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Hi,
We are hiring for one of the global ITSM company specializing in IT Enterprise Management and Integrations. They delivered a wide variety of projects on ServiceNow – CSM, FSM, HRSD, SecOps, App Engine, ITOM & ITSM. The company offers you worldwide project access – US, UK, Middle East, Hong Kong, Singapore, Australia and India.
Job Description Position: HP Service Manager Consultant
Product: Service Management Automation (SMA)
Languages: Java, JavaScript, HTML, RAD Scripting
Databases: PostgreSQL, MS SQL, Oracle
Location: Open/Should be ready for domestic and international travel
Duration: Permanent
Experience: 3 years and above
Job Description:
- Good Knowledge of SMA-SM and SMAX technologies
- Hands-on experience on setting up of SMA-SM and SMA-X 2018.XX and 2019.XX implementation skills
- Hands-on knowledge on Kubernetes
- Setting up the container environment i.e., Master, Workers, NFS, Postgres
- Setting up of SMAX – DR environment
- Hands-on troubleshooting experience on PostgreSQL is preferred.
- Setting up OPB agent for SMAX integration and legacy Microfocus integrations including uCMDB-SM, OMi/OpsBridge-SM
- Experience on 9.6X Codeless approach or 9.3x PD/ Hybrid.
- Hands-on experience on Service Desk, Service Catalog, Incident, Problem, Configuration, Knowledge, SLM, and Request Management modules customization and configuration.
- Hands-on experience on Service Request Catalog and Mobility features customization and configuration.
- Should possess strong development skills on Format Control, Links, Queries, Process Designer Rulesets, Triggers.
- Hands-on experience on Connect IT scenario creations and updates.
- Should possess strong RAD programming and Java scripting skills.
- Should possess good reporting (Crystal Reports, Oracle, or SQL scripting) skills.
- Should be comfortable with various operating systems usage – Linux, Windows
- Hands-on experience on deploying and configuration of SM Web Tier is preferred
- Hands-on experience on the upgrade of Service Manager from classic to Hybrid or Classic to Codeless.
- Hands-on experience on SRC Web Tier customisations is preferred
- Should be ready for domestic and international travel / onsite visits on a need basis.
Additional Good to Have Skills:
- SOAP and REST Webservice skills.
- Integration experience with 3rd party tools using API calls.
- Exposure to Asset Manager and uCMDB.
- Good knowledge of ITIL processes.
Desired Candidate Profile:
- 6+ years of experience delivering enterprise-wide technical projects. 2-3 years of experience of which should have been spent managing, growing and retaining talent within teams
- Hands-on experience programming with RESTful APIs, Python, deployment and run time environments like Docker, Kubernetes
- Hands on front end experience in HTML, Javascript, React, and CSS.
- Deeper understanding of the network layer, HTTP, HTTPS, cookies, local storage.
- Ability to solve complex integration and product questions, looking at issues analytically.
- Organize team’s scrums, and prepare roadmap for dev tools
- Track integration success and ensure deadlines are met. Provide input to a scalable technical integration and account management process.
Desired Skills:
- Bachelor’s degree in Computer Science or relevant experience with other degrees.
- Excellent communication skills, good visual design sense, in-depth experience in developing web-based applications.
- Experience leading multi engineer projects and mentoring junior engineers.
- Ability to work in a fast-paced environment, multi-task, and perform under pressure, possessing a high level of energy, efficiency, and flexibility.
- Excellent business writing, presentation and communication skills.
at Persistent Systems
We have urgent requirement for Collibra Expert in Persistem System Ltd
Job Description:
Expert in Collibra for implementation of Governance workflow, data cataloguing, data lineage, integrations, data assets etc.
Well versed with Message events
Understand Data modelling and have good knowledge in other areas of data governance.
Setting up Collibra on cloud (preferred) and on onprem
Must have understanding on defining data policy and standard
Collibra certified
Strong Knowledge on Databases
Knowledge of Insurance/Claims domain would be good to have
Work Location: Bangalore
Shift: Day Time
Primary Skills & Responsibilities
• Strong knowledge in Power BI (DAX + Power Query + Power BI Service + Power BI Desktop Visualisations) and Azure Data Storages.
Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As a Customer Service Representative, you will be responsible for communicating with customers through various channels (email/chat/phone/social media reviews).
What you will do:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Actively listening to, promptly acknowledging and resolving customer inquiries and complaints
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Keeping yourself updated on company products to effectively manage customer queries
Desired Candidate Profile
What you need to have:- Graduates/ MBA or equivalent
- 6 months to 3.5yrs of experience working in customer support roles
- Excellent verbal & written communication skills
- Willing to take ownership and grow
- Empathetic, organized, problem solver
- Active listener with the ability to stay calm when customer is stressed
- Open to work in shifts (rotational day and night shifts)
Deepak Parghi
Senior Manager
UpMan Placements Pvt. Ltd
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