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Hiring for one of the global ITSM Company

Hiring for one of the global ITSM Company

Agency job
via Apical Mind by Nidhi Gupta
Remote, Mumbai
3 - 7 yrs
₹10L - ₹18L / yr
HP Service Manager
Micro Focus
Service Manager
HPSM

Job Description Position: HP Service Manager Consultant

Product: HP Service Manager/ Microfocus Service Manager/ HPE Service Manager, Service Management Automation (SMA)

Languages: Java, JavaScript, HTML, RAD Scripting

Databases: PostgreSQL, MS SQL, Oracle

Location: Mumbai (Willing to travel – National and International)

Duration: Permanent

Experience: 3 years and above

Job Description:

  • HP Service Manager/ Microfocus Service Manager/ HPE Service Manager 7.X/9.X, Connect IT9.X Solution Design & Implementation skills.
  • Experience on 9.6X Codeless approach or 9.3x PD/ Hybrid.
  • Hands-on experience on Service Desk, Service Catalog, Incident, Problem, Configuration, Knowledge, SLM and Request Management modules customization and configuration.
  • Hands-on experience on Service Request Catalog and Mobility features customization and configuration.
  • Should possess strong development skills on Format Control, Links, Queries, Process Designer Rulesets, Triggers.
  • Hands-on experience on Connect IT scenario creations and updates.
  • Should possess strong RAD programming and Java scripting skills.
  • Should possess good reporting (Crystal Reports, Oracle or SQL scripting) skills.
  • Must have knowledge on Oracle 11i and 12c database usage.
  • Should be comfortable with various operating systems usage – Linux, Windows
  • Hands-on experience on deploying and configuration of SM Web Tier.
  • Hands-on experience on upgrade of Service Manager from classic to Hybrid or Classic to Codeless.
  • Hands-on experience on SRC Web Tier customisations.
  • Good Knowledge of SMA-SM and SMAX technologies.
  • Hands-on experience on setting up of SMA-SM and SMA-X 2018.XX and 2019.XX is preferred.
  • Hands-on troubleshooting experience on Kubernetes, PostgreSQL is preferred.
  • Must have experience in integration technologies and legacy Microfocus integrations including uCMDB-SM, OMi/OpsBridge-SM.
  • Should be ready for domestic and international travel / onsite visits on need basis.

 

Additional Good to Have Skills:

  • SOAP and REST Webservice skills.
  • Integration experience with 3rd party tools using API calls.
  • Exposure to Asset Manager and uCMDB.
  • Good knowledge of ITIL processes.

Key skill- HP Service Manager/ Microfocus Service Manager/ HPE Service Manager 7.X/9.X

SMA-SM and SMA-X 2018.XX and 2019.XX, uCMDB-SM, OMi/OpsBridge-SM, API, ITIL, SLM, RAD Programming, Crystal Reports, Oracle or SQL scripting, SRC Web

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One of the global ITSM company.

One of the global ITSM company.

Agency job
via Apical Mind by Nidhi Gupta
Mumbai, Pune, Bengaluru (Bangalore), Hyderabad
3 - 8 yrs
₹8L - ₹20L / yr
SMAX
Micro Focus
HP Service Manager
Microfocus
NNM
+2 more

Hi,

 

We are hiring for one of the global ITSM company specializing in IT Enterprise Management and Integrations. They delivered a wide variety of projects on ServiceNow – CSM, FSM, HRSD, SecOps, App Engine, ITOM & ITSM. The company offers you worldwide project access – US, UK, Middle East, Hong Kong, Singapore, Australia and India.

 

Job Description Position: HP Service Manager Consultant

 

Product: Service Management Automation (SMA)

Languages: Java, JavaScript, HTML, RAD Scripting

Databases: PostgreSQL, MS SQL, Oracle

Location: Open/Should be ready for domestic and international travel

Duration: Permanent

Experience: 3 years and above

 

Job Description:

  • Good Knowledge of SMA-SM and SMAX technologies
  • Hands-on experience on setting up of SMA-SM and SMA-X 2018.XX and 2019.XX implementation skills
  • Hands-on knowledge on Kubernetes
  • Setting up the container environment i.e., Master, Workers, NFS, Postgres
  • Setting up of SMAX – DR environment
  • Hands-on troubleshooting experience on PostgreSQL is preferred.
  • Setting up OPB agent for SMAX integration and legacy Microfocus integrations including uCMDB-SM, OMi/OpsBridge-SM
  • Experience on 9.6X Codeless approach or 9.3x PD/ Hybrid.
  • Hands-on experience on Service Desk, Service Catalog, Incident, Problem, Configuration, Knowledge, SLM, and Request Management modules customization and configuration.
  • Hands-on experience on Service Request Catalog and Mobility features customization and configuration.
  • Should possess strong development skills on Format Control, Links, Queries, Process Designer Rulesets, Triggers.
  • Hands-on experience on Connect IT scenario creations and updates.
  • Should possess strong RAD programming and Java scripting skills.
  • Should possess good reporting (Crystal Reports, Oracle, or SQL scripting) skills.
  • Should be comfortable with various operating systems usage – Linux, Windows
  • Hands-on experience on deploying and configuration of SM Web Tier is preferred
  • Hands-on experience on the upgrade of Service Manager from classic to Hybrid or Classic to Codeless.
  • Hands-on experience on SRC Web Tier customisations is preferred
  • Should be ready for domestic and international travel / onsite visits on a need basis.

 

Additional Good to Have Skills:

  • SOAP and REST Webservice skills.
  • Integration experience with 3rd party tools using API calls.
  • Exposure to Asset Manager and uCMDB.
  • Good knowledge of ITIL processes.
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