11+ HP Service Manager Jobs in Hyderabad | HP Service Manager Job openings in Hyderabad
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Hi,
We are hiring for one of the global ITSM company specializing in IT Enterprise Management and Integrations. They delivered a wide variety of projects on ServiceNow – CSM, FSM, HRSD, SecOps, App Engine, ITOM & ITSM. The company offers you worldwide project access – US, UK, Middle East, Hong Kong, Singapore, Australia and India.
Job Description Position: HP Service Manager Consultant
Product: Service Management Automation (SMA)
Languages: Java, JavaScript, HTML, RAD Scripting
Databases: PostgreSQL, MS SQL, Oracle
Location: Open/Should be ready for domestic and international travel
Duration: Permanent
Experience: 3 years and above
Job Description:
- Good Knowledge of SMA-SM and SMAX technologies
- Hands-on experience on setting up of SMA-SM and SMA-X 2018.XX and 2019.XX implementation skills
- Hands-on knowledge on Kubernetes
- Setting up the container environment i.e., Master, Workers, NFS, Postgres
- Setting up of SMAX – DR environment
- Hands-on troubleshooting experience on PostgreSQL is preferred.
- Setting up OPB agent for SMAX integration and legacy Microfocus integrations including uCMDB-SM, OMi/OpsBridge-SM
- Experience on 9.6X Codeless approach or 9.3x PD/ Hybrid.
- Hands-on experience on Service Desk, Service Catalog, Incident, Problem, Configuration, Knowledge, SLM, and Request Management modules customization and configuration.
- Hands-on experience on Service Request Catalog and Mobility features customization and configuration.
- Should possess strong development skills on Format Control, Links, Queries, Process Designer Rulesets, Triggers.
- Hands-on experience on Connect IT scenario creations and updates.
- Should possess strong RAD programming and Java scripting skills.
- Should possess good reporting (Crystal Reports, Oracle, or SQL scripting) skills.
- Should be comfortable with various operating systems usage – Linux, Windows
- Hands-on experience on deploying and configuration of SM Web Tier is preferred
- Hands-on experience on the upgrade of Service Manager from classic to Hybrid or Classic to Codeless.
- Hands-on experience on SRC Web Tier customisations is preferred
- Should be ready for domestic and international travel / onsite visits on a need basis.
Additional Good to Have Skills:
- SOAP and REST Webservice skills.
- Integration experience with 3rd party tools using API calls.
- Exposure to Asset Manager and uCMDB.
- Good knowledge of ITIL processes.
Oracle Cloud SCM (O2C & P2P) Functional
As a SCM functional, the individual should have extensive experience in 8-10 years of working experience in Oracle – Procurement and Order Management Cloud with at least 2 full cycle implementations is a must. He/she should have excellent skills in requirement gathering, analysis, solution designing, map/gap analysis, configuration, conducting training, conducting user testing, conducting the transition to Production, Support activities, Preparation of OUM/AIM methodology documentation.
- The candidate must have at least 8-10 years of experience with multiple implementation and configuration of Oracle Order Management and Procurement Cloud.
- Atleast 4 years of experience in Oracle Cloud and rest can be in Oracle EBS.
- Must have done at least 2 to 3 cloud implementations
- Hands on experience with Oracle Cloud OM implementation (Order Management and Fulfillment Cloud - Pricing Strategies, GOP (Global Order Promising), Shipping)
- Should have complete product knowledge of Oracle SCM Cloud modules such as Oracle Order Management Cloud, RMA, Inventory Cloud, Pricing Cloud, GOP(Global order promising), DOO (Distributed order orchestration) OTBI and Report development.
- Hands on experience with Oracle Procurement Cloud (implementation and Support).
- Must have hands on experience to gather requirements, perform fit gap analysis and map with existing functionality - must have knowledge on conducting large scale data migration, consolidation and conversion
- Should be able to identify the gaps in standard Oracle and come out with simple and effective solutions
- Should have experience in preparing the key implementation documents like Setup Documents (BR100), Functional Test Scripts (TE20), Functional Design documents (MD50) and User Training Documents using AIM Methodology.
- Ability to perform testing, training and assist business in executing test cycles
- Excellent communication skills in English.
- Experience in Fusion Cloud is must.
Amazon Web Services (AWS)- Primarily responsible for administrating Snowflake environments on AWS
- Identify, tune, and fix the performance issues on priority.
- Diagnose and troubleshoot Snowflake related errors and work with team to raise support tickets, follow ups and help to resolve them.
- Implement security, roles, users and privileges using the best practices.
- Provide database/objects recovery as need on basis.
- Design, identify and implement high performing and highly available data warehouse solutions.
- Create database, schema, tables, views, data sharing
- Create Snowflake utilization and capacity/cost plans, identifies, and provide solution for abnormalities.
- Proactively identify, design, and implement process improvements like automating manual processes
- Stay up-to-date with the latest features and best practices in Snowflake administration
- Follow existing database runbooks, create and maintain new runbooks for new and improved processes
- Provide 24X7 On-call support by participating in rotation schedule.
