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Customer Success (Customer Support) Jobs in Pune

Explore top Customer Success (Customer Support) Job opportunities in Pune for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Customer Success

Founded 2013
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Pune
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2 - 7 years
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5 - 8 lacs/annum

Responsibilities: Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product. Develop and nurture customers for advocacy. Work with clients, aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Requirements: Cheerful, Optimistic go-getters Learn-ability is more valued than skill set. Impeccable written and verbal communication skills. Self-starter and a good team player. Eager to learnt and execute the new processes for us. You want to help and provide the support to our customers.

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Customer Support Executive

Founded 2013
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Pune, Bengaluru (Bangalore), Hyderabad
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1 - 3 years
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3 - 5 lacs/annum

Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

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Shilpa Agale
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Telesales Executive

Founded 2018
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Pune
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1 - 5 years
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-1 - 4 lacs/annum

JOB DESCRIPTION FOR CSE Skills and Qualifications Excellent Customer service and negotiation skills Basic PC skills including quick data entry Strong Analytical Skills and ability to work through ambiguous situation Willing to work in 24/7 shifts Willing to work Graduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar) Foreign Language skill will be an added asset Willing to work in Pune Kharadi 411014 Job Description and Duties 1. Maintain company product knowledge 2. Receive and resolve customer queries via inbound phone call/email/web chat 3. Provide support on non technical account management customer queries 4. Effectively articulate necessary customer and non-technical information to customers in a 5. simple and concise manner. 6. Guide customer through online payment portal and ensure a smooth sales process. 7. Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions 8. Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.

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Nishant Chhabria
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Tech Support Engineer

Founded 2014
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Pune
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1 - 3 years
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2 - 5 lacs/annum

Top Skills: Must have neutral accent (Most important) 1. Technical aptitude & ability to learn complex cloud apps 2. Provide customer support via ticket-based help desk, or Skype calls. 3. Ability to write technical user documentation with perfect grammar 4. Excellent communication and presentation skills with neutral accent 5. Familiarity with CRM systems and practices. 6. Candidate with the technical background will be plus. 7. Everything else that is required to become a true customer support champion

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Customer Service Lead

Founded 2015
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Pune
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1 - 4 years
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2 - 4 lacs/annum

HealYos is an exciting young health and wellness start-up headquartered in Pune. Founded by a team of experienced entrepreneurs with proven success in the digital and health space and backed by Sancheti, India’s premier orthopedic hospital, HealYos is poised to alter the healthcare service landscape. After conquering the Pune market, over the course of the next year Healyos intends to expand to Delhi and Mumbai. We are growing quickly and are looking for a young, energetic, entrepreneurial professional to head our Pune Operations. The Job Description is as follows: 1) Making Inbound & Outbound calls to potential customers and answering queries about our services 2)Collecting &Preparing reports for Management. 3)Collecting Customer Feedback About our Services. 4)Converting enquiries into appointments for our service providers. The Ideal Candidate : 1. Has 1-4 years of experience managing a team. 2. Has strong analytical skills and excellent skills with MS Office/Excel. 3. Can wear multiple hats, is open to learning and is comfortable with the rough and tumble of a start-up environment.

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Salil Bhargava
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Operations Executive

Founded 2016
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Pune
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0 - 2 years
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0 - 1 lacs/annum

Six Hats Online Solutions Pvt Ltd is an IT startup company. Our first project is www.gharobar.com, it is the largest online marketplace for home based entrepreneurs. We are looking for independent and dynamic individuals to join us in writing our own start-up success story! The Operations Executive will be responsible for managing the backend operations of the website including managing shipping, updating and uploading products, giving demos to customers, answering customer queries, etc.

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Customer Success Manager

Founded 2015
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Pune
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3 - 7 years
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1 - 5 lacs/annum

In this role, you will get a chance to work with founders, directors, hiring managers, HRs who are recruiting on CutShort. Your role will be to ensure they are using the product to its full potential and remove all the hurdles they face along the way. You will also need to have business and sales acumen. Some skills you will need are good communication, customer empathy & product mindset At CutShort, we are building an unconventional startup to connect passionate professionals with each other. Using Artificial Intelligence (AI), gamification and network intelligence our focus is to reduce noise and give high quality results to our users. Our recruitment solution was launched first and is seeing good traction - ~60,000 users and ~ 3000 companies such as Google, Flipkart, Ola, Zomato, Oyo Rooms, HackerRank, BrowserStack have used the platform. So far, more than 250 positions worth $2,500,000 have been closed by the hiring staff at these companies. If you are smart and want to build something as big as LinkedIn, we might have a position for you.

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Neha Soni
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Account Manager

Founded 2013
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Pune
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1 - 3 years
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1 - 3 lacs/annum

plan-a is a startup digital marketing agency offering Strategy, Content & Digital Advertising solutions. We are on the look out for an enthusiastic account service manager, having experience in digital media. A day in the life of a client servicing executive at plan-a: 1. Understanding the requirements of the clients 2. Ideating & Brainstorming with the team to give the best output 3. Being on top of digital trends 4. Implement these trends to create compelling content for a relevant client 5. Create monthly reports & chart a plan for taking the brand forward 6. Keep the team ticking and ensure all deliverables and targets are being achieved 7. Be the single point of contact for all clients working with the organisation

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Operations executive

Founded 2015
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Pune
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2 - 4 years
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2 - 4 lacs/annum

CarOK is an online platform for car servicing & repairs. Currently based out of Pune City with more than 3000 happy customers. CarOK service advisors inspect your car & tell you the minimum work required. The CarOK team sends you multiple quotes for your car's work and then the advisors pickup, supervise and drop off the car at your doorstep.

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Gurmohit Ahluwalia
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Telesales Executive

Founded 2015
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Pune
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2 - 4 years
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2 - 4 lacs/annum

CarOK is an online platform for car servicing & repairs. Currently based out of Pune City with more than 3000 happy customers. CarOK service advisors inspect your car & tell you the minimum work required. The CarOK team sends you multiple quotes for your car's work and then the advisors pickup, supervise and drop off the car at your doorstep.

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Gurmohit Ahluwalia picture
Gurmohit Ahluwalia
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Sales - Marketing lead

Founded 2015
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Pune
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0 - 2 years
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2 - 5 lacs/annum

We are currently supported and mentored by Nasscom, cnbc and facebook. Its a chance to get involved with a healthcare software startup in its early days and reap the benefits when it grows big. Chance to learn and contribute in multiple things are always on offer in any startup.

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Telesales Executive

Founded 2015
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Pune
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0 - 3 years
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0 - 3 lacs/annum

If Stock Markets interest you, or you are keen to learn how to make investments and create wealth, then this would be a place for you to start.

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Raymond Moses
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Customer Service Executive who can take bookings and address user's needs on call

Founded 2015
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Pune
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0 - 2 years
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0 - 1 lacs/annum

1) It a great opportunity to understand a customer's needs. 2) It will help you expand your Sales skills. 3) Working for a startup provides great deal of learning.

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Yash Bharwani
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Tele Calling Executive

Founded 2015
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Pune
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1 - 5 years
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0 - 3 lacs/annum

If you think - Your voice is sexiest part of your body. - Talking to people is the best thing in the world - Your God is the Client and not ‘Sachin Tendulkar’. - The only time you are not in control of your ‘Tongue’ is during meals. Then Adkarlo.com is looking for you!!! Adkarlo.com an online advertising marketplace is looking for Tele Callers having expertise in Client Servicing. P.S :- Angrezi Aani Chahiye Bhaiya!!

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