Build and maintain strong relationships with existing and potential customers. Act as the primary point of contact for customer inquiries and follow up on leads. Work closely with the engineering, marketing, and manufacturing, accounts and logistics teams to ensure alignment between customer needs and product offerings. Track and report on sales activities, including lead generation, customer interactions, and sales performance. Provide regular updates to senior management.

About UpSolve:

UpSolve is a cutting-edge AI company specializing in providing sophisticated solutions for business decision-making. Our AI solutions cover a wide spectrum, including Video, Image, and Text analysis, empowering businesses to make quicker and more precise choices.

Role Description:

We are seeking highly motivated Hybrid App Developers to join our dynamic team in Mumbai. As an App Developer, you will play a crucial role in developing top-notch applications for both iOS and Android platforms. Your expertise will be essential in delivering high-quality, user-friendly applications that align with our company's mission and vision.

Key Responsibilities:

• Collaborate with cross-functional teams to design, develop, and deploy hybrid applications for iOS and Android platforms.
• Implement user-friendly interfaces and engaging user experiences using application development frameworks and programming language.
• Ensure application performance, responsiveness, and efficiency across various devices.
• Work on UX/UI designs and translate design concepts into functional app interfaces.
• Conduct thorough code reviews, identify bugs, and implement solutions to maintain code quality.
• Stay updated with the latest industry trends, technologies, and best practices in hybrid app development.

Qualifications:

• Minimum 1.5 years of hands-on experience in hybrid app development.
• Strong understanding of mobile app architecture and UI components.
• Familiarity with RESTful APIs and integration of third-party libraries.
• Ability to work collaboratively in a fast-paced environment, with excellent communication skills.
• A portfolio of previous app projects demonstrating your expertise and creativity.
• Bachelor's degree in Computer Science or related field is preferred.

At Kitchen Spurs, we help restaurants grow by combining data, design, and operational intelligence. We’re hiring a Catalog Lead to take full ownership of how menus are structured, priced, and presented on delivery platforms like Swiggy and Zomato—while managing execution through POS systems or first-party menu tools.

This is a critical, cross-functional role that directly impacts discoverability, conversions, and revenue for our restaurant partners. As a team lead, you will also be responsible for mentoring, training, and overseeing a team of catalog executives, ensuring accuracy, speed, and consistency in execution at scale.

Role Overview

You will be responsible for crafting and managing the digital menu experience across platforms. While the menu is presented to customers via Swiggy and Zomato, it's often managed through external POS systems (like Petpooja or DotPe) or the platforms' own menu dashboards. This role requires strong attention to detail, platform fluency, and a deep understanding of how to drive performance through better catalog design.

Key Responsibilities

• Take full ownership of how restaurant partners' menus appear on Swiggy and Zomato
• Navigate POS systems and aggregator dashboards to implement structured, conversion-optimized menus
• Work closely with internal teams and restaurant partners to translate business goals into catalog strategy
• Benchmark competitors and guide pricing, add-on logic, modifiers, images, and naming conventions
• Document processes and develop SOPs to support execution at scale
• Train and manage a team of catalog executives to maintain quality and turnaround times
• Ensure menus are not only accurate, but also positioned to maximize AOV, frequency, and discoverability
• Use a combination of culinary knowledge and performance data to refine catalog strategies.

What We’re Looking For

• 2 to 5 years experience working with e-commerce catalogs
• Comfort with online tools (either first party or via middleware like UrbanPiper, DotPe, Petpooja)
• Strong understanding of menu performance drivers - from pricing and categorization to imagery and modifiers.
• A process-oriented mindset with the ability to define playbooks and troubleshoot at scale.
• Excellent communication and client-facing skills with a consultative approach.
• Hands-on problem solver with ownership mentality and first-principles thinking.
• Ability to collaborate across teams (e.g., Account Managers, Developers)
• Experience using ChatGPT or similar AI tools to plan smarter and execution at scale, eg, menu descriptions, cross sell suggestios (e.g., descriptions, tags), or assist with operational documentation and efficiency

Good to Have

• Proficiency with Google Sheets (QUERY, VLOOKUP, ARRAYFORMULA, etc.)
• Background in food delivery, restaurant tech, or menu merchandising
• Experience managing catalogs across multiple brands
• Visual judgment in selecting and refining food images for platform use
• Proven ability to lead and mentor a team.

Our client is a SaaS platform that integrates technologies including Artificial Intelligence, Machine Learning, Big Data Analytics, and Automation to offer brands a comprehensive Customer Experience Management Suite. Our powerful analytics algorithms have empowered established brands to solidify their presence in the digital realm and revolutionize their customer experience endeavors. 

Position Description: We are seeking a dynamic Manager - Enterprise Sales to drive revenue growth and expand our B2B SaaS client base. The ideal candidate will have a proven track record of exceeding sales targets, nurturing client relationships, and deep expertise in the SaaS sector.

Key Responsibilities:

- Develop and execute high-impact sales strategies to surpass targets in the B2B SaaS sector.

- Identify and cultivate new business opportunities through strategic networking and leveraging industry connections.

- Build and maintain strong relationships with enterprise-level clients, understanding their needs and delivering tailored SaaS solutions.

- Collaborate with the marketing team to create targeted campaigns and compelling collateral for enterprise clients.

- Conduct product demonstrations and presentations to key stakeholders, highlighting the value proposition of our SaaS products.

- Manage contract negotiations and guide prospects through the sales process from initial contact to deal closure.

- Stay informed about industry trends, competitors, and market conditions to seize opportunities and mitigate risks.

Requirements

- Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.

- 5+ years of successful B2B SaaS Enterprise Sales experience, consistently exceeding sales targets.

- Deep understanding of the SaaS industry, including trends, technologies, and customer pain points.

- Excellent communication, negotiation, and presentation skills.

- Ability to foster and maintain relationships with enterprise-level clients.

- Strong analytical skills to translate client needs into effective SaaS solutions.

- Capacity to work independently and collaboratively in a team environment.

- Willingness to travel for client engagement and industry events.

Benefits

- Medical Coverage: Comprehensive healthcare coverage for you and your family.

- Fast-Paced and Dynamic Work Environment: Opportunity to thrive in an innovative, agile workplace with real impact.

- Learning and Upskilling: Access to professional development resources, including training and workshops.

- Collaborative Workplace: Join a team that values open communication, knowledge sharing, and mutual respect.

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Hiring for Tibco BW Developer Position

Responsibilities:

• Should have 2- 9 experience in Tibco Business Works
• Must be hands on with TIBCO Business Works 5.x,Tibco Bw 6x along with TIBCO Administrator , TIBCO
• EMS, FTP ,SFTP Pallets, XML technologies (XML , WSDL , XSD) , Web Services (SOAP over JMS), Rest Services
• Should be able to work with business stakeholders and understand the business
• Requirements and able to create necessary TIBCO integration interface

• Drive continuous adoption and integration of relevant technologies into design
• Write clean, elegant, maintainable, and efficient code
• Analyzing, designing, implementing, deploying and debugging in any middleware technology
• Development projects and was involved in all the life cycle stages of enterprise application integration projects
• Knowledge of using repositories like GIT SVN etc
• Deployment process knowledge and Hands on
• Practice and follow coding standards / guidelines
• Flexible to pick up any integration technology
• Knowledge on agile methodology

Expertise You'll Bring

• Excellent programming skills in Tibco BW (focusing on BW 5 and BW 6)
• Experience level: 5 to 8 years
• Hands on development in any of the following Integration technologies.
• Sprigboot / TIBCO BW