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Customer Success (Customer Support) Jobs in Mumbai

Explore top Customer Success (Customer Support) Job opportunities in Mumbai for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

International Trip Crafter (Travel Wizard)

Founded 2015
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Mumbai
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1 - 3 years
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3 - 6 lacs/annum

Do you enjoy planning trips for your friends? Here's a chance to level up and help travelers all over the world, AND enjoy a fully sponsored international working holiday! #What Ithaka does: On Ithaka travelers can fully personalise their trip plans by chatting with experienced travelers and travel wizards. We're talking deep personalisation through a conversation that flows like between 2 friends. #What your role will involve: - Help travelers plan their trips over chat, using our sleek in-house tools - Read a lot of travel blogs and research new places to grow our knowledge base - Take complete ownership of the traveler's experience - Ensure the traveler transacts with Ithaka #Requirements - Excellent and clean communication in English - Happy personality - Passion for travel - Diligence and adherence to processes #How you will grow First year in this role, 2nd year team lead position in Chat operations and post that performance based growth into other business functions and managerial roles #Compensation The salary is per annum and appears as a range here because of a variable performance bonus. AWESOME TRAVEL PERK: When you are ready (roughly 6-8 months in), you will be sent on a working holiday to an exotic country in South East Asia, fully paid for! #Ithaka's Culture At Ithaka, we believe in building an environment where everyone can take ownership and thrive in their roles. Coming to work should be a top motivation and not a drag every morning. CHECKOUT our values and vision: bit.ly/IthakaValuesVision . If you don't fit in with these values, no matter how good you are, you won't be considered. Some things that are derived from our values 1. Mistakes are cherished at Ithaka, as long as you own up to them. You can't innovate if you don't have the courage to be wrong 2. We don't mind work from home/cafe/some random city in the world as long as your work and your team is not disrupted 3. We don't have a leave policy (there is a guideline for legal reasons) but you are free to take as much personal time as you need as long as you get your job done 4. Everyone has a travel perk, 1 backpacking trip each year to travel outside India 5. We go to a day long team travel outing every quarter (a trek or camping) and every year we go on a workation for a week to a different destination As you can tell, we are crazy about travel. Come join us if you are too.

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Rahul Singh
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Travel Community Program

Founded 2015
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Mumbai
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2 - 5 years
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15 - 18 lacs/annum

#What Ithaka does: On Ithaka travelers can fully personalise their trip plans by chatting with experienced travelers from our community. We're talking deep personalisation through a conversation that flows like between 2 friends. #What your role will involve: - Growing and nurturing the Ithaka expert traveler community - Owning our high standard of trip planning and travel advice ; implementing processes, incentives and penalties to maintain this - Interfacing with teams from product, growth and sales to align the community program perfectly with the business goals #Requirements: (DO NOT APPLY IF YOU DON'T QUALIFY) - At least 3 years experience - Strong written and verbal communication - Experience of leading a team/ project ; candidates who have done startups of their own are preferred - Good with process, analysis and first principles thinking THIS IS A CORE TEAM POSITION. If you are genuinely interested, please take the time and effort to understand our business and product (app on Android/ iOS). If you are clueless about Ithaka when your interview happens, you'll be rejected immediately. #Ithaka's Culture At Ithaka, we believe in building an environment where everyone can take ownership and thrive in their roles. Coming to work should be a top motivation and not a drag every morning. Checkout our values and vision: bit.ly/IthakaValuesVision . If you don't fit in with these values, no matter how good you are, you won't be considered. Some things that are derived from our values 1. Mistakes are cherished at Ithaka, as long as you own up to them. You can't innovate if you don't have the courage to be wrong 2. We don't mind work from home/cafe/some random city in the world as long as your work and your team is not disrupted 3. We don't have a leave policy (there is a guideline for legal reasons) but you are free to take as much personal time as you need as long as you get your job done 4. Everyone has a travel perk, 1 backpacking trip each year to travel outside India 5. We go to a day long team travel outing every quarter (a trek or camping) and every year we go on a workation for a week to a different destination As you can tell, we are crazy about travel. Come join us if you are too.

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Rahul Singh
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Customer Support Executive

Founded 2016
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Mumbai, Navi Mumbai, Thane
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1 - 3 years
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1 - 2 lacs/annum

Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time

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Web Solution Specialist

Founded 1997
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{{j_company_sizes[4 - 1]}} employees
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Mumbai
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0 - 3 years
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2 - 3 lacs/annum

● Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions. ● Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback. ● Testing & analysis of all products & services. ● Identifying any bugs/issues in the system and assisting in their resolution. ● Recording, tracking and reporting problem activity ● Building strategies to improve efficiency, profitability, and quality of service ● Reviewing existing product/feature documentation; publish documentation in internal knowledge. Detailed Requirements: ● Must be customer focused and willing to do whatever it takes to resolve the customer issue. ● Strong customer interaction skills and ability to work in a variety of customer situations. ● Outstanding written and verbal communication skills ● Ability to solve complex problems quickly, inventively and resourcefully. ● Good working knowledge of computers and the internet; strong ability to develop new skills. ● Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.

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Tech Support

Founded 2004
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Mumbai
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1 - 3 years
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1 - 3 lacs/annum

Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills

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Manish Hingar
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Sales Executive

Founded 2001
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Mumbai
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2 - 5 years
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2 - 4 lacs/annum

“Get the sale” using various sales methods Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness Attend meeting, sales events and trainings to keep abreast of the latest developments Evaluate customers needs and build productive long lasting relationships Meet personal and team sales targets Research accounts and generate or follow through sales leads Report and provide feedback to management using finance Maintain and expand client database within your assigned territorial statistical data

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Alvin Gibson
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CRE: Last Mile

Founded 2012
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Bengaluru (Bangalore), Mumbai
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0 - 3 years
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2 - 4 lacs/annum

Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, growth. The role will allow you to own complete responsibility of driving successful customer experience through visits and face to face interaction. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with our customers to provide them with a Wow Furlenco experience. • You have a knack for understanding people and making them feel comfortable around you. • You are very comfortable travelling within city limits 5 days a week to put a smile on Furlenco’s customers. • You have in the past smartly handled customer queries and concerns through face to face interaction, leading to growth in brand identity • 0-3 years of successful customer experience record What you get: • Opportunity to represent our brand and be the face of Furlenco to our new and existing customers. • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Write to us at careers@furlenco.com

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Angarika Borah
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CRM manager

Founded 2010
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Mumbai
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3 - 7 years
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5 - 10 lacs/annum

Most reputed online travel company. Startup ecommerce

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Neha Mohnot
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Customer Service Executive

Founded 2010
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Mumbai
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0 - 3 years
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0 - 4 lacs/annum

1. Attractive Remuneration Package - including base salary + lucrative commission structure 2. Fun, vibrant, dynamic team environment 3. Great company culture that rewards hard work 4. Immediate progression opportunities

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