Brief Description RedLock, one of the fast growing cloud security startups in the Silicon Valley, is looking for excellent technical writer to produce high-quality documentation for it’s cutting edge cloud security product . We are looking for candidates who are self-starters, someone with deep technical skills and someone who can learn and adapt quickly to changes in product features, You will be the first hire in the technical writing role and will have significant influence over product documentation strategy. Your documentation will be consumed by security analysts and security leaders within Fortune 500 enterprises. Qualifications 5+ Years of experience in writing technical documentation 3+ years of experience with enterprise products targeting business users Must have experience in writing both pdf and html versions of the documentation Must have proficiency with online help tools such as ZenDesk, RoboHelp, or MadCap Flare. Bachelor’s degree in engineering or equivalent science fields is highly desired. Experience in Cloud technologies such as AWS, Google Cloud, Azure is big plus Experience in security technologies is a big plus Familiarity with SDLC and Agile methodologies is nice-to-have Job Duties Participate in the Agile development process to understand the feature requirements and translate them into technical documentation Work closely with engineering, product, design and other cross-functional teams to get a deep understanding of the product feature functions. Interact with the product directly to understand product features and incorporate them in the documentation Work with customers to gain use empathy and incorporate customer feedback Organize and write supporting documents for products Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding About RedLock RedLock enables an organization to manage security and compliance risks across its public cloud infrastructure such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform. The RedLock Cloud 360™ platform continuously ingests massive volumes of raw, siloed data from the environment, enriches it with external threat data, and applies machine learning to produce a comprehensive risk map - no other solution provides this today. This holistic visibility enables policy-based monitoring, anomaly detection, cloud forensics, incident response, and compliance reporting.
EdGE Networks is looking for a Technical Writer to join the Documentation team in Bangalore, India. As a Technical Writer for EdGE, you will be responsible for developing and maintaining high-quality commercial documentation. Essential Duties & Responsibilities 1. Plan, schedule, and coordinate with project leadership to develop and maintain high-quality product documentation for each product release. 2. Take ownership of an entire product documentation set for a product line, and be responsible for developing documentation for a variety of audiences, including end users, recruiters, and hiring managers. 3. Work with project leadership to schedule and track documentation milestones, and ensure that the documentation is developed and delivered according to the established schedule. Own the scheduling and tracking of documentation milestones and dependencies. 4. Work proactively with the project team to ensure that all product documentation is technically accurate, comprehensive, and in conformance with documentation standards. 5. Troubleshoot project-related and technical issues independently. 6. Create and maintain online Help, quick reference guides, installation guides, system administration guides, developer reference guides, release notes, database schemas, and other such product documentation 7. You should understand products and their function well enough to be able to appreciate the user requirements from a documentation perspective. 8. You should gather information for documentation by studying specifications, working with products, interacting with respective stakeholders in Engineering, Product Management, Product Marketing, and QA Skills/Requirements Skills Required: • Strong verbal and written communication skills with an excellent command of the English language, characterized by a strong grasp of English grammar, style, tone, spelling, and punctuation. • Experience documenting SaaS applications or enterprise-class client/server software • Experience using and documenting DataScience, Analytics and Machine Lerning tools is added advantage. • Framemaker & Robohelp – Document guides & single sourcing • Industry domain experience in Enterprise System applications. • Ability to manage multiple deliverables within tight deadlines • 3-5 years’ experience as a technical writer in the software industry, • Experience employing a full commercial software development lifecycle methodology (SDLC). • Demonstrated knowledge of the commercial software development process and the document development life cycle (DDLC). • Proven ability to work effectively within time constraints to meet schedule deadlines. • Ability to write clean, concise, and approachable docs • Strong advocate for the customer