- Qualifications & Experiences
- Bachelor's degree in computer science, information systems, or information technology.
- 10+ years of experience as a database administrator.
- Minimum 5+ years of hands-on administration experience, from setting up the Snowflake environments to successfully administering it (AWS preferred)
- Experience automating, scripting, and streamlining processes for efficiency and accuracy utilizing Unix shell scripting, Python etc.
- Some experience with AWS with knowledge of S3, EC2, VPC, IAM, Security, Networking etc.
- Ability and experience with the development of processes and procedures to standardize Database configuration
- Extensive experience with implementation and maintenance of Disaster Recovery and High availability.
- Ability to work on unusually complex technical problems and provide solutions that are highly innovative and ingenious.
- Ability to provide technical documentation and project plans for technical staff members.
- Excellent communication, presentation, and customer relationship skills.
- Excellent organizational and time management skills to handle multiple tasks simultaneously
- Ability to provide 24/7 support.
ABOUT THE ROLE
We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.
Job Responsibilities:
- Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
- A certain degree of creativity, latitude, and problem- solving is required
- Coordinate with cross-functional teams to achieve the
- highest level of customer satisfaction.
- Streamline and expedite operational tasks, including inbound and outbound marketing.
- Follow communication procedures, guidelines, and policies.
REQUIREMENTS
- Experience of 1 year in customer service role handling customer support/technical queries.
- Excellent oral and written communication and people interaction skills.
- Hands-on experience with ticketing software like Freshdesk/Freshchat.
- Good analytical skills with active listening and attention to detail.
- Ability to multi-task, prioritize and manage time effectively.
- Work independently and own the raised matter till closure.
- Work experience in SAAS companies is an added advantage
HTML/CSS- 2+ years experience working with Oracle Commerce Cloud application
- 4-6 years of overall experience in web application.
Must have strong knowledge:
- Extensive knowledge of Oracle Commerce Cloud
- Excellent knowledge of server-side JAVA for enterprise level applications (J2EE)
- Experience in Javascript (Knockout preferred), Bootstrap, JQUERY, node.js, HTML 5, CSS
- Proficiency in SQL Server, MySQL, and relational data models in context of web integration
- Proficiency with web services (WCF, Web API, SOAP, REST, SOA)
- Excellent Communication Skills
Good to have knowledge on:
- Understanding of Oracle cloud technologies including technical
- Experience in working in an Agile environment
Working Hours: 1:00PM to 10:00PM
Must have strong skills on:
1) Implementation or supporting Microsoft NAV or Business Central application.
2) Ability to make recommendations for, and potentially implement, other modules and 3rd party add-ons.
3) Train SMEs/end users on how to use Microsoft Dynamics 365 Business Central.
4) Have a passion for supporting our customers in making the best use of Microsoft Dynamics 365 Business Central.
5) Familiarity with supporting remote manufacturing users from offshore is a plus.
6) Excellent Communication Skills
Good to have knowledge on:
1) Certification in Microsoft Dynamics 365 Business Central Functional consultant is a good to have.
2)You have a good knowledge of English and speaking in French is a plus.
3) Knowledge of European taxation in a broad sense.
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Whom are we looking for?
- Someone with a passion for games.
- Excited to be part of a team that envisions the look and feel of games.
- Having the creative spark that’ll hook gamers to our titles.
- Someone who can bring the Game Designers’ abstractions to life.
- An artist who can craft entire worlds and unique characters through concepts and sketches.
What will you do?
- Work with different Art Pipelines, foresee bottlenecks and resolve/make it easier for the artists.
- Define the Game Art/Asset development pipeline.
- Bridge between Art and Programming teams to develop asset production pipeline.
- Define and document pipelines and tools that are conducive for artists.
- Create and produce artwork in accordance with the direction of other Artists, Art Directors, designers, and producers.
- Report the status of deliverables to your team, Art Director, Lead, Producer, and Development Director.
- Work within a small, motivated team and communicate effectively.
How will we help you grow?
- You will be provided with constant learning opportunities.
- You have the opportunity to learn from our accomplished art team from around the world.
- You will be provided with all the tools required to learn and explore new avenues and directions.
- You will be a part of bi-weekly art challenges to interact with peers and hone your skills.
Portfolio: The portfolio that would catch our eye would have UI work with great design, color, and font choices. Preferably should showcase art in hand-rendered technique with mobile-specific lightweight styles. Include pieces that give insight into how you approach your work and generate your ideas! Sketches, storyboards, stages of progression, and full implementations for features, stores, or inventory systems would be awesome.
You are required to have skills in the following areas:
- Minimum 3+ Years of experience working as a Salesforce developer.
