"About the company\nJetPat is a fast growing product company in the HealthTech domain. We are well funded and are scaling across India.\n\nThe Role\nWe are looking for talented women who can be Multilingual and are superb at keeping up Customer Relationship & its support services. The person would be the key member of the company to build a strong bond with them. This role is for someone keen on getting in on the ground floor of a startup, with the opportunity to build out the strong pillars for the company. We also want someone who is passionate about our mission to transform the way that the current market is structured, and is excited about building a company with a potentially high impact. This is a compelling opportunity to play a key role as we build out a disruptive company in an exciting space.\n\nRequirements \nMarketing Professional worked ideally in customer support/service. Clarity of thought with strong communication skills. Passionate about marketing and driven to produce high-quality of customer services. Skillsets patience, politeness and willing to learn new things are a plus.\n\nPerks Offer\n1. Becoming a leader of your own skill set and interest\n2. Exposure to understand market opportunities and contribute directly to growth of company \n3. Learning 10X times more than what you know now\n4. We will provide great work environment and challenging work.\n5. At JetPat, there will be freedom to contribute towards ideas, space to take nice initiatives and flexible working hours"
"We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support.\n\nResponsibilities\n\nOwn and drive resolution to customer requests for product specific workflow and how-to questions\n\nInteract with customers and determine knowledge gaps within HappyFox knowledge base\n\nParticipate in continuous product training to drive improvement in support quality\n\nEdit, post and take responsibility for the quality of knowledge base articles\n\nProactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center\n\nWork with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement\n\nTake ownership of support tickets, adhering to SLAs and resolution time commitments\n\nRequirements\n\nProven work experience and passion to work in customer support for a technology based B2B organisation\n\nDemonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen\n\nKnowledge and familiarity with social media platforms\n\nAbility to manage ticket priorities based on urgency and customer profile\n\nSelf-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up\n\nOutstanding verbal and written communication\nExcellent organisational and follow-up skills; project management skill is preferred\n\nPrior experience working with a SaaS based technology product (optional)\n\nWorked for a bootstrapped high growth startup (optional)"
"Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. \n\nBeing a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need."
"KEY RESPONSIBILITIES:\n\nBe responsible for managing support tickets and deliver above-and-beyond support through email, phone and chat.\nEscalate issues if necessary and work closely with our engineering team to resolve those issues.\nProvide customer feedback to the product management team and help them in discovering insights for the product roadmap.\nAssist our sales stalwarts in converting prospects to customers.\nConstantly work towards streamlining the support process by analyzing support requests and publishing solutions as blog posts, forums and FAQs.\nCultivate and sustain an in-depth knowledge of Chargebee’s products and services.\nStay active in support forums and discussions. Welcome customers, encourage participation and gradually build a valuable support community."