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Customer Success (Customer Support) Jobs in Delhi, NCR and Gurgaon

Explore top Customer Success (Customer Support) Job opportunities in Delhi, NCR and Gurgaon for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

"Sales and Business Development"

Founded 2016
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NCR (Delhi | Gurgaon | Noida)
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2 - 5 years
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5 - 8 lacs/annum

"Transporter is B2B SaaS platform that builds enterprise tools for delivery management, field services and workforce management for logistics, FMCG, pharmaceuticals and other industries"

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Shailendra Singh
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"Key Account Manager"

Founded 2014
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NCR (Delhi | Gurgaon | Noida)
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4 - 6 years
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11 - 13 lacs/annum

"LogiNext is seeking a sharp, personable and highly organized Account Manager to drive its key client accounts. This is an opportunity to work with a stellar team along with the company founders on the daily functions. You will be an ambassador of the company to our clients and must exemplify LogiNext’s culture. You will be representing and building the company's brand and maintaining long term relationships with existing accounts in a competitive market place. The work at LogiNext is very fast paced, sometimes chaotic, and hence, you must be able to multi-task to deal smoothly with competing and conflicting levels of priority. \n\nResponsibilities:\n\n•\tPlaying an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.\n•\tOperating as the lead point of contact for any and all matters specific to your customers. \n•\tDeveloping a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors\n•\tEnsuring the timely and successful delivery of our solutions according to customer needs and objectives.\n•\tFocusing on growing and developing existing clients, together with generating new business.\n•\tCoordinating the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customer’s expectations. \n•\tActing as the link between the client and the company. \n•\tCommunicating business relevant information and providing structured feedback to senior management. \n•\tMining the existing accounts for new business possibilities and utilising available resources to drive account retention and growth. \n•\tProactively assessing, clarifying, and validating customer needs on an ongoing basis as well as leading solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel\n•\tAnalyzing latest marketing trends and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies.\n\nRequirements:\n\n•\tBachelor/Master’s in Sales/Marketing, Logistics, Supply Chain Management or related field from top-tier management school or domain.\n•\t4+ years of experience in Account Management or Territory Sales and display an attitude that is key to success.\n•\tStrong negotiation, presentation, communication, organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure.\n•\tWillingness to put in extra time and efforts on a daily basis and stamina to be on the toes day and night with dedication.\n•\tStrong initiative and positive attitude; passionate about customer success.\n•\tExtroverts with strong communication skills and ability to interact with internal and external partners.\n•\tBe a problem solver at heart, willing to take up any task with a genuine interest in learning by doing. \n•\tConfident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus.\n•\tAbility to meet aggressive deadlines and work under continual pressure.\n•\tExcellent written and oral communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments"

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"Account Manager"

Founded 2012
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NCR (Delhi | Gurgaon | Noida), Mumbai
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2 - 9 years
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5 - 15 lacs/annum

"Happay is one of the most innovative payments company in India. Happay simplifies business expense management through its turnkey mobile and internet platform, which is powered by a Visa branded card. We are backed by top angel investors. \n\n\nAbout opportunity: \n\n- To accelerate our growth further, Happay is looking to build the industry's best Account Management team. \n\n- This role will involve in managing existing Accounts of Happay's and conducting the up-selling process as well. \n\nWe are looking for someone who : \n\n- Has experience in Account Management & Up-selling as well - preferably with a financial product \n\n- Loves working in growth stage start-up \n\n- Is Excellent in building and nurturing relationships in industry \n\n- Easily collaborates with internal teams (marketing, product, design and operations) \n\n- Has strong interpersonal and communications skills \n\nRole & Responsibilities : \n\n- Managing the entire show of Account Management and supporting clients by providing end to end solutions. \n\n- Will also be responsible for New customer acquisition in relevant target segments. \n\n- Generate and own leads through various initiatives. \n\n- Respond to queries from potential and existing customers, communicate Happay's value proposition and negotiate deals successfully. \n\n- Understand client needs and address within defined TAT"

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Vijay Jamwal
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"Tech Support Engineer"

Founded
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NCR (Delhi | Gurgaon | Noida)
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3 - 7 years
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3 - 5 lacs/annum

"Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions.\nUnderstands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling.\nUnderstands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit.\nUnderstands the role of IT within area of specialization and how company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities\nAccount planning and accurate account revenue forecasting skills.\nCollaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities.\nCultivates & maintains positive relationships with customers to ensure account retention & growth, and position company as the preferred vendor for meeting all business needs"

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Manish Nath
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"Product Support/ Customer Relation Executive"

Founded
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Noida
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0 - 5 years
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1.5 - 0.000015 lacs/annum

"Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product.\n\nResponding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner\nLogging Tickets (Incident / Service Request / Information Query) for every user interaction handled\nProviding first level support on our services via remote desktop calls if required\nRoute/Assign tickets to the appropriate support group, if necessary.\nIdentifying and escalating high-severity, priority issues \nUpdating Pending Tickets with timely, precise, accurate updates\nFollowing-up with end users, if necessary, for closure of pending tickets"

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Rashmi Agarwal
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"AM - Customer Relations"

Founded 2013
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NCR (Delhi | Gurgaon | Noida)
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3 - 5 years
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2 - 4 lacs/annum

"Job brief\n\nWe are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.\n\nThe Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.\n\nResponsibilities\n\nDevelop service procedures, policies and standards\nIdentifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate\nTake ownership as a Nodal Officer of the escalated issues and ensure speedy resolution\nOrganize, prioritize and schedule issues based on the severity of the issue\nFocus on SLA management, quality and customer experience\nKeep accurate records and documents of customer service actions and discussions\nAnalyse statistics and compile accurate reports\nAssist in developing and implementing training programs to improve the quality and productivity of the team\nExpected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager\nCarrying out supervisory responsibilities in line with the organization’s policies\n\nRequirements\n\nProven working experience in providing customer service support and team management\nDirect experience in support operations \nDemonstrated ability to direct and manage a group of people\nStrong client-facing, interpersonal and communication skills\nAdvanced troubleshooting and multi-tasking skills\nAbility to handle complex and ambiguous scenarios\nCan adapt well to changing circumstances, direction, and strategy\nAbility to support business and provide solutions to customer pain points\nProven ability to manage reporting and analysis\nAbility to effectively and efficiently complete difficult goals or assignments\nConfident in using Microsoft Office especially Excel and Powerpoint\nAdvanced computer skills using a variety of programs highly desired\nRound the clock availability, including willingness to work on weekends, and outside of the \"standard\" work day\nBachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus"

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"Technical Lead- NOC"

Founded 1996
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NCR (Delhi | Gurgaon | Noida)
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3 - 5 years
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6 - 8 lacs/annum

"Ace Data is an industry leader in the area of Cloud Backup, Disaster Recovery, Data Protection and Storage and Data Analytics Solutions (Please check out our corporate video at www.ace-data.com). As we move aggressively towards our 'Vision 2020', driven by the values of :\n•Proactive Approach\n•Responsive\n•Integrity\n•Excellence\n•Growth\n•Care\n•Teamwork\nwe are looking for young dynamic professionals for our sales and service team, to drive our next level of growth."

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Gitanjali Saxena
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"Customer Support Executive (Email & Verification Process)"

Founded 2014
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NCR (Delhi | Gurgaon | Noida)
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0 - 2 years
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5 - 10 lacs/annum

"To provide support for queries related to Transactions on TaskBucks and handle issues related to payment tracking \n \nMaintaining that Turn Around Time (TAT) of 24 hours is maintained to respond to customer queries on other channels like email, social, blogs, appstore etc\n \nLiaising with the operations and tech team for any additional follow up required for customer queries \n \nDaily MIS & Data analytics for customer queries, turn around time for addressing customer queries"

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"Sales Engineer"

Founded 2012
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NCR (Delhi | Gurgaon | Noida)
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2 - 4 years
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2 - 4 lacs/annum

"Looking for a sales engineer to sell energy efficient product to b2b clients"

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Pranay Jha
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"Customer Success Specialist"

Founded 1994
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Noida, Agra
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1 - 5 years
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2 - 5 lacs/annum

"Embarc was established in 1994 and has established itself as a leading company in providing solutions for location based services. We have developed Find’n’Secure web based real time GPS Tracking and Fleet Management Software. We also have Find’n’Secure for Mobiles. We supply different kind of GPS trackers and accessories depending on the need of tracking (Vehicles, children, pets, ships, airplanes etc.). We have partners in more than 45 countries. We have now launched Find’n’Secure Ver 5.0. We have also launched FnS Apps for Android and iOS platforms.\n\nWe are looking for a bright Technical Customer Success Specialist to provide enterprise level support to our customers via phone, web, email, chat and other support channels as required.\nResponsibilities:\n\nTake ownership of customer issues reported and see problems through to resolution\nResearch, diagnose, troubleshoot and identify solutions to resolve customer issues\nFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teams\nProvide prompt and accurate feedback to customers\nEnsure proper recording and closure of all issues\nPrepare accurate and timely reports\nDocument knowledge in the form of knowledge base tech notes and articles"

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"Retail Manager"

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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2 - 5 years
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2 - 5 lacs/annum

"We are a team of dynamic professionals with forte in business strategy, marketing and supply chain management. We are currently working on four projects in following domains: pharmaceutical, food and beverage, automobiles, and educational programs."

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