- Proven experience in developing Salesforce applications and interfaces:
- Salesforce and/or full-stack development
- Sales, Service Cloud and Force.com
- Salesforce Lightning experience is a must
- Proven and strong development experience in APEX, Visualforce, REST, SOAP/WSDL, SQL, and system interfaces
- Proven skills in deploying and configuring Apps from App Exchange
- Experience in web front-end technologies & Frameworks
- Conceptual understanding of Master Data Management (SAP), SAP Process Integrator / Informatica /
- Hands-on experience in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer
- Certifications in Salesforce Admin, Salesforce Platform Developer, and Salesforce Platform Developer II
- Experience in marketing cloud (pardot, exact-target/journey builder..) and its integration
- Design, develop, test, and document innovative sales and marketing solutions
- Expert in advanced APEX, Visual force, HTML5, REST, and full-stack development
- Excellent understanding of complex interfaces in the corporate system landscape
- Autonomous review and clarification of business requirements prior to implementation, creation and
- documentation of technical design/entity-relationship including alignment with stakeholders
- Autonomous coordination of test activities with business and IT stakeholders
- Autonomous coordination and execution of deployment in line with change and release management
- process and in alignment with Veeva technical stakeholders (e.g.project and support teams)
- Good acumen of business functions with a developer mindset
- Provide technical leadership, training, and mentoring of newly build solutions to the business
- Good communication & problem-solving skills.
- Quick Learner with and ability to jump into an existing code base and understand the code quickly and make enhancements as business demands change.
- Experience working with Onsite Team.
At SpringML, we are all about empowering the ‘doers’ in companies to make smarter decisions
with their data. Our predictive analytics products and solutions apply machine learning to
today’s most pressing business problems so customers get insights they can trust to drive
business growth.
We are a tight-knit, friendly team of passionate and driven people who are dedicated to
learning, get excited to solve tough problems and like seeing results, fast. Our core values
include putting our customers first, empathy and transparency, and innovation. We are a
team with a focus on individual responsibility, rapid personal growth, and execution. If you
share similar traits, we want you on our team.
What’s the opportunity?
SpringML is looking for a Top-notch Salesforce Tableau CRM expert. You will play a critical role
in our client engagements using the Salesforce Analytics Cloud platform (Tableau CRM,Einstein Discovery).
You will design and implement highly customized solutions for our customer's business
problems, typically across multiple functions of a customer's organization through data
integration, visualization, and analysis.
Responsibilities:
Translate Business needs to technical specifications
Design and Deploy the Dataflows/Recipes as per the business requirements
Maintain/Support the existing Analytics platforms built using Tableau CRM
Conduct Unit testing and troubleshooting the issues
Create Visualizations using Native Built-in features/SAQL
Implement best security practices
Design the dashboards/Recipes using best practices
Develop/update the technical documentation
MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, analytics, and mobile technology. MTX’s very own Artificial Intelligence platform MavQ, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The Maverick Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.
Responsibilities:
- Develop end to end Salesforce solutions using Force.com APEX Class, Triggers, Visualforce pages, components etc.
- Play a technical role in evaluating new CRM technologies/add-ons and develops plans for their implementation into Salesforce org.
- Provide technical support for existing custom APEX code being used on the Force.com platform
- Integrate applications with salesforce leveraging SOAP/REST based solutions
- Train other development resources on Salesforce development practices
- Maintain alignment with Salesforce development best practices
- Build future integration points between Salesforce and Custom Applications
What you will bring:
- 2-4 years of experience in salesforce
- Extensive experience in Visualforce, Apex Classes/Controllers, Apex Triggers development experience, web services development and or experience with Salesforce API, Metadata and other APIs (REST, SOAP).
- Experience in developing Salesforce Lightning components like Lightning App Builder, Lightning Web Components and Lightning (Aura) Components.
- Hands on experience with Web services and integration
- Strong communication skills -- both verbal and written
- Experience creating Workflow, process builder and Approval process
- Experience with developing data models within Salesforce
- Understanding of UX and UI design principles
- Experience with interacting with external systems via Salesforce callout
- Good experience of SOQL (Salesforce Object Query Language) and SOSL (Salesforce Object Search Language)
- Functional knowledge of Salesforce Sales, Services & community modules
- Should have exposure to version control and continuous integration via bitbucket or Github
What we offer:
- Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
- Sum Insured: INR 5,00,000/-
- Maternity cover upto two children
- Inclusive of COVID-19 Coverage
- Cashless & Reimbursement facility
- Access to free online doctor consultation
- Personal Accident Policy (Disability Insurance)
- Sum Insured: INR. 25,00,000/- Per Employee
- Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
- Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer.
- Temporary Total Disability is covered
- An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver benefit
- Monthly Internet Reimbursement of upto Rs. 1,000
- Opportunity to pursue Executive Programs/ courses at top universities globally
- Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others
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Skills Required
- Must demonstrate exceptional verbal and written communication skills
- Must demonstrate ability to communicate effectively at all levels of the organization
- Proven ability to design and implement new processes and facilitate user adoption.
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilities
- A documented history of successfully driving projects to completion
- A demonstrated ability to understand and articulate complex requirements
- Experience with nonprofit processes preferred
- Previous experience working in a SCRUM or agile environment preferred
Organizational Alignment
- Reports to the Senior Manager of Business Systems
- Supports full Sales and Sales Operations staff
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